I went in with a coupon and was immediately met with a bad attitude. The employees here are always rude, claiming the coupon only applies to “certain sandwiches,” even though there’s no such restriction stated. One of them said it was the owner’s rule—but the owner himself has rung me up before without any issue or limitations on sandwich choices.
It’s frustrating because every time I give this location another chance, I hope for better service, but they continue to prove me right. This Subway really needs to get its employees in order—customer service is part of the job.
I ended up going to another Subway where the service was excellent, and they accepted my coupon without a problem. I won’t be returning to this location.
P.S. The employee who was particularly rude to us was the one with the lashes, but honestly, they all have an attitude the moment you walk in.
Atmosphere: 1
Food: 1
Service: 1
Jose Fuentes
They gave me little bit of meat on the sandwich
Atmosphere: 1
Food: 1
Service: 1
Gabriel Izzo
Reported to corporate and on twitter. I participated in the promotion for dads and grads through the app and bought a $25 giftcard to get a qr code for free 6" sub and the coupon says any sub is okay just add-ons or other promos can't be combined. I ordered the Turkey Cali Club which comes with Belgioiso mozzarella and avocado by default and is advertised in giant letters on the menu, it is not even the most expensive sub, the beast is more and the free 6" qr code also works for the beast too so it was crazy how after I finished paying and was sitting down eating, the guy who claimed to be the owner aggressively demanded that I pay for the avocado that comes on the turkey cali club by default and I explained that if the qr code worked it is your system that accepted it and made it $0,00 the way it is supposed to and has nothing to do with me, I already paid with the promo code I got by spending $25.00, and am almost done eating at this point. Since the sign showed in big letters the avocado came with that specific sub included at no extra charge, I refused to pay extra after the fact after they redeemed my reward and then he threatened to go into my account and wipe my accounts rewards because he said he could if he wanted to. I GOT IT ALL ON FILM AND REPORTED YOU TO CORPORATE AND ON TWITTER! Then he came up to where I was sitting and told me to get out if I wasn't going to pay for the avocado and pushed me out of the store and locked the door, like what?! I called the police and the owner came running out, changed out of his uniform and left after I told him the police were on their way and I would appreciate if he could make a statement for the record so we could document that he threatened to tamper with my accounts rewards funds and threw me out of the restaurant over a coupon they accepted. I got the license plate info and provided it to the police and they referred me to corporate so I am never giving this business my money ever again, I spent over $100 there this week and got treated like trash over a turkey cali club coupon. That is bad for business, I hope you learn from this to treat your customers with respect and if you ring them out you can't demand they pay for your mistake, that is simply accepting the coupon and letting me redeem it to begin with, while someone is on their lunchbreak already eating, threaten them, and then forcibly kick them out while eating. Worst subway ownership and experience ever. Not to mention this location's bathroom has been "out of order" for years. Ownership is a bunch of liars or they refuse to fix the broken bathroom, but knowing how awful the ownership is, I think the bathroom works just fine and they just don't let anyone use it just because they are not good to their customers and like to inconvenience them and never put the customer first. If I was the owner Id fix the bathroom so customers can use it instead of lying for years that it is out of order.
Atmosphere: 1
Food: 1
Service: 1
Silvia Stella
I see many subways that they make excuses that the bathroom is broken, but it's a lie. If they don't let them use the bathroom, I won't buy them anything. That's not legal. There are several Subways from different cities that do the same thing. It's not right. Bye Subway, they're not going to have my money.
Atmosphere: 1
Service: 1
Andrea Persaud
All staff are rude and mean at this location. Don’t go!
Delphi
Reported to corporate and on twitter. I participated in the promotion for dads and grads through the app and bought a $25 giftcard to get a qr code for free 6" sub and the coupon says any sub is okay just add-ons or other promos can't be combined. I ordered the Turkey Cali Club which comes with Belgioiso mozzarella and avocado by default and is advertised in giant letters on the menu, it is not even the most expensive sub, the beast is more and the free 6" qr code also works for the beast too so it was crazy how after I paid and was sitting down eating, the guy who claimed to be the "owner" who I think is actually the son of the real owner who is the dad, who would probably never treat his customers the way his son does like trash, aggressively demanded that I pay for the avocado that comes on the turkey cali club by default and I explained that if the qr code worked it is your system that accepted it and made it $0,00 the way it is supposed to and has nothing to do with me, that is a YOU problem. And he threatened to wipe my accounts rewards and manipulate my account against my will because he said he could if he wanted to. I GOT IT ALL ON FILM AND REPORTED YOU TO CORPORATE AND ON TWITTER! Then I called the police and the "owner" came running out, changed out of his uniform and left after I told him the police were on their way and I would appreciate if he could make a statement for the record so we could document that he threatened to tamper with my accounts rewards funds. I got the license plate info and provided it to the police and they referred me to corporate so I am never giving this business my money ever again, I spent over $100 there this week and got treated like trash over a turkey cali club coupon. That is bad for business, I hope you learn from this to treat your customers with respect and if you ring them out you can't demand they pay for your mistake, that is simply accepting the coupon and letting me redeem it to begin with, while someone is on their lunchbreak already eating, threaten them, and then forcibly kick them out while eating. SHAME ON YOU. God does not bless this type of behavior.
