El Pollo Loco

12643 Sherman Way, Valley Glen
(818) 765-7603

Recent Reviews

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Clara L

Lesly; the manager, is amazing! She has great customer service and very friendly and prompt with my order. She is caring and need more people like her! Professional, work fast, accurate and great aura! I will definitely come back.

Atmosphere: 5

Food: 5

Service: 5

Paula

This is a terrible place. I wouldn't recommend going there to anyone. The men who work there are unfriendly and rude. It's disgusting.

Atmosphere: 1

Food: 1

Service: 1

Estefania Mora

This place is horrible I show up around 9:30pm and it was close already. They were cleaning up already and just ignored me. It say they close at 10pm

Maria Jerez

I bought the family set of 18 pieces plus 8, but they didn't give me the complete set. They gave me 12 and 7 pieces instead of 18 and 8. I was missing 7 pieces. I won't be back.

Nicolas B. Ramos

The worst chiken ever

Atmosphere: 2

Food: 1

Service: 2

David zR Escalante

They opened late just to ignore us when we walked in. And they don't even have cashiers they just point to a touch screen and tell you to do it yourself. No clue why they opened late just to push us aside came back to put the food at 1 star. This place is so miserable. Don't even bother. They don't care.

Atmosphere: 1

Food: 1

Service: 1

Deniece Farnsworth

Can't even order with a human being anymore. HAS to be a machine order. So there's no customer service, nobody to say hello, or have a good day. I hate that. My chips were so stale, I thought I was going to break a tooth. The queso is quite good. The food was out quick.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Double Chicken Tostada Salad

Jonathan Rivera

Very good service

Atmosphere: 5

Food: 5

Service: 5

Lenard M

Love the positive energy of the staff and the Grilled Chicken Tostada was Excellent! Establishment is well organized, and food was delicious

Atmosphere: 5

Food: 5

Service: 5

yenok Khach

They didn’t put any forks or napkins and missing my chips I paid for

Amelia Saez

The location is perfect for one time shop, I highly recommend this restaurant, the food was so great and the service was awesome. Special thanks to all staff and Manager. We all enjoyed your delicious food especially their juicy chicken.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Half Chicken Meal, 24 Piece Meal

LDM 531

Love the positive energy of the staff and the Grilled Chicken Tostada was Excellent! Establishment is well organized, and food was delicious

Atmosphere: 5

Food: 5

Service: 5

Raquel Saez

Can't wait to come back on this store for treating so kind and helpful for their customers particularly for first time visit. Friendly staff and good quality of food, fast service too.

Dietary restrictions: great for health choice of food selection including the ingredients and the way the chicken was cooked and prepared.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 24 Piece Meal

Kimberly Perucho

I love Pollo loco the chicken are so delicious I love their mac and cheese and the beans and the mashed potatoes in an avocado and their chips are so delicious

Food: 5

edgardo martinez

Terrible service I order for 3 pieces .and she says no tengo pollo.??whit bad actitud.

Atmosphere: 1

Food: 1

Service: 2

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