To be honest, I can’t say much about the rest of the staff, they were nice but also about what you’d typically expect from a fast food experience. But Marco? He completely changed my outlook.
From the moment I interacted with him, Marco was courteous, professional, and efficient, everything you hope for, but rarely get in a fast-food restaurant. Then I sat down with my meal… and I was shocked. The food was neatly prepared, delicious, and hot, it honestly made me forget I was even in a fast food restaurant for a moment. Major props to the cook! It was clear that whoever made the food didn’t just go through the motions, they put heart into it. So thank you for that.
What really stood out, though, was how Marco treated everyone. I overheard him help another guest who had a language barrier, and he showed them the same respect and professionalism he showed me. That kind of consistent kindness is rare, and it deserves recognition.
Marco is a great example of what good service should look like, not just for customers, but for fellow team members too. Jack in the Box is lucky to have him.
Thank you, Marco. You made a regular visit feel exceptional
Tony Holguin
Service amazing, all employees very friendly, Food make fresh and hot. Thank you!!!
Sheila Monterroso
My food is always correct and hot, Service always amazing. New manager always amazing service!!! Thank you!!!
MsGemini
Nasty, ice lettuce needs to change to romaine.
Kenny Moon
Great staff but manager appeared a little uptight as he has a few times
Ryan Howeth
Very pricy for a basic fast food burger joint. 30$ for 2 basic combos
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheeseburger
gabriel Ortiz
I love this place.. I could live off the Munchie meals I'm Jack's number one fan thank you Jack in the box
Atmosphere: 4
Food: 5
Service: 4
Feso Alo
Super nice lady… best jack ever had tacos smacking BURGER FIRE!!!!
Atmosphere: 5
Food: 5
Service: 5
Mario Rivera
Thank you for your good service and humanity
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Ubi Kronicles
I come here just for their tacos, very good as well as extremely high in cholesterol however.
Today at around 12:40pm on June 27, 2024 my family and I received horrible service from the cashier Sheila. We always come to this Jack In The Box because it’s the closest to our house. We never have had bad service at this place but once Sheila started being the main cashier, we have had so many issues. Prior to this experience, she would usually forget at least one item in our order, whether it be the two tacos or chicken strips or the chicken sandwich. Anyways, today we went through the drive thru and Sheila was giving us an okay experience. Very basic and when it came time to receive our order, my mom asks Sheila for an extra ranch because we only received two ranch for an order of 8 tacos, two sourdough jacks, 3piece chicken strips and a chicken sandwich. My mom kindly asks for another ranch and Sheila looks bothered by the question. Sheila then says, “I already gave you three.” My mom proceeds to show her that we only received two and then Sheila says that she said two. Sheila then tells us that we would need to pay so my mom asks to be charged for two more ranch but Sheila only charges us one. As she’s giving us the ONE ranch, it falls out of Sheila’s hand and she tries to give us the same one that just fell on the floor. My mom politely asks for a new one and Sheila ROLLS HER EYES at us. Then my mom says she ordered two ranch and Sheila once again rolls her eyes and charges us another one which is completely fine. Her attitude is what bothered us. There was only one other person behind us so it wasn’t like we were being a bother either. After this experience, we will be driving to the Jack In The Box on Woodman. I rather drive 10 minutes more than deal with Sheila the cashier.
Atmosphere: 1
Food: 3
Service: 1
Ismael Hernandez
Patty is my favorite. I'm newly homeless after becoming a burn victim. She always gives me water and makes sure my food is fresh. Her work ethic and inner beauty makes this restaurant feel like my grandmothers kitchen. She's lovely and I hope she knows that. Thank you so much Patty!!!
Atmosphere: 5
Food: 5
Service: 5
MrShoeguy
Prices are too high.
Altagracia M. Ramos
Can't use the bathroom unless u purchase a food. 2 buttermilk per person.
Parking: Limited parking and 30 min parking only
Atmosphere: 5
Food: 3
Service: 2
Maria Ramos
Can't use the bathroom unless u purchase a food. 2 buttermilk per person.
