The milk teas are okay, all of the fruit teas taste like overstepped jasmine tea. During my visit today, the cashier took cash, gave change, and returned to preparing beverages without washing their hands. I noticed another associate brush hair out of their face and return to preparing beverages without changing their gloves or washing their hands. I noticed a 3rd associate return from the restroom to the prep area without washing their hands. I am concerned about the ice and toppings station missing lids. There was a gallon of milk, a container of what appeared to be milk alternative, and whipped cream canister being stored on the countertops before I arrived, during the entirety of my visit and were not returned to refrigerators by the time i left. None of the associates are wearing a hat or hairnet to keep hair from contaminating the food. Employee hygiene and food safety appear to be severely lacking, I will not return.
Kathy M
My only complaint is I ask for extra basil for my pop corn chicken, often get charged extra but rarely get extra
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popcorn Chicken
A E
Great selection and very tasty drinks. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Niko's Baking
ABSOLUTELY AMAZING!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Kathy B
Recently went with my family, we had a five drink order and were second in line (literally second since they had just opened). We noticed everyone started getting their drinks before us and at one point we thought we heard our number be called so we walked up. I saw our drinks and so I started to collect them and one of the employees looked visibly upset that we were literally collecting our drinks (had our number on it and everything) that we paid for!! She told us that our drinks weren't ready yet. We asked if she had called our order cause we heard our number and she decided to respond with an attitude, looked over at her coworker like we did something wrong, and said no, that it was for a food order. They proceeded to forget three out of our five drinks and we were there for literally 30 minutes. Everyone else got tended to first. We went up and explained we were second in line and still hadn't received our drinks and the girl at the front again continued to respond with a rude tone and looked annoyed, reluctant to hear us out. At the very end of our exchange, another employee stepped in and finally agreed to give us our refund and we left. I understand things can get hectic as the rush hits that's something y'all can't control but y'all can control your attitudes and the way you treat your customers when you mess up. Instead of acting defensive when customers come up to you with a concern, try and humble yourself a little and maybe apologize or make it right. This is for the young girl working there, I think you've got a long way to go and this is only advice for you moving forward. Wish you the best but hopefully this serves as a wake up call and reminder to remain humble and kind as a person providing a service
Atmosphere: 1
Food: 3
Service: 1
Charlotte Y
When I got there, I saw a woman around her forties rudely yelling at her employees, acting like a total bully. The bubble tea tasted really cheap too.
Atmosphere: 1
Food: 1
Service: 1
Victor Lee
Can't be more disappointed? You don't have neither good food nor good service ? Won't come again Hope you close the place forever?
Atmosphere: 1
Food: 1
Service: 1
Yvette Morales
Classic milk tea good. Mostly I love the kind people behind the çounter.
Service: 5
Sophie Huang
Probably the only place alive in this little plaza. The milk teas are good. And it’s a nice place to just hang out and people watch.
Atmosphere: 4
Food: 5
Service: 4
Amelia J
IT is really good. The drinks are really good. There’s a lovely variety of drinks that you can choose from my favorite drink is the I think it’s called like the mango frozen icy or something
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Popcorn Chicken, Tea w Pudding
Popular boba tea store close to a local high school. Best popcorn chicken!
Willis Wah
Their drinks are always good quality, and we have a few of our favorites, but for the first time, we ate their ramen there! Comes in a good size bowl with a ladle as a soon, and the tonkatsu ramen broth was flavorful. Not exactly ramen shop good, but definitely fills a void when you're itching for some noodles.
Atmosphere: 4
Food: 4
Service: 4
Lena Dinh
Popcorn chicken is very good ????????? heavenly!! ??????? Scrumdiddlyumptiomptuous!! So much better than Itea Milpitas!! and service is very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popcorn Chicken
Olga Lonska
ITea is a must visit boba spot in Moraga. They offer a great selection of boba drinks, milk teas, fruit juices, smoothies and appetizers as well. Keep in mind that it is a busy location.Staff is always friendly and order always come in a timely manner. This location has an indoor seating tables and restroom. They’ve got plenty of parking in this plaza.Will definitely stop by here again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Pudding, Tea w Pudding, Pudding
Warren Wright
Only this shop has the Taiwan sun moon lake#18 tea.
