Pretty good. Its always good really. They just always forget my side of queso. And I pay for it.
DAVID KARDASHIAN
Guacamole burrito without cabbage is my go to. Its definitely worth the $
Natalie Banda
I placed an order at this location ask cashier if my order was complete when he hand me the bag. I get home and notice that my order wasn’t complete I called the location I purchased from, a female answered and I told her Hi I order from your location and I they forgot to provide me with the complete order. She said (what) I repeated myself and she hung up I tried calling a few times and no answer. A simple come back or we will replace your order would have been fine. Customer service not great at all now I have to drive to the location to pick up food that I paid for because the person in charge of this location can’t answer the phone.
Lorene Mitchell
The food was overcooked too hard
Esteban Guerrero
They stop preparing chicken way ahead of close time. It's 40 min away, and they're not cooking it anymore.
Repeatdc 2325
Employees are nice and helpful, food was
Atmosphere: 4
Food: 3
Service: 5
Sergio Aguilar
The place is very dirty and smells very bad.
Atmosphere: 1
Food: 2
Service: 3
Lord Michael Rojas
Was treated very bad at this location and my coupon was thrown back in in my car. Very rude .
Atmosphere: 1
Food: 2
Anissa Hernandez
I needed to leave a review since i haven’t been to this el pollo loco in a couple months, and i must say it was a complete 180 from my last visit. I’m so glad i gave this location another chance. I stopped by to grab my dinner for my night shift crossing my fingers it’s gotten better, and I’m so happy to say I’ll be back! My tostada was perfect, the store seemed so much cleaner than it used to be, the person that was helping me happened to be the manager(i asked since i wanted to tell them what a better experience this has been) Daniel was so friendly and welcoming. Thank you so much for changing management, it really shows what a difference a single person can make!
What Poor Service , I was Standing almost 3 Minutes , and The Workers Passing by , Not Even one Said How can I Help you,
In Really you Guys Need To Change attitude , Be More Focus on People Needs ,
Pollo Loco Need Training for These Workers.
Thanks
Atmosphere: 1
Service: 1
Maribel Paniagua
New manager don’t know how to manage no sauces made and likes to blame his employees for not doing inventory on time !! Cooks are cougars !!!
Atmosphere: 1
Food: 1
Service: 1
Hal
lady at the drive thru is rude and deaf
edit: not only is the lady rude and deaf the manager is even worse. I asked for no avocado and he patronizingly said that's what guacamole is. ok? I didn't ask what guacamole was made out of I said I didn't want any. then he handed me someone else's receipt so now I can't even go back and ask for my money back BECAUSE I STILL GOT AVOCADO ON MY FOOD. I am allergic and can't eat any. I don't understand why someone who appears to be a manager would choose to ignore you like this. never coming here again.
Atmosphere: 1
Food: 1
Service: 1
Daniel Rodriguez
The staff was very helpful and the location was very clean
Atmosphere: 5
Food: 5
Service: 5
steven milota
Amazing food amazing staff amazing everything come to pollo loco every body
Pretty good. Its always good really. They just always forget my side of queso. And I pay for it.
Guacamole burrito without cabbage is my go to. Its definitely worth the $
I placed an order at this location ask cashier if my order was complete when he hand me the bag. I get home and notice that my order wasn’t complete I called the location I purchased from, a female answered and I told her Hi I order from your location and I they forgot to provide me with the complete order. She said (what) I repeated myself and she hung up I tried calling a few times and no answer. A simple come back or we will replace your order would have been fine. Customer service not great at all now I have to drive to the location to pick up food that I paid for because the person in charge of this location can’t answer the phone.
The food was overcooked too hard
They stop preparing chicken way ahead of close time. It's 40 min away, and they're not cooking it anymore.
Employees are nice and helpful, food was
Atmosphere: 4
Food: 3
Service: 5
The place is very dirty and smells very bad.
Atmosphere: 1
Food: 2
Service: 3
Was treated very bad at this location and my coupon was thrown back in in my car. Very rude .
Atmosphere: 1
Food: 2
I needed to leave a review since i haven’t been to this el pollo loco in a couple months, and i must say it was a complete 180 from my last visit. I’m so glad i gave this location another chance. I stopped by to grab my dinner for my night shift crossing my fingers it’s gotten better, and I’m so happy to say I’ll be back! My tostada was perfect, the store seemed so much cleaner than it used to be, the person that was helping me happened to be the manager(i asked since i wanted to tell them what a better experience this has been) Daniel was so friendly and welcoming. Thank you so much for changing management, it really shows what a difference a single person can make!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Another winner winner!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
What Poor Service , I was Standing almost 3 Minutes , and The Workers Passing by , Not Even one Said How can I Help you,
In Really you Guys Need To Change attitude , Be More Focus on People Needs ,
Pollo Loco Need Training for These Workers.
Thanks
Atmosphere: 1
Service: 1
New manager don’t know how to manage no sauces made and likes to blame his employees for not doing inventory on time !! Cooks are cougars !!!
Atmosphere: 1
Food: 1
Service: 1
lady at the drive thru is rude and deaf
edit: not only is the lady rude and deaf the manager is even worse. I asked for no avocado and he patronizingly said that's what guacamole is. ok? I didn't ask what guacamole was made out of I said I didn't want any. then he handed me someone else's receipt so now I can't even go back and ask for my money back BECAUSE I STILL GOT AVOCADO ON MY FOOD. I am allergic and can't eat any. I don't understand why someone who appears to be a manager would choose to ignore you like this. never coming here again.
Atmosphere: 1
Food: 1
Service: 1
The staff was very helpful and the location was very clean
Atmosphere: 5
Food: 5
Service: 5
Amazing food amazing staff amazing everything come to pollo loco every body
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grande Avocado Chicken Bowl
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