Bad customer service kicked me out one min before opening because they werent “open” what is 60 seconds going to do to you ? wish there was an option for a 0 star! when i clearly told her i could wait because my car was in the shop and the winds were horrible. She acted like i was invading her home if you dont want people coming in 1 min before opening why open your doors one min before? explain this to me chipotle??
Service: 1
So. CAL
When you walk into this place, walk up to the steamline and look at the uncovered meats. You will see they are ALL very dry, not hot, but barely warm, and uncovered. This is a bacteria breeding zone, in each and every separated container.
Verenice Soliman
I’m going to start off by acknowledging that we did get there about 10mins before they closed on 12/16/25 but if the restaurant is open then the employees shouldn’t give such terrible attitude to a paying customer. My husband and I got salads and the girl helping us had such a snotty attitude, she would also serve my husband big scoops of food but she would barely put anything on the spoon for my plate, once we were getting ready to pay my husband asked for some dressing and she said they didn’t have anymore. My husband was bummed out and said he couldn’t eat the meal as a whole without the dressing and the employees response was “well, you don’t have to eat it” (eye roll) grabbed the 2 plates and threw them away. I hope I don’t ever have to come back to this location. I can understand a bad day but it shouldn’t cloud good Customer Service. Go at your own risk to this location.
Atmosphere: 1
Food: 1
Service: 1
Hector Walker
I order from here every now and then because it’s local, but their portion sizes for their meat is always very under portioned , especially for the prices. The last bowl I ordered, maybe had four pieces of Carne Asada. Essentially, if you do not order double meat, you won’t receive enough for a full meal.
Food: 2
Service: 4
David
Every time I come to this chipotle location I am greeted with the best customer service and it is very clean here.
Atmosphere: 5
Food: 5
Service: 5
Madison Canaday
I’ve worked in fast food all my life including chipotle and have never even thought about speaking to a customer the way one girl did here. She was extremely rude and dismissive. I understand places get busy and people have hard days but you don’t go and take it out on someone u don’t even know. I left without getting anything and won’t b back.
Atmosphere: 1
Food: 1
Service: 1
Shahad
I have tried many Chipotle locations across Southern California, but this one is by far my favorite. The staff here are always friendly, respectful, and genuinely welcoming. They are willing to go above and beyond just to make sure you are happy with your order. Everything feels fresh, clean, and well organized every time I visit. It is clear they take pride in their work and care about their customers. Highly recommend this location to anyone who loves great service and good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Jim Baudino
Quick, clean and easy. Use the Chipotle app and get points. Redeemed a guac for my birthday and also used points for chips.
Atmosphere: 4
Food: 5
Service: 5
Stephanie M
I normally love Chiplote but the rice was hard and old. The booth was filthy and hadn't looked like it had been cleaned in a long time along with the floors that were very nasty will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
G R
I picked two chicken bowls; the portions were the worst I have ever had in any restaurant. Owner, regional manager, store manager, you just lost the entire family business. We all promised never to buy food from your place as a family. Look at the portion. Training your employees better, PLEASE. Awful waful
This location clearly lacks leadership and supervision. The employees were young high school kids who had the music turned way up and they also had their own additional music playing in the back. The last two times I ordered here they were also out of key ingredients such as sour cream, guacamole, lettuce and chips.
Atmosphere: 1
Food: 4
Service: 1
Neiva Rangel
This location is normally always clean. The service is good, and I definitely prefer this spot over the Hidden Valley location.
Atmosphere: 5
Food: 5
Service: 5
Kingdom Motors
I come here often bc I enjoy Chipotle and it’s the closest one to my home. The food here is pretty good. The atmosphere and service is horrific.. Employees blast music, are not friendly, and do not pay attention to customers. They look like they are miserable... They consistently say they are out of items like cheese and fajita veggies so order it online. The food is good, everything else is horrible.
