Unfortunately, my recent visit to this Jack in the Box confirmed a worrying trend: poor hygiene is a persistent problem. To my amazement (and chagrin), I again witnessed an employee preparing tacos WITHOUT WEARING GLOVES to handle the food. This is not the first time I have observed this unacceptable practice at this establishment. That this negligence in food handling is repeated is alarming and shows a systemic failure in quality controls and supervision. How many more times will customers have to witness this lack of hygiene? Direct handling of food with bare hands is a basic violation of health regulations and generates deep mistrust. I demand a serious response and immediate corrective action from Jack in the Box management. This is not an isolated incident, but a worrying pattern at this location. Their lack of attention to hygiene puts the health of their customers at risk and damages the brand's reputation. I will seriously consider avoiding this establishment until I see concrete evidence that effective measures are in place to ensure food safety. This is unacceptable and must stop!
Atmosphere: 1
Service: 1
Malika Queen
Work nearby manager of a store nearby eat here all the time always have good experience always even left a review before but today you got somebody there that has no business being in charge if they are a supervisor has no Customer Service skills has no business handling customers or food. Or handling working under pressure. Seemed like there was a line backed up but not much because I was able to pull right up to the intercom or something going on inside because the person over the speakerphone was very short and rude and that’s not how you talk to anyone over an intercom through a phone or in any type of establishment or business so rude so unprofessional, and don’t even know how to lie. 😂Pulled up first thing she yells out it’s gonna be a minute. I said that’s fine. I was fine with waiting, but then she comes back right away and says What did you wanna order! All bothered, mind you the tone is rude. I said I just would like to order a six dollar menu the value menu Meal. She says you can only order that online. I said no I order it here all the time she goes no you can’t order it here. I don’t even have that in my point of sale system I said since when ? and she goes for a long time which I know it was a lie cause I ordered it last week like I said, I’ve been here for years a manager of a store nearby. I eat here all the time And she goes. Do you wanna pull up to the window? You could pull up to the window like what is that supposed to mean pull up to the window so me and you can argue about it so I’m on my lunch break so now I have to back out of the line and drive to another Jack in the Box down the street to get my order that I just got last week and they have it posted inside at the register I know for a fact, cause I’ve been inside many timesI got my order From the same store like on the weekly if not daily… what? I did didn’t spend enough money ?? because I asked for a value menu that’s discrimination that value menu I know for a fact was put in place for people who couldn’t afford so you telling me that the homeless and all of that they’re supposed to go online to order it. No, that’s a lie And things didn’t change from a week ago cause I ordered it last night as well by my house and I don’t care if it’s not a corporate store or if it’s individually owned there was a much better way to handle that situation. She could’ve lied a better way she could’ve said. I’m so sorry we’re out of this item. Right now. She could’ve made up something better than what she came up with Anyway I’m really pissed off wasting my time and it’s not that I don’t have the money but I just spent $40 on eggs at the grocery store. I’m at work. I support six people at my house. I work 10 hours a day six days a week and it’s still not enough so if I want to get a six dollar meal so that I could put money to the side so that my children can have things that’s my business!! and thank God that Jack has that six dollar menu because some people is going through it out here prices is too damn high for everything and no customer service rep should EVER treat any customer regardless of what they’re buying the way I was treated. so please somebody sit down and talk to that woman because she need to get a handle on her business if she’s really the supervisor she sets a really bad example and I get it. It gets stressful and days are frustrating sometime I deal with it all the time, but what I don’t do is, I don’t put my shit on other people. Rude unprofessional, disgusting attitude. I asked her do you have a supervisor and she says I’m the supervisor my name is Tina. So somebody please talk to Tina and give her an attitude adjustment she really needed it. It’s not that serious,..its burgers and fries.💀 so fr!!!! Sad. No wonder this place only got one star. That’s OK there’s a Jack in the Box on every corner so I don’t have to come here anymore! And no, I don’t always order the value menu. I order breakfast there like 4-5 times a month in tha morning.
Mily Vega
Ive been stuck in the drive through for 30 minutes. Theres only one car ahead of me and one car behind & i did an online pick up order…
Luis Ruelas
More than 20 minutes on drive thru isn't fast service
Amazingwish
I was waiting in drive thru and no one took our order
Atmosphere: 1
Food: 1
Service: 1
Anthony Mancha
Fun. I mean, it's jacks house.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tacos
Esnayder Villanueva
I’ve been to this place more than 5 times and they still don’t get my order right. Horrible customer service and horrible speakers. Never coming back here again.!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Kafara Alexander
Not the healthiest although Verify is convenient for hungry people like the Jack Fam.
Atmosphere: 3
Food: 3
Service: 3
Anila Islam
Good and fresh
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Onion Rings, French Fries
samantha villegas
My elderly mother in law had a bad experience at this jack. She had a coupon that we got in the mail and this man named Jose wouldnt accept them she asked why and he said he didnt have an explination once she asked to speak the manager he mention he was there and he was the closest she was gonna get all she wanted to know is why he wouldnt accept the coupons if the company send them and he clearly ignored her . The coupons she had were for bacon breakfast platter combo. We just feel so angry because my mother in law is a diebetic person so the deception of no explanation and unwelcoming behavior made her feel very unwell. I believe im not the first review complaining about this individual Jose, I myself work as a manager in customer service and i do believe to descalate a situation its always good to listen and explain to the customer to the best of our ability.
A little more cleaning and organization wouldn't hurt.
Atmosphere: 4
Food: 4
Service: 3
Sheena Saldana
I've been to this jack in the box multiple times and take my clients in as well .They are so welcoming and attentive to everything my clients need. They treat my clients with respect .