Atmosphere: 1
Food: 1
Service: 1
gabe izzo
Reported to corporate and on twitter. I participated in the promotion for dads and grads through the app and bought a $25 giftcard to get a qr code for free 6" sub and the coupon says any sub is okay just add-ons or other promos can't be combined. I ordered the Turkey Cali Club which comes with Belgioiso mozzarella and avocado by default and is advertised in giant letters on the menu, it is not even the most expensive sub, the beast is more and the free 6" qr code also works for the beast too so it was crazy how after I paid and was sitting down eating, the guy who claimed to be the "owner" who I think is actually the son of the real owner who is the dad, who would probably never treat his customers the way his son does like trash, aggressively demanded that I pay for the avocado that comes on the turkey cali club by default and I explained that if the qr code worked it is your system that accepted it and made it $0,00 the way it is supposed to and has nothing to do with me, that is a YOU problem. And he threatened to wipe my accounts rewards and manipulate my account against my will because he said he could if he wanted to. I GOT IT ALL ON FILM AND REPORTED YOU TO CORPORATE AND ON TWITTER! Then I called the police and the "owner" came running out, changed out of his uniform and left after I told him the police were on their way and I would appreciate if he could make a statement for the record so we could document that he threatened to tamper with my accounts rewards funds. I got the license plate info and provided it to the police and they referred me to corporate so I am never giving this business my money ever again, I spent over $100 there this week and got treated like trash over a turkey cali club coupon. That is bad for business, I hope you learn from this to treat your customers with respect and if you ring them out you can't demand they pay for your mistake, that is simply accepting the coupon and letting me redeem it to begin with, while someone is on their lunchbreak already eating, threaten them, and then forcibly kick them out while eating. SHAME ON YOU. God does not bless this type of behavior.
Atmosphere: 1
Food: 1
Service: 1
D Loc
always gotta get subway for lunch best one is the outlaw
Atmosphere: 5
Food: 5
Service: 5
Joe Mama
I been coming here for over 15 years since working in montclair…best subway in town and even in la county where im from! All there subs taste better than any subway! Idk how but they just have a touch to it! The tuna is the best!!!! I dont understand people leaving bad reviews? The 2 ladys are very nice the owners ive talk to are very nice also…maybe people come in w an attitude or dont listen! The way u treat people is the way u gonna get treated! I always get a welcome and a have nice day.!
Atmosphere: 5
Food: 5
Service: 5
Ella Fane
The hispanic ladies are so kind and they are the best but the middle eastern woman and man are so so rude. When ordering they speak in a rude tone while making faces. Worst of all is when you haven’t even gone in side but the man and woman come running out of the store because you’re parking next to their car. It’s not even a subway exclusive parking lot. They should be fired acting that way to customers if you can’t afford the tesla just say that. Anyways that won’t stop me i guess i just found my new parking spot?♀️
first time walk in here 2 ladies with this nasty and sick (look) guy seemed did not take a shower for months. very mean and disrespectful. hopefully i wont get sick from the food. already feeling to vomit the sandwich have to call the city for inspection. you guys better keep everything clean
Atmosphere: 2
Food: 1
Service: 1
Francisco Reyes
Came to eat and my wife needed to use the restroom. They said no. Really I will never come back again.
Atmosphere: 1
Food: 4
Service: 1
dnkou
This store cancels your order when you have a deal from the app. And when you walk-in with a coupon, they do not accept coupons. Would not go there ever again.