Atmosphere: 1
Food: 4
Service: 1
JACOB CASTRO
Ordered online, got less food, I went inside I was able to tell them I wanted more so and so. Get it together general managers
Bad customer service kicked me out one min before opening because they werent “open” what is 60 seconds going to do to you ? wish there was an option for a 0 star! when i clearly told her i could wait because my car was in the shop and the winds were horrible. She acted like i was invading her home if you dont want people coming in 1 min before opening why open your doors one min before? explain this to me chipotle??
Service: 1
When you walk into this place, walk up to the steamline and look at the uncovered meats. You will see they are ALL very dry, not hot, but barely warm, and uncovered. This is a bacteria breeding zone, in each and every separated container.
I’m going to start off by acknowledging that we did get there about 10mins before they closed on 12/16/25 but if the restaurant is open then the employees shouldn’t give such terrible attitude to a paying customer. My husband and I got salads and the girl helping us had such a snotty attitude, she would also serve my husband big scoops of food but she would barely put anything on the spoon for my plate, once we were getting ready to pay my husband asked for some dressing and she said they didn’t have anymore. My husband was bummed out and said he couldn’t eat the meal as a whole without the dressing and the employees response was “well, you don’t have to eat it” (eye roll) grabbed the 2 plates and threw them away. I hope I don’t ever have to come back to this location. I can understand a bad day but it shouldn’t cloud good Customer Service. Go at your own risk to this location.
Atmosphere: 1
Food: 1
Service: 1
I order from here every now and then because it’s local, but their portion sizes for their meat is always very under portioned , especially for the prices. The last bowl I ordered, maybe had four pieces of Carne Asada. Essentially, if you do not order double meat, you won’t receive enough for a full meal.
Food: 2
Service: 4
Every time I come to this chipotle location I am greeted with the best customer service and it is very clean here.
Atmosphere: 5
Food: 5
Service: 5
I’ve worked in fast food all my life including chipotle and have never even thought about speaking to a customer the way one girl did here.
She was extremely rude and dismissive. I understand places get busy and people have hard days but you don’t go and take it out on someone u don’t even know. I left without getting anything and won’t b back.
Atmosphere: 1
Food: 1
Service: 1
I have tried many Chipotle locations across Southern California, but this one is by far my favorite. The staff here are always friendly, respectful, and genuinely welcoming. They are willing to go above and beyond just to make sure you are happy with your order. Everything feels fresh, clean, and well organized every time I visit. It is clear they take pride in their work and care about their customers. Highly recommend this location to anyone who loves great service and good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Quick, clean and easy. Use the Chipotle app and get points. Redeemed a guac for my birthday and also used points for chips.
Atmosphere: 4
Food: 5
Service: 5
I normally love Chiplote but the rice was hard and old. The booth was filthy and hadn't looked like it had been cleaned in a long time along with the floors that were very nasty will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
I picked two chicken bowls; the portions were the worst I have ever had in any restaurant. Owner, regional manager, store manager, you just lost the entire family business. We all promised never to buy food from your place as a family. Look at the portion. Training your employees better, PLEASE. Awful waful
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location clearly lacks leadership and supervision. The employees were young high school kids who had the music turned way up and they also had their own additional music playing in the back. The last two times I ordered here they were also out of key ingredients such as sour cream, guacamole, lettuce and chips.
Atmosphere: 1
Food: 4
Service: 1
This location is normally always clean. The service is good, and I definitely prefer this spot over the Hidden Valley location.
Atmosphere: 5
Food: 5
Service: 5
I come here often bc I enjoy Chipotle and it’s the closest one to my home. The food here is pretty good. The atmosphere and service is horrific.. Employees blast music, are not friendly, and do not pay attention to customers. They look like they are miserable... They consistently say they are out of items like cheese and fajita veggies so order it online. The food is good, everything else is horrible.
Atmosphere: 1
Food: 4
Service: 1
Ordered online, got less food, I went inside I was able to tell them I wanted more so and so. Get it together general managers
Atmosphere: 1
Food: 2
Service: 1
Good food good services l do recommend it 👍
Atmosphere: 5
Food: 5
Service: 5
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