El Pollo Loco
12643 Sherman Way, Valley Glen
(818) 765-7603
Recent Reviews
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Lesly; the manager, is amazing! She has great customer service and very friendly and prompt with my order. She is caring and need more people like her! Professional, work fast, accurate and great aura! I will definitely come back.
Atmosphere: 5
Food: 5
Service: 5
This is a terrible place. I wouldn't recommend going there to anyone. The men who work there are unfriendly and rude. It's disgusting.
Atmosphere: 1
Food: 1
Service: 1
This place is horrible I show up around 9:30pm and it was close already. They were cleaning up already and just ignored me. It say they close at 10pm
I bought the family set of 18 pieces plus 8, but they didn't give me the complete set. They gave me 12 and 7 pieces instead of 18 and 8. I was missing 7 pieces. I won't be back.
The worst chiken ever
Atmosphere: 2
Food: 1
Service: 2
They opened late just to ignore us when we walked in. And they don't even have cashiers they just point to a touch screen and tell you to do it yourself. No clue why they opened late just to push us aside came back to put the food at 1 star. This place is so miserable. Don't even bother. They don't care.
Atmosphere: 1
Food: 1
Service: 1
Can't even order with a human being anymore. HAS to be a machine order. So there's no customer service, nobody to say hello, or have a good day. I hate that. My chips were so stale, I thought I was going to break a tooth. The queso is quite good. The food was out quick.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Double Chicken Tostada Salad
Very good service
Atmosphere: 5
Food: 5
Service: 5
Love the positive energy of the staff and the Grilled Chicken Tostada was Excellent! Establishment is well organized, and food was delicious
Atmosphere: 5
Food: 5
Service: 5
They didn’t put any forks or napkins and missing my chips I paid for
Restaurantji Recommends
The location is perfect for one time shop, I highly recommend this restaurant, the food was so great and the service was awesome. Special thanks to all staff and Manager. We all enjoyed your delicious food especially their juicy chicken.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Chicken Meal, 24 Piece Meal
Love the positive energy of the staff and the Grilled Chicken Tostada was Excellent! Establishment is well organized, and food was delicious
Atmosphere: 5
Food: 5
Service: 5
Can't wait to come back on this store for treating so kind and helpful for their customers particularly for first time visit. Friendly staff and good quality of food, fast service too.
Dietary restrictions: great for health choice of food selection including the ingredients and the way the chicken was cooked and prepared.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 24 Piece Meal
I love Pollo loco the chicken are so delicious I love their mac and cheese and the beans and the mashed potatoes in an avocado and their chips are so delicious
Food: 5
Terrible service I order for 3 pieces .and she says no tengo pollo.??whit bad actitud.
Atmosphere: 1
Food: 1
Service: 2
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