El Pollo Loco
9185 Central Ave, Montclair
(909) 626-1464
Recent Reviews
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Helpful staff. Delicious food.
Always get the churros
I went here yesterday and woke up with food poisoning I don’t think the chicken was cooked well .
Very small quantity for the price charged.
The food was tasty and delicious. Service was great. Had a great time celebrating mother's day with my mom here😋❤️
I went on my break to get some quick food. Ordered there at the store, with them having 6-7 employees. And they took over 30 minutes to get my order out, my break was exactly 30 minutes. So I spent my break waiting for food.
When you have a full staff of 6 or more people orders shouldn't be taking that long.
Drive thru, ordered Chicken only 2 chicken breast, 1 wing if I knew the chicken was going to taste that good I would have brought more. It was not dry it was moist. This location chicken taste great. Other locations are not the same.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Piece Breast and Wing
The food is good, but when I placed my order through the drive through and asked for extra avocado salsa, I was only given one for my order, a little disappointing to say the least
Great experience.
Atmosphere: 5
Food: 5
Service: 5
Great food! I love the Double chicken tostadas!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Guacamole
Restaurantji Recommends
Last night I was craving something hot and healthy, so I decided to go eat at El boy local. Does El pollo local always has perfection? Thank you.
The chicken was delicious.Can't wait to eat again tomorrow
Atmosphere: 5
I am not sure who this manager is however customer service and kindness from your employees is not a priority. I had to ask 4 employees for my order and all 4 did not answer and only gave me a look. Finally one of them said my order was not ready. 10 min later I noticed they are all just talking and having a great time with their personal conversation. I then ask again “how long will my order take, it has been ten minutes”. He turns around and grabs a bag that had been sitting on the counter the entire time. He then hands me the bag and with a snarky tone says ”All I had to do was ask for it”. This place was lucky I was in a hurry or I would have just left the food and asked for a refund.
Atmosphere: 2
Food: 2
Service: 1
Went for a quick lunch between jobs, got a cup of beans and 2 tacos al carbon....the beans where just fine but the tacos where disgusting, never in my life have I tasted such a bad taco, the onions and cilantro which is 2 of the 4 ingredients where bad, not just kinda bad but like really really bad, the cilantro tasted like dead grass and the onions where not even edible! It turned my stomach that A. I paid for this and B. that management at this location thinks this is acceptable to do to their paying customers. I won't ever be returning to this location and with El Pollo Locos prices for tiny 4 ingredient tacos...I may not be returning to ANY El Pollo Loco locations, not when I can make it tastier, better quality and cheaper at home.
And dont post how "sorry" you are about my experience, if your TRULY "sorry" then CHANGE your poor business practices so you dont potentially poison your customers or serve them bad food while overcharging them for it!!
Atmosphere: 2
Food: 1
Service: 3
WINNER WINNER CHICKEN
Atmosphere: 5
Food: 5
Service: 5
Great food! I love the Double chicken tostadas!
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