The milk teas are okay, all of the fruit teas taste like overstepped jasmine tea. During my visit today, the cashier took cash, gave change, and returned to preparing beverages without washing their hands. I noticed another associate brush hair out of their face and return to preparing beverages without changing their gloves or washing their hands. I noticed a 3rd associate return from the restroom to the prep area without washing their hands. I am concerned about the ice and toppings station missing lids. There was a gallon of milk, a container of what appeared to be milk alternative, and whipped cream canister being stored on the countertops before I arrived, during the entirety of my visit and were not returned to refrigerators by the time i left. None of the associates are wearing a hat or hairnet to keep hair from contaminating the food. Employee hygiene and food safety appear to be severely lacking, I will not return.
My only complaint is I ask for extra basil for my pop corn chicken, often get charged extra but rarely get extra
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popcorn Chicken
Great selection and very tasty drinks. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
ABSOLUTELY AMAZING!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recently went with my family, we had a five drink order and were second in line (literally second since they had just opened). We noticed everyone started getting their drinks before us and at one point we thought we heard our number be called so we walked up. I saw our drinks and so I started to collect them and one of the employees looked visibly upset that we were literally collecting our drinks (had our number on it and everything) that we paid for!! She told us that our drinks weren't ready yet. We asked if she had called our order cause we heard our number and she decided to respond with an attitude, looked over at her coworker like we did something wrong, and said no, that it was for a food order. They proceeded to forget three out of our five drinks and we were there for literally 30 minutes. Everyone else got tended to first. We went up and explained we were second in line and still hadn't received our drinks and the girl at the front again continued to respond with a rude tone and looked annoyed, reluctant to hear us out. At the very end of our exchange, another employee stepped in and finally agreed to give us our refund and we left. I understand things can get hectic as the rush hits that's something y'all can't control but y'all can control your attitudes and the way you treat your customers when you mess up. Instead of acting defensive when customers come up to you with a concern, try and humble yourself a little and maybe apologize or make it right. This is for the young girl working there, I think you've got a long way to go and this is only advice for you moving forward. Wish you the best but hopefully this serves as a wake up call and reminder to remain humble and kind as a person providing a service
Atmosphere: 1
Food: 3
Service: 1
When I got there, I saw a woman around her forties rudely yelling at her employees, acting like a total bully. The bubble tea tasted really cheap too.
Atmosphere: 1
Food: 1
Service: 1
Can't be more disappointed?
You don't have neither good food nor good service ?
Won't come again
Hope you close the place forever?
Atmosphere: 1
Food: 1
Service: 1
Classic milk tea good. Mostly I love the kind people behind the çounter.
Service: 5
Probably the only place alive in this little plaza. The milk teas are good. And it’s a nice place to just hang out and people watch.
Atmosphere: 4
Food: 5
Service: 4
IT is really good. The drinks are really good. There’s a lovely variety of drinks that you can choose from my favorite drink is the I think it’s called like the mango frozen icy or something
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Popcorn Chicken, Tea w Pudding
Restaurantji Recommends
Popular boba tea store close to a local high school. Best popcorn chicken!
Their drinks are always good quality, and we have a few of our favorites, but for the first time, we ate their ramen there! Comes in a good size bowl with a ladle as a soon, and the tonkatsu ramen broth was flavorful. Not exactly ramen shop good, but definitely fills a void when you're itching for some noodles.
Atmosphere: 4
Food: 4
Service: 4
Popcorn chicken is very good ????????? heavenly!! ??????? Scrumdiddlyumptiomptuous!! So much better than Itea Milpitas!! and service is very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popcorn Chicken
ITea is a must visit boba spot in Moraga. They offer a great selection of boba drinks, milk teas, fruit juices, smoothies and appetizers as well. Keep in mind that it is a busy location.Staff is always friendly and order always come in a timely manner. This location has an indoor seating tables and restroom. They’ve got plenty of parking in this plaza.Will definitely stop by here again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Pudding, Tea w Pudding, Pudding
Only this shop has the Taiwan sun moon lake#18 tea.
Atmosphere: 5
Food: 5
Service: 5
Loading...