Disappointed, food was small portions and chicken had no flavor. No ice for the soft drink and the soda was flat. The meal and drink was about $13. Will not return to this location.
Atmosphere: 2
Food: 2
Service: 3
Guillermo Fragoso
The manager was Ruth and nasty
Atmosphere: 1
Food: 4
Service: 1
Ruth TunThein
Food is always good. Staff were very helpful.
Atmosphere: 5
Food: 5
Service: 5
Tence Guilbault
It really depends on what location you're at.
Atmosphere: 4
Food: 4
Service: 4
Rosie Episode
Been here multiple times and the restaurant is so disgustingly dirty. There are no clean tables in sight. They never have red salsa and they get really bothered when we ask. Just save your money and go to another pollo loco.
Atmosphere: 1
Food: 3
Service: 1
Vee
More than 30 minutes going through the drive thru in a line of six cars, so about 7 minutes per car before i can get to the window, once there another 7 minutes to get the food and pay.
09/28/2021. Drive thru service improved, in/out in 5 minutes 11/23/2025 the owner was in a the drive through window today, requested a family meal but his attitude about scanning codes to redeem points etc was kind of dismissive. Asked for red sauce and he said it was there, it was not when i showed him he gave me some packets and told me he did mot have fresh red sauce, got out from the car and went to the counter and they gave me two. I guess he feels his restaurant is an obligation and he is just milking the cow, not knowing that if someone goes to his restaurant is based on a thinking all pollo locos have a standard. milking the name of pollo loco but could not care less.
Atmosphere: 1
Food: 2
Service: 1
Nadene Moore
Their taco tuesday tacos were terrible, their chicken was mushy some of the lettuce was old, and some parts of the hard shell tacos were burnt, taps on the condiments were not fully put on correctly.Terrible experience
Mia Han
Love this El Pollo Loco! The vibe is great, the music is fun, and the food is always on point. Plus, it's super clean in here.
Atmosphere: 5
Food: 5
Service: 5
Express Smog
Very nice guy this time. Im surprised thanks brother. For my employees food everyone was very happier
Atmosphere: 5
Food: 5
Service: 5
sergio corona
Right now I'm eating at El Pollo Loco and honestly everyone looks angry with a bad attitude towards the customers.
Im truly amazed how little chicken they consider a portion to be. I wont be suppoting this establishment anymore
Atmosphere: 1
Food: 1
Service: 4
Maureen Archuleta
I don't care for the kiosk
Atmosphere: 2
Food: 5
Service: 3
Doris Geojaja
They normally have pretty good chicken maybe it was the time of day that I went which was around 5 ish because it was dry that's why I only gave them three stars for that day
Disappointed, food was small portions and chicken had no flavor. No ice for the soft drink and the soda was flat. The meal and drink was about $13. Will not return to this location.
Atmosphere: 2
Food: 2
Service: 3
The manager was Ruth and nasty
Atmosphere: 1
Food: 4
Service: 1
Food is always good. Staff were very helpful.
Atmosphere: 5
Food: 5
Service: 5
It really depends on what location you're at.
Atmosphere: 4
Food: 4
Service: 4
Been here multiple times and the restaurant is so disgustingly dirty. There are no clean tables in sight. They never have red salsa and they get really bothered when we ask. Just save your money and go to another pollo loco.
Atmosphere: 1
Food: 3
Service: 1
More than 30 minutes going through the drive thru in a line of six cars, so about 7 minutes per car before i can get to the window, once there another 7 minutes to get the food and pay.
09/28/2021. Drive thru service improved, in/out in 5 minutes
11/23/2025 the owner was in a the drive through window today, requested a family meal but his attitude about scanning codes to redeem points etc was kind of dismissive. Asked for red sauce and he said it was there, it was not when i showed him he gave me some packets and told me he did mot have fresh red sauce, got out from the car and went to the counter and they gave me two. I guess he feels his restaurant is an obligation and he is just milking the cow, not knowing that if someone goes to his restaurant is based on a thinking all pollo locos have a standard. milking the name of pollo loco but could not care less.
Atmosphere: 1
Food: 2
Service: 1
Their taco tuesday tacos were terrible, their chicken was mushy some of the lettuce was old, and some parts of the hard shell tacos were burnt, taps on the condiments were not fully put on correctly.Terrible experience
Love this El Pollo Loco! The vibe is great, the music is fun, and the food is always on point. Plus, it's super clean in here.
Atmosphere: 5
Food: 5
Service: 5
Very nice guy this time. Im surprised thanks brother. For my employees food everyone was very happier
Atmosphere: 5
Food: 5
Service: 5
Right now I'm eating at El Pollo Loco and honestly everyone looks angry with a bad attitude towards the customers.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Im truly amazed how little chicken they consider a portion to be. I wont be suppoting this establishment anymore
Atmosphere: 1
Food: 1
Service: 4
I don't care for the kiosk
Atmosphere: 2
Food: 5
Service: 3
They normally have pretty good chicken maybe it was the time of day that I went which was around 5 ish because it was dry that's why I only gave them three stars for that day
Atmosphere: 4
Food: 3
Service: 4
When you don't want fried, this is very good.
Atmosphere: 4
Food: 4
Service: 5
Central in Montclair location.
Atmosphere: 5
Food: 5
Service: 5
Loading...