Chipotle Mexican Grill

Fantastic Italian cuisine and absolutely worth a visit.

Atmosphere: 5

Food: 5

Service: 5

Very small portions :(

Atmosphere: 1

Food: 1

Service: 1

Hello Chipotle Customer Support Team,

I am writing to formally complain about a recent experience at one of your locations.

I ordered a family meal along with an additional side of guacamole. Unfortunately, both containers of guacamole were brown, unappetizing, and had a noticeably unpleasant taste. Given the condition and flavor, it was very clear that the guacamole was not fresh.

As a reasonable customer, I returned to the store the same day to ask for a replacement of the one-day-old guacamole. The employees informed us that “this is how the guacamole is” and stated that it is supposed to be brown. No effort was made to prepare a fresh batch, nor was a refund offered.

This response was extremely disappointing. Chipotle markets itself as a brand that prioritizes fresh, high-quality ingredients, yet this experience reflected the opposite. The lack of concern for product quality and customer satisfaction has left a very poor impression.

As a result, I do not plan to support this Chipotle location again. I would rather spend my money with a franchise that values the quality of the food served to customers and stands behind its product.

I hope this issue is taken seriously and addressed appropriately.

Atmosphere: 1

Food: 1

Service: 1

I got food poisoning from the Asada… first time!!!
I am now dying in bed, plans ruined and very sick );

Don’t eat here

Atmosphere: 2

Food: 1

Service: 2

Crazy at it sounds I have never had Chipotle. Husband has. Ordered my first burrito for pick up. Carne Asada, beans, lettuce, salsa & cheese. All came cold in a cold tortilla. Was thinking the meat, beans and tortilla would be hot. Warm at least. No. Cold like from the fridge. 1st & last time for me. Husbands chicken burrito came hot.

Food: 1

Proportions were small. And it seemed to take forever for somebody to help me in the line, yet there were three people standing behind the register. Meanwhile, two of them we’re just talking to each other. Customer service has really changed.

Atmosphere: 3

Food: 5

Service: 2

I can't complain 😌

Atmosphere: 4

Food: 5

Service: 5

Absolutely terrible. Placed an app order and was terrible. It looked like our food was just thrown in the bowl. I walked across the street and it looked like the bag was in an accident or something. This chipotle doesn't even come up on Yelp to write a review, just awful. Will never return to this location. Asked for a full refund, we will see if Chipotle will honor terrible expereience.

Food: 1

Found moth eggs in my food and server barely gave my friend a refund back

Bad customer service experience. I placed an order online. When I got home realized they got order wrong. Tried to call restaurant , but they won't connect you to store. Automated assistant only stating to send an email. I drove all the way back to store. Front cashier wouldn't even ask why i was there, kept passing me up for other customers. I asked another worker there for help, he told me to wait while preparing several other orders. Waited a long time for assistance and they never even apologized for getting order wrong! Is there no customer service anymore???

Service: 1

They were out of bell peppers, server had a bad attitude

Atmosphere: 3

Food: 1

Service: 1

I ordered steak bowl on June 24 2025, with Guacamole and large chips. After having the meal I developed really bad food poisoning. Stay away..

Atmosphere: 1

Food: 1

Service: 3

Great tasting food

Atmosphere: 4

Food: 5

Service: 5

I order here often. Love the food.
Four stars because the Only negative is that since the price increase the portions have gotten A LOT SMALLER. THEY ARE HALF THE SIZE THEY USED TO BE.
Some people say the to go orders tend to be smaller as opposed to you standing there and watching them make it.

Food: 4

Service: 5

SO slow. Unbelievably slow. It's like they're afraid I was working for ICE or something.

Atmosphere: 2

Food: 3

Service: 1