needs better management at night. came in on halloween for original hot. I got all 10 classic wings dry as **** . Couldn’t taste any of the sauce. almost barfed.
Food: 1
kelvin stover
Wingstop Moorpark just lost a faithful customer. Essentially, a male employee who claimed to be the "District Manager" told me that I was lying tonight. Specifically, since I mistakenly ordered 10 Boneless Wings (as part of a larger order) on their website instead of 10 Traditional wings, I asked to redeem a credit that we were previously promised when another order was made wrong. Important to Note: We never redeemed that credit that was supposed to be in a log at the store because we order from that Wingstop location weekly, and we hadn't had an issue since that one time. He told me that I was lying because I should know that their policy "does not consist of a log, and that I don't have the name of that Manager that I previously spoke with." How am I supposed to know that their manager stated an incorrect policy - I don't work there!?
Never have I been made to feel like such de-valued customer, and like I'm some sort of criminal when all I wanted was to redeem a credit that was previously promised to us. In fact, I wouldn't have even asked to redeem that credit if he would have just replaced the 10 Boneless wings with the intended Traditional wings while I was still waiting at the store.
@District Manager, Just check to see if there was a log with a credit in my name instead of insinuating that I'm lying or a criminal. Or how about delivering some customer service when an easy fix was to just simply replace the 10 Boneless Wings with the 10 Traditional wings while I waited at your location. Trust me, I can DEFINITELY afford this meal, but it was the principal of being treated so poorly. AWEFUL CUSTOMER SERVICE, and I will share my experience with my fellow Moorparkians.
A disappointed customer.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings
B09 23yk
Workers are so nice and the food is amazing
Atmosphere: 5
Food: 5
Service: 5
William Dela Cruz
If you ever need to order ahead and pick up at this location, don't. Terrible staff and management does not have your food ready, they forgot to even make mine. Will not be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Lakshya Gutti
My family ordered food from here for a graduation party. First time they didn’t even have the order ready so the person picking up left to run some more errands and go back by the time it was ready. When they went back they were told by employees that they gave the order away?!?! I’m sorry but what kind of brainless employee does that. There were 3 trips made in total to pick up food that was ordered in advance. Total waste of time and money. They need employees with better customer service skills. This was completely unprofessional. Don’t waste ur time with this place.
Atmosphere: 1
Food: 1
Service: 1
Sathwik Veeramreddy
Terrible service, called in an order for a party a day early. Didn’t have it made, made me come back 3 times in total. Wasted a whole amount of time. Would not recommend ordering here especially on the phone.
Atmosphere: 1
Food: 1
Service: 1
Arkadii Eremeev
If you work in delivery, avoid this finished store. They constantly delay extradition. And if you are a little late, they will definitely write in support of the delivery service and you will receive violations.
Atmosphere: 1
Food: 1
Service: 1
Nicole Shepherd
As much as I dislike the Simi Valley BWW, you’re better off going there. The food was unreasonably greasy and the fries were not good at all. They’re unseasoned, unsalted, overcooked, and overall a far cry from the photos they have on the posters.
Atmosphere: 4
Food: 2
Service: 3
Sandra Nolasco
Great food everything was perfect. Fries were so good .
Atmosphere: 5
Food: 5
Service: 5
Stephanie Paz
Very clean restaurant. On point everything was perfect wing were well cooked so were my fries.
Customer service was terrible, the employees were awful, they were giving me awful looks and whispering when I walked in and immediately felt like a bad
Atmosphere: 2
Food: 5
Service: 1
Joshua Coreas
Never picks up their phone once you order online. Multiple times has the order incorrect… since they do not pick up the phone they can not correct the issue.
Food: 5
Service: 1
Candice Macias
the main manager at this establishment goes above and beyond to make the customers ? happy and great to talk with food is amazing keep up great
Atmosphere: 5
Food: 5
Service: 5
Angie Alicia Hernandez
Food was fantastic But unfortunately our service was terrible. We ordered online and upon arrival they had not received our order. We had to show them our proof of confirmation email and they said it would be ready within 5 to 10 minutes. Went back in 10 minutes They said it would be another 5 minutes all together it took about 40 minutes to get our food. They couldn't get it together and then they forget part of our order. So we had to wait even longer.