Unfortunately, my recent visit to this Jack in the Box confirmed a worrying trend: poor hygiene is a persistent problem. To my amazement (and chagrin), I again witnessed an employee preparing tacos WITHOUT WEARING GLOVES to handle the food.
This is not the first time I have observed this unacceptable practice at this establishment. That this negligence in food handling is repeated is alarming and shows a systemic failure in quality controls and supervision.
How many more times will customers have to witness this lack of hygiene? Direct handling of food with bare hands is a basic violation of health regulations and generates deep mistrust.
I demand a serious response and immediate corrective action from Jack in the Box management. This is not an isolated incident, but a worrying pattern at this location. Their lack of attention to hygiene puts the health of their customers at risk and damages the brand's reputation. I will seriously consider avoiding this establishment until I see concrete evidence that effective measures are in place to ensure food safety. This is unacceptable and must stop!
Atmosphere: 1
Service: 1
Work nearby manager of a store nearby eat here all the time always have good experience always even left a review before but today you got somebody there that has no business being in charge if they are a supervisor has no Customer Service skills has no business handling customers or food. Or handling working under pressure. Seemed like there was a line backed up but not much because I was able to pull right up to the intercom or something going on inside because the person over the speakerphone was very short and rude and that’s not how you talk to anyone over an intercom through a phone or in any type of establishment or business so rude so unprofessional, and don’t even know how to lie. 😂Pulled up first thing she yells out it’s gonna be a minute. I said that’s fine. I was fine with waiting, but then she comes back right away and says What did you wanna order! All bothered, mind you the tone is rude. I said I just would like to order a six dollar menu the value menu Meal. She says you can only order that online. I said no I order it here all the time she goes no you can’t order it here. I don’t even have that in my point of sale system I said since when ? and she goes for a long time which I know it was a lie cause I ordered it last week like I said, I’ve been here for years a manager of a store nearby. I eat here all the time And she goes. Do you wanna pull up to the window? You could pull up to the window like what is that supposed to mean pull up to the window so me and you can argue about it so I’m on my lunch break so now I have to back out of the line and drive to another Jack in the Box down the street to get my order that I just got last week and they have it posted inside at the register I know for a fact, cause I’ve been inside many timesI got my order From the same store like on the weekly if not daily… what? I did didn’t spend enough money ?? because I asked for a value menu that’s discrimination that value menu I know for a fact was put in place for people who couldn’t afford so you telling me that the homeless and all of that they’re supposed to go online to order it. No, that’s a lie And things didn’t change from a week ago cause I ordered it last night as well by my house and I don’t care if it’s not a corporate store or if it’s individually owned there was a much better way to handle that situation. She could’ve lied a better way she could’ve said. I’m so sorry we’re out of this item. Right now. She could’ve made up something better than what she came up with Anyway I’m really pissed off wasting my time and it’s not that I don’t have the money but I just spent $40 on eggs at the grocery store. I’m at work. I support six people at my house. I work 10 hours a day six days a week and it’s still not enough so if I want to get a six dollar meal so that I could put money to the side so that my children can have things that’s my business!! and thank God that Jack has that six dollar menu because some people is going through it out here prices is too damn high for everything and no customer service rep should EVER treat any customer regardless of what they’re buying the way I was treated. so please somebody sit down and talk to that woman because she need to get a handle on her business if she’s really the supervisor she sets a really bad example and I get it. It gets stressful and days are frustrating sometime I deal with it all the time, but what I don’t do is, I don’t put my shit on other people. Rude unprofessional, disgusting attitude. I asked her do you have a supervisor and she says I’m the supervisor my name is Tina. So somebody please talk to Tina and give her an attitude adjustment she really needed it. It’s not that serious,..its burgers and fries.💀 so fr!!!! Sad. No wonder this place only got one star. That’s OK there’s a Jack in the Box on every corner so I don’t have to come here anymore! And no, I don’t always order the value menu. I order breakfast there like 4-5 times a month in tha morning.
Ive been stuck in the drive through for 30 minutes. Theres only one car ahead of me and one car behind & i did an online pick up order…
More than 20 minutes on drive thru isn't fast service
I was waiting in drive thru and no one took our order
Atmosphere: 1
Food: 1
Service: 1
Fun. I mean, it's jacks house.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tacos
I’ve been to this place more than 5 times and they still don’t get my order right. Horrible customer service and horrible speakers. Never coming back here again.!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Not the healthiest although Verify is convenient for hungry people like the Jack Fam.
Atmosphere: 3
Food: 3
Service: 3
Good and fresh
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Onion Rings, French Fries
My elderly mother in law had a bad experience at this jack. She had a coupon that we got in the mail and this man named Jose wouldnt accept them she asked why and he said he didnt have an explination once she asked to speak the manager he mention he was there and he was the closest she was gonna get all she wanted to know is why he wouldnt accept the coupons if the company send them and he clearly ignored her . The coupons she had were for bacon breakfast platter combo. We just feel so angry because my mother in law is a diebetic person so the deception of no explanation and unwelcoming behavior made her feel very unwell. I believe im not the first review complaining about this individual Jose, I myself work as a manager in customer service and i do believe to descalate a situation its always good to listen and explain to the customer to the best of our ability.
Restaurantji Recommends
Service and place clean and friendly
Atmosphere: 5
Service: 5
Tacos were not cooked well.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Chicken Sandwich
Sweeping the floor while preparing food
Atmosphere: 1
Food: 1
Service: 2
A little more cleaning and organization wouldn't hurt.
Atmosphere: 4
Food: 4
Service: 3
I've been to this jack in the box multiple times and take my clients in as well .They are so welcoming and attentive to everything my clients need. They treat my clients with respect .
Atmosphere: 5
Food: 5
Service: 5
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