Try to place an order they went on the online price went to the online form to try to place a pick up order but you have to pay with a credit card and then have your ID with with the credit card on hand and unfortunately, my wife was driving to go pick up the pizza so she wouldn’t have my ID in my credit card so I told the manager this and he said well that’s not my problem and I said well is there anything you can do and he said no basically gave me a blow off they obviously don’t want business so take your business elsewhere, especially in these times
Service: 1
Maria Avina
Pizza was delicious and costumer service was great 👍
Atmosphere: 5
Food: 5
Service: 5
Bri Vargas
HORRIBLE CUSTOMER SERVICE BAIT AND SWITCH PRICING NICKEL & DIMING CUSTOMERS UNPROFESSIONAL!!!!! This Mountain Mike's in Newman has gone downhill since new ownership took over. I placed a phone order today using a coupon that was mailed to me. The person who took my order (I'm fairly certain he was the owner) honored the coupon over the phone. I even asked if he needed the coupon code, and he said no - that he already applied it. He told me the pizza would be ready in about 15 minutes and that I could pay in person. He also told me over the phone that the breadsticks would come with marinara, and that the ranch would be free as the side for the pizza. When my husband went to pick up the order, he suddenly refused to honor the coupon unless he physically saw it and then tried to charge $0.50 per small container of ranch, completely contradicting what was already agreed upon. When I called back to clarity, he put me on hold and never returned. This was especially unprofessional because my husband was physically in the store at that moment and said there was nobody there, so he clearly wasn't busy. I had to call again, at which point he claimed that he never spoke to me to place the order at all. I told him that whether it was him or another employee, this should not happen to customers and he should address it with his staff -- though I am confident it was him who helped me in the first place. The call ultimately ended with him hanging up on me. On top of all of this, there are cats roaming around the property, which is unacceptable for a food establishment. This entire experience felt dishonest, dismissive, and extremely unprofessional. I will not give this location a penny of my support and strongly suggest local Newman residents avoid doing business here. Save yourself the frustration and go to Los Banos or Patterson.
Service: 1
M Ortega
Excellent service. Excellent pizza.
Atmosphere: 5
Food: 5
Service: 5
Luis Mercado
Pizza was what I’d expect, salad bar fresh, bathrooms clean. Arcades worked. Great small shop for pizza in Newman.
Atmosphere: 5
Food: 5
Service: 5
Monica Viorato
How ridiculously embarrassing. I placed an order online at Mountain Mikes for Dine In so it would be ready by the time we got there. There was a $25 offer for a L pizza, breadsticks, and a 2Liter soda. I asked the girl for cups and told her we would not grab from the fountain drink because I could tell she froze a little when I asked for cups. She had us sit and said she would bring the stuff to the table. She first brings the food and i serve my girls and my husband and they are just excited to be out of the house for a bite. Then she comes back and says the owner is there and told her their new policy states she can give me the 2 Liter but we can’t drink it in the restaurant. Like what??? I can’t drink what I paid for???? I told her i got it and it wasn’t her fault but that the policy was stupid and we would just go home and eat at home then. So i took the food off of everyones plates and out of their mouths and packed it back up 😂😂 so be aware of this dumb policy if you ever choose to go eat at Mountain Mikes and purchase a 2 Liter. Thats the 2nd time we have a bad experience there and I won’t ever betray Pizza Plus again lol
Atmosphere: 1
Food: 1
Service: 1
Elyna Montantes
Had to wait way to long.
Atmosphere: 4
Food: 3
Service: 3
Renee Martin
I couldn’t speak to the manager because I don’t speak Spanish and they don’t speak English. How could that be at an American pizza restaurant and you can’t speak English especially as a manager? She said “what you have a problem with that?”. Her parents must be so proud. Her name that she gave me was Brinni. Apparently she’s the only one who speaks English. Extremely disappointed. When I went to Mexico I was expected to speak Spanish so I had an American that was a friend come with me if needed. We do live in America!
Vivi Princess
I do not recommend this location the service is terrible, no one ever answers the phone. The last time I got pizza here it was undercooked and doughy very disappointing. They only offer me $5 off next time like that’s not even worth what they’re charging. Prices are ridiculous, and it’s like they don’t even care to fix the problems. The building has an awful smell and I’ve seen some bugs running around too! Avoid this location if you can there are better pizza places!
edward Cruz
Terrible customer service. Pick up for my order was at 3:15p. As soon as I walked in at that time the only person in the front walked away, nobody spoke to me till 10 minutes in, and only asked if I was doing pick up. Got ignored when I asked if I could buy a drink while I waited. Didn't get my order till half an hour later.
They made the wrong size pizza. I ordered a large pizza but they made us a small. So instead of making my large pizza they said they could make us another small. I told them never mind and to give me a refund but they said I couldn’t get a refund because it was a promotion. So why give me 2 small pizzas when I paid for a large? Makes no sense.