Atmosphere: 5
Food: 5
Service: 1
Guadalupe Mendoza
Everything was on time..very friendly staff and I really enjoy it Everything was perfect
Parking: Plenty of space to park and have a good time
needs better management at night. came in on halloween for original hot. I got all 10 classic wings dry as **** . Couldn’t taste any of the sauce. almost barfed.
Food: 1
Wingstop Moorpark just lost a faithful customer.
Essentially, a male employee who claimed to be the "District Manager" told me that I was lying tonight.
Specifically, since I mistakenly ordered 10 Boneless Wings (as part of a larger order) on their website instead of 10 Traditional wings, I asked to redeem a credit that we were previously promised when another order was made wrong. Important to Note: We never redeemed that credit that was supposed to be in a log at the store because we order from that Wingstop location weekly, and we hadn't had an issue since that one time. He told me that I was lying because I should know that their policy "does not consist of a log, and that I don't have the name of that Manager that I previously spoke with." How am I supposed to know that their manager stated an incorrect policy - I don't work there!?
Never have I been made to feel like such de-valued customer, and like I'm some sort of criminal when all I wanted was to redeem a credit that was previously promised to us. In fact, I wouldn't have even asked to redeem that credit if he would have just replaced the 10 Boneless wings with the intended Traditional wings while I was still waiting at the store.
@District Manager, Just check to see if there was a log with a credit in my name instead of insinuating that I'm lying or a criminal. Or how about delivering some customer service when an easy fix was to just simply replace the 10 Boneless Wings with the 10 Traditional wings while I waited at your location. Trust me, I can DEFINITELY afford this meal, but it was the principal of being treated so poorly. AWEFUL CUSTOMER SERVICE, and I will share my experience with my fellow Moorparkians.
A disappointed customer.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings
Workers are so nice and the food is amazing
Atmosphere: 5
Food: 5
Service: 5
If you ever need to order ahead and pick up at this location, don't. Terrible staff and management does not have your food ready, they forgot to even make mine. Will not be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
My family ordered food from here for a graduation party. First time they didn’t even have the order ready so the person picking up left to run some more errands and go back by the time it was ready. When they went back they were told by employees that they gave the order away?!?! I’m sorry but what kind of brainless employee does that. There were 3 trips made in total to pick up food that was ordered in advance. Total waste of time and money. They need employees with better customer service skills. This was completely unprofessional. Don’t waste ur time with this place.
Atmosphere: 1
Food: 1
Service: 1
Terrible service, called in an order for a party a day early. Didn’t have it made, made me come back 3 times in total. Wasted a whole amount of time. Would not recommend ordering here especially on the phone.
Atmosphere: 1
Food: 1
Service: 1
If you work in delivery, avoid this finished store. They constantly delay extradition. And if you are a little late, they will definitely write in support of the delivery service and you will receive violations.
Atmosphere: 1
Food: 1
Service: 1
As much as I dislike the Simi Valley BWW, you’re better off going there. The food was unreasonably greasy and the fries were not good at all. They’re unseasoned, unsalted, overcooked, and overall a far cry from the photos they have on the posters.
Atmosphere: 4
Food: 2
Service: 3
Great food everything was perfect. Fries were so good .
Atmosphere: 5
Food: 5
Service: 5
Very clean restaurant. On point everything was perfect wing were well cooked so were my fries.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Customer service was terrible, the employees were awful, they were giving me awful looks and whispering when I walked in and immediately felt like a bad
Atmosphere: 2
Food: 5
Service: 1
Never picks up their phone once you order online. Multiple times has the order incorrect… since they do not pick up the phone they can not correct the issue.
Food: 5
Service: 1
the main manager at this establishment goes above and beyond to make the customers ? happy and great to talk with food is amazing keep up great
Atmosphere: 5
Food: 5
Service: 5
Food was fantastic But unfortunately our service was terrible. We ordered online and upon arrival they had not received our order. We had to show them our proof of confirmation email and they said it would be ready within 5 to 10 minutes. Went back in 10 minutes They said it would be another 5 minutes all together it took about 40 minutes to get our food. They couldn't get it together and then they forget part of our order. So we had to wait even longer.
Atmosphere: 5
Food: 5
Service: 1
Everything was on time..very friendly staff and I really enjoy it Everything was perfect
Parking: Plenty of space to park and have a good time
Atmosphere: 5
Food: 5
Service: 5
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