Peet's Coffee

Worst customer service I’ve experience at any Peet’s location. Don’t expect a greeting when you walk in the door, a look in your direction or a response to your “thank you” if you ordered mobile. The employees are not interested in making you feel welcomed.

Authentic hot cocoa

Atmosphere: 5

Food: 5

Service: 5

Since the moment I started coming here, it’s felt like home. From the warm “welcome in” every time you enter, to the hearty acknowledgment as you exit, this place is the real deal. They not only remember your order, but your name and use it each time - for every customer. If you’ve been gone long, they’ll comment how they’ve missed you - genuinely. I’ve sat here til closing enough times to witness them being just as warm and welcoming when someone comes in within three minutes of closing as they were at the start of the day: no eye roll or frustration, but a genuine “welcome in” once again. What a standout. It’s the coffee place where you truly feel like family. Kudos to solid training and management, Sarah! Isaac, Sam, Candace, and the whole team – you really make this place super special! Thanks!

I came in at 4:55pm on 12/14/25. This Morgan Hill store closes at 6pm. I ask for a drip coffee and told me they were out of drip coffee. The person explains further they don't make drip coffee an hour before they close. Wow! What poor customer service. This place clearly doesn't prioritize customer satisfaction. I won't be coming back.

Service: 1

I just stopped in for a quick cup of coffee fortheroad. There coffee is consistently great. This location has easy on and off access from the freeway.

Atmosphere: 5

Food: 5

Service: 5

I’ve order online pickup at least 4 times over the last 2 years. I’ve tried ordering my drink, just as it comes, tastes like one big cup of milk. So I’ve gone again, and tried adding extra shots (even though when I go to any Petes in San Jose, I never have to do so) still tastes the same, how’s that even possible?
If I’m adding 2-3 EXTRA shots, sorry but I should be able to taste that.
Also, the staff is always rude.

Service: 1

Worst Peet’s I have ever went to. Whoever the three girls were that were working on Monday 11/3/25 around 10:30am need to learn how to properly attend to customers and do their jobs. Why did I have to wait so long for my 2nd drink while there were 3 baristas surrounding a table begging for tips? The Filipino girl that was making my drink that day poured espresso in my wife’s chai latte because how distracted she was from talking to customers who weren’t even ordering. It took her almost 5 minutes to pour that shot btw because she wasn’t at her station. I had to go back and get it replaced and all she said was “guess they didn’t like it”. I didn’t like the drink because it was made wrong. When I went back inside one of the girls I believe her name was Carmen was still talking to customers at a table and not doing her job. Please utilize your staff better. There shouldn’t be 5 baristas and only one is working which was the only guy there. Very unprofessional staff be aware. I was late to work due to the extreme delay for 2 drinks.

Atmosphere: 4

Food: 4

Service: 1

I moved into the area about 10 years ago, and this has been my go to coffee shop the whole time.

Atmosphere: 5

Food: 5

Service: 5

I went to buy my $22/lb coffee beans only to have the employee make me wait for other customer who was after me to be rung up (which took longer than it took her to get my coffee beans). Then when she got to bag my beans the phone rang which she answered. She stopped bagging my beans and started to take care of the customer on the phone. I asked for my beans and she said “I’m on the phone” I had to wait for her to hand the phone off to someone else before she then bagged my beans and put them on the counter and walked away. I said “thank you” and she just walked away. I paid $22/lb for that- never again.

Service: 1

Slow but friendly service.

i like their matcha latte (especially the blushing rose one). honestly peet whoever peet is, is a genius for the protein matcha. great way to meet macros while having a treat. they did mess up my matcha latte order once by putting coffee in it. i spent the next thirty minutes sitting on the porcelain throne

Food: 4

It’s Peets! Always good. They’ll brew fresh if they can. Gotta love that.

Atmosphere: 5

Service: 5

Every time I am heading down to Las Vegas or OC, I always stop by here for coffee.

Today, we just driving around and got a ice cafe latte with coffee cake shared with my mom. Looking thru the window.

Atmosphere: 5

Food: 5

Service: 5

Conflicted with this place. Half of the time I'll get a great drink and the other half I'll be drinking whatever perfume the barista was wearing because it's all over the lid.

Friendly staff I love peetes