Cory Thurlow
The pizza was great! Very delicious 😋. A mug of beer is not a pitcher of beer. Linguica is not the same as sausage. I just think there should be some sort of training for the staff there. 🤔 The large room in the back for parties is an echo chamber. Get a few rambunctious kids back there during a birthday party, and it gets pretty loud.
darkrubberducky Goku187rob
Best pizza ever. The sauce and white sauce are the best that I've had
Gilbert Balili
Pizzas is 5 stars. It's just one lady who made the visit off. She gave off a grumpy attitude. And kept making irritating faces. When asked for something. No politeness at all.
nancy mosqueda
Employees hang up on you and when you check calling back. They don't answer the phone buffalo, pulling just
Try to place an order they went on the online price went to the online form to try to place a pick up order but you have to pay with a credit card and then have your ID with with the credit card on hand and unfortunately, my wife was driving to go pick up the pizza so she wouldn’t have my ID in my credit card so I told the manager this and he said well that’s not my problem and I said well is there anything you can do and he said no basically gave me a blow off they obviously don’t want business so take your business elsewhere, especially in these times
Service: 1
Pizza was delicious and costumer service was great 👍
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE CUSTOMER SERVICE
BAIT AND SWITCH PRICING
NICKEL & DIMING CUSTOMERS UNPROFESSIONAL!!!!!
This Mountain Mike's in Newman has gone downhill since new ownership took over.
I placed a phone order today using a coupon that was mailed to me. The person who took my order (I'm fairly certain he was the owner) honored the coupon over the phone. I even asked if he needed the coupon code, and he said no - that he already applied it. He told me the pizza would be ready in about 15 minutes and that I could pay in person.
He also told me over the phone that the breadsticks would come with marinara, and that the ranch would be free as the side for the pizza. When my husband went to pick up the order, he suddenly refused to honor the coupon unless he physically saw it and then tried to charge $0.50 per small container of ranch, completely contradicting what was already agreed upon. When I called back to clarity, he put me on hold and never returned. This was especially unprofessional because my husband was physically in the store at that moment and said there was nobody there, so he clearly wasn't busy. I had to call again, at which point he claimed that he never spoke to me to place the order at all. I told him that whether it was him or another employee, this should not happen to customers and he should address it with his staff -- though I am confident it was him who helped me in the first place.
The call ultimately ended with him hanging up on me.
On top of all of this, there are cats roaming around the property, which is unacceptable for a food establishment.
This entire experience felt dishonest, dismissive, and extremely unprofessional. I will not give this location a penny of my support and strongly suggest local Newman residents avoid doing business here. Save yourself the frustration and go to Los Banos or Patterson.
Service: 1
Excellent service. Excellent pizza.
Atmosphere: 5
Food: 5
Service: 5
Pizza was what I’d expect, salad bar fresh, bathrooms clean. Arcades worked. Great small shop for pizza in Newman.
Atmosphere: 5
Food: 5
Service: 5
How ridiculously embarrassing.
I placed an order online at Mountain Mikes for Dine In so it would be ready by the time we got there. There was a $25 offer for a L pizza, breadsticks, and a 2Liter soda. I asked the girl for cups and told her we would not grab from the fountain drink because I could tell she froze a little when I asked for cups. She had us sit and said she would bring the stuff to the table. She first brings the food and i serve my girls and my husband and they are just excited to be out of the house for a bite. Then she comes back and says the owner is there and told her their new policy states she can give me the 2 Liter but we can’t drink it in the restaurant. Like what??? I can’t drink what I paid for???? I told her i got it and it wasn’t her fault but that the policy was stupid and we would just go home and eat at home then. So i took the food off of everyones plates and out of their mouths and packed it back up 😂😂 so be aware of this dumb policy if you ever choose to go eat at Mountain Mikes and purchase a 2 Liter. Thats the 2nd time we have a bad experience there and I won’t ever betray Pizza Plus again lol
Atmosphere: 1
Food: 1
Service: 1
Had to wait way to long.
Atmosphere: 4
Food: 3
Service: 3
I couldn’t speak to the manager because I don’t speak Spanish and they don’t speak English. How could that be at an American pizza restaurant and you can’t speak English especially as a manager? She said “what you have a problem with that?”. Her parents must be so proud. Her name that she gave me was Brinni. Apparently she’s the only one who speaks English. Extremely disappointed. When I went to Mexico I was expected to speak Spanish so I had an American that was a friend come with me if needed. We do live in America!
I do not recommend this location the service is terrible, no one ever answers the phone. The last time I got pizza here it was undercooked and doughy very disappointing. They only offer me $5 off next time like that’s not even worth what they’re charging. Prices are ridiculous, and it’s like they don’t even care to fix the problems. The building has an awful smell and I’ve seen some bugs running around too! Avoid this location if you can there are better pizza places!
Terrible customer service. Pick up for my order was at 3:15p. As soon as I walked in at that time the only person in the front walked away, nobody spoke to me till 10 minutes in, and only asked if I was doing pick up. Got ignored when I asked if I could buy a drink while I waited. Didn't get my order till half an hour later.
Restaurantji Recommends
They made the wrong size pizza. I ordered a large pizza but they made us a small. So instead of making my large pizza they said they could make us another small. I told them never mind and to give me a refund but they said I couldn’t get a refund because it was a promotion. So why give me 2 small pizzas when I paid for a large? Makes no sense.
The pizza was great! Very delicious 😋. A mug of beer is not a pitcher of beer. Linguica is not the same as sausage. I just think there should be some sort of training for the staff there. 🤔 The large room in the back for parties is an echo chamber. Get a few rambunctious kids back there during a birthday party, and it gets pretty loud.
Best pizza ever. The sauce and white sauce are the best that I've had
Pizzas is 5 stars. It's just one lady who made the visit off. She gave off a grumpy attitude. And kept making irritating faces. When asked for something. No politeness at all.
Employees hang up on you and when you check calling back. They don't answer the phone buffalo, pulling just
Service: 1
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