Atmosphere: 1
Food: 1
Service: 1
BERTHA Hernandez-Valdez
I asked for my salad to be chopped like I always had it. But unfortunately, they said since covid They give you this baby size bowl instead of a regular bowl
I went in with a coupon and was immediately met with a bad attitude. The employees here are always rude, claiming the coupon only applies to “certain sandwiches,” even though there’s no such restriction stated. One of them said it was the owner’s rule—but the owner himself has rung me up before without any issue or limitations on sandwich choices.
It’s frustrating because every time I give this location another chance, I hope for better service, but they continue to prove me right. This Subway really needs to get its employees in order—customer service is part of the job.
I ended up going to another Subway where the service was excellent, and they accepted my coupon without a problem. I won’t be returning to this location.
P.S. The employee who was particularly rude to us was the one with the lashes, but honestly, they all have an attitude the moment you walk in.
Atmosphere: 1
Food: 1
Service: 1
They gave me little bit of meat on the sandwich
Atmosphere: 1
Food: 1
Service: 1
Reported to corporate and on twitter. I participated in the promotion for dads and grads through the app and bought a $25 giftcard to get a qr code for free 6" sub and the coupon says any sub is okay just add-ons or other promos can't be combined. I ordered the Turkey Cali Club which comes with Belgioiso mozzarella and avocado by default and is advertised in giant letters on the menu, it is not even the most expensive sub, the beast is more and the free 6" qr code also works for the beast too so it was crazy how after I finished paying and was sitting down eating, the guy who claimed to be the owner aggressively demanded that I pay for the avocado that comes on the turkey cali club by default and I explained that if the qr code worked it is your system that accepted it and made it $0,00 the way it is supposed to and has nothing to do with me, I already paid with the promo code I got by spending $25.00, and am almost done eating at this point. Since the sign showed in big letters the avocado came with that specific sub included at no extra charge, I refused to pay extra after the fact after they redeemed my reward and then he threatened to go into my account and wipe my accounts rewards because he said he could if he wanted to. I GOT IT ALL ON FILM AND REPORTED YOU TO CORPORATE AND ON TWITTER! Then he came up to where I was sitting and told me to get out if I wasn't going to pay for the avocado and pushed me out of the store and locked the door, like what?! I called the police and the owner came running out, changed out of his uniform and left after I told him the police were on their way and I would appreciate if he could make a statement for the record so we could document that he threatened to tamper with my accounts rewards funds and threw me out of the restaurant over a coupon they accepted. I got the license plate info and provided it to the police and they referred me to corporate so I am never giving this business my money ever again, I spent over $100 there this week and got treated like trash over a turkey cali club coupon. That is bad for business, I hope you learn from this to treat your customers with respect and if you ring them out you can't demand they pay for your mistake, that is simply accepting the coupon and letting me redeem it to begin with, while someone is on their lunchbreak already eating, threaten them, and then forcibly kick them out while eating. Worst subway ownership and experience ever. Not to mention this location's bathroom has been "out of order" for years. Ownership is a bunch of liars or they refuse to fix the broken bathroom, but knowing how awful the ownership is, I think the bathroom works just fine and they just don't let anyone use it just because they are not good to their customers and like to inconvenience them and never put the customer first. If I was the owner Id fix the bathroom so customers can use it instead of lying for years that it is out of order.
Atmosphere: 1
Food: 1
Service: 1
I see many subways that they make excuses that the bathroom is broken, but it's a lie. If they don't let them use the bathroom, I won't buy them anything. That's not legal. There are several Subways from different cities that do the same thing. It's not right. Bye Subway, they're not going to have my money.
Atmosphere: 1
Service: 1
All staff are rude and mean at this location. Don’t go!
Reported to corporate and on twitter. I participated in the promotion for dads and grads through the app and bought a $25 giftcard to get a qr code for free 6" sub and the coupon says any sub is okay just add-ons or other promos can't be combined. I ordered the Turkey Cali Club which comes with Belgioiso mozzarella and avocado by default and is advertised in giant letters on the menu, it is not even the most expensive sub, the beast is more and the free 6" qr code also works for the beast too so it was crazy how after I paid and was sitting down eating, the guy who claimed to be the "owner" who I think is actually the son of the real owner who is the dad, who would probably never treat his customers the way his son does like trash, aggressively demanded that I pay for the avocado that comes on the turkey cali club by default and I explained that if the qr code worked it is your system that accepted it and made it $0,00 the way it is supposed to and has nothing to do with me, that is a YOU problem. And he threatened to wipe my accounts rewards and manipulate my account against my will because he said he could if he wanted to. I GOT IT ALL ON FILM AND REPORTED YOU TO CORPORATE AND ON TWITTER! Then I called the police and the "owner" came running out, changed out of his uniform and left after I told him the police were on their way and I would appreciate if he could make a statement for the record so we could document that he threatened to tamper with my accounts rewards funds. I got the license plate info and provided it to the police and they referred me to corporate so I am never giving this business my money ever again, I spent over $100 there this week and got treated like trash over a turkey cali club coupon. That is bad for business, I hope you learn from this to treat your customers with respect and if you ring them out you can't demand they pay for your mistake, that is simply accepting the coupon and letting me redeem it to begin with, while someone is on their lunchbreak already eating, threaten them, and then forcibly kick them out while eating. SHAME ON YOU. God does not bless this type of behavior.
