Papa Johns Pizza

I ordered a Shaq a Roni it is supposed to have extra cheese and extra pepperonis it was just a regular pepperoni and cheese pizza nothing extra about it. And it's only supposed to be $12.99 and they charge me $18.99 The only thing good about this order is I have Amazon Prime and GrubHub delivers for free.

Food: 2

Service: 5

This place is great. There was a discrepancy with my order, and the manager Kenny or Kinny, I don’t know how to spell it, was very polite and fixed it right away. I was very grateful as it may have been my mistake in ordering. There was no argument, just a polite lady that agreed to fix it. Things like this keep people coming back, I know I will. This place has top notch service and top notch food. Thanks

Atmosphere: 5

Food: 5

Service: 5

The dough was raw and the service was bad.

Atmosphere: 1

Food: 1

Service: 1

Always on time

Atmosphere: 5

Food: 5

Service: 5

This bugs me that I had to do this. But here I am. Yesterday, Sunday, July 14th, 2024, we decided on Papa John's (PJs) for dinner and to be delivered. Large pizza, two order of wings and an order of some cinnamon bites. This order # was 071424, ordered from the PJs in Mission Hills. For as long as we have ordered throughout the years from here, this was a first. We were waiting for our delivery person to call us to let us know they were here. But nope. Didn't happen. Instead, we were waiting and waiting until we decided to check the tracker delivery system. The system stated that the food had already been delivered. When we went to go look for it in the front of the house, the food was sitting on the porch, on a porch bench. Why in the world had we not been called as we have many, many times in the past? I don't get it. What about if we had not thought to look at the tracker? I'm very dissapointed in which ever driver this was. Made me ask, how would they have liked that service or lack thereof done to them? This left us very upset and highly disappointed.

Any proof needed? Just ask. I have cameras. Will definitely contemplate ever ordering from here again.

Food: 5

Service: 1

I placed an order online my order was completely wrong my order was completely wrong I received somebody's else's order

Food: 1

Service: 1

Good, very

Atmosphere: 4

Food: 5

Service: 5

The manager is great. Great customer service.

Atmosphere: 5

Food: 4

Service: 5

Staff is silly slow and gets orders wrong. Most time it seems like they don’t understand English. They also don’t even know certain items are on their menu. On rare occasion they get it right but I wouldn’t risk delivery here.

Atmosphere: 1

Food: 3

Service: 1

So the food was hot & delicious & the service was excellent. It was ready @ exactly 5PM which is when I ordered it for.

Food: 5

Service: 5

Do not order from this store. They called after two hours to let me know that they didn’t have drivers to deliver food. They claimed I used door dash when I ordered through their app. I asked to speak to an owner or manager and they hung up on me. They wouldn’t even guarantee they will reverse the charges. The told me come pickup the food that I ordered for delivery. I don’t even know why this store pretends to services my neighborhood. Now I have to follow up with my bank and dispute the charge. On a regular basis they struggle to deliver in the time that is promised. This last experience has led to me having no trust in this store. Nothing says you hate a community more than not even doing the job you are suppose to do. It’s Christmas Day maybe you all should of closed if you didn’t want to work.

Atmosphere: 1

Food: 1

Service: 1

Don't expect your delivery in under 2 hours. Their delivery tracker does not work or update. They will not answer the phone either. Don't bother, not worth the hassle.

Atmosphere: 1

Food: 1

Service: 1

Every single time I've ordered from this place, they get everything wrong. My last order was a simple order of a large 6 cheese tuscani pizza with extra sauce. They deliver a pizza with just mozzarella cheese caked on it and light sauce

Atmosphere: 1

Food: 1

Service: 1

Yum Right!

Atmosphere: 4

Food: 5

Service: 5

Horrible customer service. The manager sees it and doesn't care.

Atmosphere: 1

Food: 3

Service: 1