To be honest, I can’t say much about the rest of the staff, they were nice but also about what you’d typically expect from a fast food experience. But Marco? He completely changed my outlook.
From the moment I interacted with him, Marco was courteous, professional, and efficient, everything you hope for, but rarely get in a fast-food restaurant. Then I sat down with my meal… and I was shocked. The food was neatly prepared, delicious, and hot, it honestly made me forget I was even in a fast food restaurant for a moment. Major props to the cook! It was clear that whoever made the food didn’t just go through the motions, they put heart into it. So thank you for that.
What really stood out, though, was how Marco treated everyone. I overheard him help another guest who had a language barrier, and he showed them the same respect and professionalism he showed me. That kind of consistent kindness is rare, and it deserves recognition.
Marco is a great example of what good service should look like, not just for customers, but for fellow team members too. Jack in the Box is lucky to have him.
Thank you, Marco. You made a regular visit feel exceptional
Service amazing, all employees very friendly,
Food make fresh and hot.
Thank you!!!
My food is always correct and hot,
Service always amazing. New manager always amazing service!!!
Thank you!!!
Nasty, ice lettuce needs to change to romaine.
Great staff but manager appeared a little uptight as he has a few times
Very pricy for a basic fast food burger joint. 30$ for 2 basic combos
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheeseburger
I love this place.. I could live off the Munchie meals I'm Jack's number one fan thank you Jack in the box
Atmosphere: 4
Food: 5
Service: 4
Super nice lady… best jack ever had tacos smacking BURGER FIRE!!!!
Atmosphere: 5
Food: 5
Service: 5
Thank you for your good service and humanity
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I come here just for their tacos, very good as well as extremely high in cholesterol however.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Today at around 12:40pm on June 27, 2024 my family and I received horrible service from the cashier Sheila. We always come to this Jack In The Box because it’s the closest to our house. We never have had bad service at this place but once Sheila started being the main cashier, we have had so many issues. Prior to this experience, she would usually forget at least one item in our order, whether it be the two tacos or chicken strips or the chicken sandwich. Anyways, today we went through the drive thru and Sheila was giving us an okay experience. Very basic and when it came time to receive our order, my mom asks Sheila for an extra ranch because we only received two ranch for an order of 8 tacos, two sourdough jacks, 3piece chicken strips and a chicken sandwich. My mom kindly asks for another ranch and Sheila looks bothered by the question. Sheila then says, “I already gave you three.” My mom proceeds to show her that we only received two and then Sheila says that she said two. Sheila then tells us that we would need to pay so my mom asks to be charged for two more ranch but Sheila only charges us one. As she’s giving us the ONE ranch, it falls out of Sheila’s hand and she tries to give us the same one that just fell on the floor. My mom politely asks for a new one and Sheila ROLLS HER EYES at us. Then my mom says she ordered two ranch and Sheila once again rolls her eyes and charges us another one which is completely fine. Her attitude is what bothered us. There was only one other person behind us so it wasn’t like we were being a bother either. After this experience, we will be driving to the Jack In The Box on Woodman. I rather drive 10 minutes more than deal with Sheila the cashier.
Atmosphere: 1
Food: 3
Service: 1
Patty is my favorite. I'm newly homeless after becoming a burn victim. She always gives me water and makes sure my food is fresh. Her work ethic and inner beauty makes this restaurant feel like my grandmothers kitchen. She's lovely and I hope she knows that. Thank you so much Patty!!!
Atmosphere: 5
Food: 5
Service: 5
Prices are too high.
Can't use the bathroom unless u purchase a food. 2 buttermilk per person.
Parking: Limited parking and 30 min parking only
Atmosphere: 5
Food: 3
Service: 2
Can't use the bathroom unless u purchase a food. 2 buttermilk per person.
Parking: Limited parking and 30 min parking only
Atmosphere: 5
Food: 3
Service: 2
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