Atmosphere: 1
Food: 1
Service: 1
Reported to corporate and on twitter. I participated in the promotion for dads and grads through the app and bought a $25 giftcard to get a qr code for free 6" sub and the coupon says any sub is okay just add-ons or other promos can't be combined. I ordered the Turkey Cali Club which comes with Belgioiso mozzarella and avocado by default and is advertised in giant letters on the menu, it is not even the most expensive sub, the beast is more and the free 6" qr code also works for the beast too so it was crazy how after I paid and was sitting down eating, the guy who claimed to be the "owner" who I think is actually the son of the real owner who is the dad, who would probably never treat his customers the way his son does like trash, aggressively demanded that I pay for the avocado that comes on the turkey cali club by default and I explained that if the qr code worked it is your system that accepted it and made it $0,00 the way it is supposed to and has nothing to do with me, that is a YOU problem. And he threatened to wipe my accounts rewards and manipulate my account against my will because he said he could if he wanted to. I GOT IT ALL ON FILM AND REPORTED YOU TO CORPORATE AND ON TWITTER! Then I called the police and the "owner" came running out, changed out of his uniform and left after I told him the police were on their way and I would appreciate if he could make a statement for the record so we could document that he threatened to tamper with my accounts rewards funds. I got the license plate info and provided it to the police and they referred me to corporate so I am never giving this business my money ever again, I spent over $100 there this week and got treated like trash over a turkey cali club coupon. That is bad for business, I hope you learn from this to treat your customers with respect and if you ring them out you can't demand they pay for your mistake, that is simply accepting the coupon and letting me redeem it to begin with, while someone is on their lunchbreak already eating, threaten them, and then forcibly kick them out while eating. SHAME ON YOU. God does not bless this type of behavior.
Atmosphere: 1
Food: 1
Service: 1
always gotta get subway for lunch best one is the outlaw
Atmosphere: 5
Food: 5
Service: 5
I been coming here for over 15 years since working in montclair…best subway in town and even in la county where im from! All there subs taste better than any subway! Idk how but they just have a touch to it! The tuna is the best!!!! I dont understand people leaving bad reviews? The 2 ladys are very nice the owners ive talk to are very nice also…maybe people come in w an attitude or dont listen! The way u treat people is the way u gonna get treated! I always get a welcome and a have nice day.!
Atmosphere: 5
Food: 5
Service: 5
The hispanic ladies are so kind and they are the best but the middle eastern woman and man are so so rude. When ordering they speak in a rude tone while making faces. Worst of all is when you haven’t even gone in side but the man and woman come running out of the store because you’re parking next to their car. It’s not even a subway exclusive parking lot. They should be fired acting that way to customers if you can’t afford the tesla just say that. Anyways that won’t stop me i guess i just found my new parking spot?♀️
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
first time walk in here 2 ladies with this nasty and sick (look) guy seemed did not take a shower for months. very mean and disrespectful. hopefully i wont get sick from the food. already feeling to vomit the sandwich have to call the city for inspection. you guys better keep everything clean
Atmosphere: 2
Food: 1
Service: 1
Came to eat and my wife needed to use the restroom. They said no. Really I will never come back again.
Atmosphere: 1
Food: 4
Service: 1
This store cancels your order when you have a deal from the app. And when you walk-in with a coupon, they do not accept coupons. Would not go there ever again.
Atmosphere: 1
Food: 1
Service: 1
I asked for my salad to be chopped like I always had it. But unfortunately, they said since covid They give you this baby size bowl instead of a regular bowl
Atmosphere: 5
Food: 3
Service: 3
Super friendly service and excellent treatment
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