Starbucks

My little one decided she wanted a cake pop while we attended the Santa’s arrival ceremony. We went into the Starbucks and I ordered a cake pop and a water. The card reader was set to tip 20% as default and they made it difficult to navigate away from that tip. They also charged me for the water. I ended up paying 8 bucks and change for a cake pop and a water. Ridiculous. I’ll be going to the Starbucks in B&N while at the mall in the future.

Atmosphere: 1

Service: 1

Placed my order and waited 15 to 20 mins while everyone else was getting theirs made and when I asked them where's mine at they had the audacity to say oh we just got it so unprofessional

Atmosphere: 1

Food: 1

Service: 1

Wasting my time trying to get a HOT coffee. Wife ordered as I found a place to sit in the mall. She brings a coffee that is barely warm that I can drink like milk. She takes it back wasting another 5 minutes asking her to wait AGAIN. Brings it back again and it's still freaking
barely warm. Si I go up telling the country girl that it's still barely warm asking if I can get a HOT cup. I can do this or that but it gets cold because of the milk we put in it. I'm guessing she means creamer, not sure. Whatever, just make it hot or give me my money back. Again she says it's hard to make it hot so I just said give me my money back. Very frustrating Wasting my time waiting for something they can't make. REALLY, YOU CAN'T MAKE HOT COFFEE????!!! What a joke. I'm guessing their employees aren't trained very well.

Atmosphere: 3

Food: 1

Service: 1

The most expensive Starbucks on the area !! 8 .77 for one venti size drink !!! 😮

Other Starbucks locations of the area charge 6.95 for the same drink and if you want better prices you can go to Cafe Tierra mia or attend coffe bean

Atmosphere: 1

Food: 1

Service: 1

Employee girl with purple hair was really rude to some tenagers because she messed up their order . It wasnt their fault, she was really sassy.

horrible service, workers talked instead of making order and got it wrong after taking 10 minutes, went back to give them a second chance and they got it wrong again.

Atmosphere: 3

Food: 2

Service: 1

Amazing customer service, I was having trouble with my card and the employees were very patient and helpful.

Atmosphere: 5

Food: 5

Service: 5

Today I placed my order with them & never again ! They didn’t wanna give me my money back I ordered a bagel & there was no cream cheese & one of the workers offered me butter ! U think I wanna eat my bagel with butter ? No . Not only that but they don’t put money back onto ur app which is a lie . So they took my $ ! I am very upset . On top of that they are out here charging people for ice & probably a cup of water when both are free ! Doesn’t matter where u go it’s FREE! This Starbucks tries to make money off of u for water or ice no thanks ! So unprofessional as well ! Mangers don’t even know what to do or say like all I want is my money back for my damn bagel !

Service: 1

Since when does Starbucks charge for water????

BY FAR THE WORST STARBUCKS IVE EVER BEEN TO. When they first opened there we’re only men working there who always got your drink wrong. Now there’s a new manager with a new team who moves slow and CHARGE YOU FOR ICE !!!!!!Nope never again. No wonder no one goes to this location.

Service: 1

Came here for green tea, they didn't haveIt, asked for peach tea, didn't have it so asked for iced coffee, waited 15 mins, they gave me Frappuccino, waited another ten mins for iced coffee, no cream or sugar, they don't put out any creamers or sugar waited another 10 mins for someone to

Atmosphere: 3

Service: 2

I work in side the mall and this place made me not buy Starbucks anymore. They are very pricey. They take too long even though there is no one els. They charge you $1 for water FOR WATER!!!! If you are in Montclair mall plaza please buy from the Starbucks in side of bars and noble great coffee/ customer service/ prices/

Service: 1

My son asked for a glass of water and they told him two dollars: I didn't know they sold water at Sturbucks. The guy was so

Atmosphere: 1

My drink/cup wasn't fully filled. It's my mistake for not checking before leaving but also, how could the barista be ok sending it out that way too? I work here at the mall so I don't have much time to walk back and do all that dance while on my break. Just a little disappointed.

Paying customers should not have to pay for water! SMH