The manager on duty on July 29th at 1:16 PM has a tendency to forget food items. When reminded, she often denies any mistake and insists the order is complete. I had to show her that an item was missing. Please always double check food items, don’t trust them.
Atmosphere: 1
Food: 4
Service: 1
S
Yea.. just got nachos that looked like they where thrown across the room. Did they drop them? No idea. The guy threw them at me and shut the windows. He didnt give me my receipt but I asked and left them a servey. They look terrible.. I just won't go back here again. The lady in the drive tru was super nice but I've never been handed food that looked this bad.
Atmosphere: 1
Food: 1
Service: 1
Rob Roe
I had drive through. Pollo Loco has gotten my order correct almost every single time for 40 years. Probably the best fast food ever!
Food: 5
Service: 5
Jeremy Noriega
Tortilla soup really good
Atmosphere: 3
Food: 5
Service: 4
Estivaliz Luna
I don't understand why this place is always so busy. I ordered 2 shredded chicken hard tacos and the shell was so stale, the meat was so dry and it felt like it had been the 2nd or 3rd time they had fried them. So disappointed. I have gotten them at other locations and have not had this problem. My mom ordered a chicken tostada salad and there was hardly any chicken. Whatever chicken it did have was so hard. The tostada was also greasier than usual. We bought a total of 5 tostada salads and 3 tacos. Paid $75 for mediocre food and service.
Atmosphere: 2
Food: 2
Service: 2
Martin
The chicken is cooked perfectly and the service is fast. The manager is friendly and flexible to customers requests.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Natalia Dominguez
When I got there I was greeted and the employee was helpful answering questions as it was my first time at this chain. I ordered family meal with habanero salsa , The mac n cheese was pretty good, and the coleslaw . Definitely I’m come back again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Burrito, Avocado, Chicken Avocado, Churro, Half Chicken Meal, Classic Tostada Salad, Chips and Guacamole, Nachos, Chips, Chicken Avocado Burrito, 2 Piece Leg \u0026 Thigh Chicken Combo, Original Pollo Bowl, Small Chicken Tortilla Soup, BRC Kids Meal, Pinto Beans, Tortilla, Paquete Familiar, 3 Piece Leg \u0026 Thigh Combo with Avocado Side Salad, Stuffed Quesadilla \u0026 Taco Al Carbon
Restaurant is super dirty, floors are disgusting. stains everywhere. Restroom also dirty papers all over the floor meanwhile employees are on their cellphones..
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Burrito, Chicken Avocado
Herminia Sosa
The food was delicious and very good customer service, clean restaurant
Atmosphere: 5
Food: 5
Service: 5
Kim
My mom had ordered food from here and they gave us and uncooked stuffed steak it wasn’t hardened on the outside and it looked like it hadn’t been toasted or nothing it was cold when my brother had opened it he had to toast it up himself? they also gave him the wrong meat they gave him a chicken one rather then beef
Quick service and they takes EBT
Atmosphere: 4
Food: 4
Service: 4
The manager on duty on July 29th at 1:16 PM has a tendency to forget food items. When reminded, she often denies any mistake and insists the order is complete. I had to show her that an item was missing. Please always double check food items, don’t trust them.
Atmosphere: 1
Food: 4
Service: 1
Yea.. just got nachos that looked like they where thrown across the room. Did they drop them? No idea. The guy threw them at me and shut the windows. He didnt give me my receipt but I asked and left them a servey. They look terrible.. I just won't go back here again. The lady in the drive tru was super nice but I've never been handed food that looked this bad.
Atmosphere: 1
Food: 1
Service: 1
I had drive through. Pollo Loco has gotten my order correct almost every single time for 40 years. Probably the best fast food ever!
Food: 5
Service: 5
Tortilla soup really good
Atmosphere: 3
Food: 5
Service: 4
I don't understand why this place is always so busy. I ordered 2 shredded chicken hard tacos and the shell was so stale, the meat was so dry and it felt like it had been the 2nd or 3rd time they had fried them. So disappointed. I have gotten them at other locations and have not had this problem. My mom ordered a chicken tostada salad and there was hardly any chicken. Whatever chicken it did have was so hard. The tostada was also greasier than usual. We bought a total of 5 tostada salads and 3 tacos. Paid $75 for mediocre food and service.
Atmosphere: 2
Food: 2
Service: 2
The chicken is cooked perfectly and the service is fast. The manager is friendly and flexible to customers requests.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
When I got there I was greeted and the employee was helpful answering questions as it was my first time at this chain. I ordered family meal with habanero salsa , The mac n cheese was pretty good, and the coleslaw . Definitely I’m come back again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Burrito, Avocado, Chicken Avocado, Churro, Half Chicken Meal, Classic Tostada Salad, Chips and Guacamole, Nachos, Chips, Chicken Avocado Burrito, 2 Piece Leg \u0026 Thigh Chicken Combo, Original Pollo Bowl, Small Chicken Tortilla Soup, BRC Kids Meal, Pinto Beans, Tortilla, Paquete Familiar, 3 Piece Leg \u0026 Thigh Combo with Avocado Side Salad, Stuffed Quesadilla \u0026 Taco Al Carbon
Good food
Atmosphere: 5
Food: 5
Service: 5
Love this place
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Chicken Avocado, Grilled Chicken
I love the chicken!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Restaurant is super dirty, floors are disgusting. stains everywhere. Restroom also dirty papers all over the floor meanwhile employees are on their cellphones..
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Burrito, Chicken Avocado
The food was delicious and very good customer service, clean restaurant
Atmosphere: 5
Food: 5
Service: 5
My mom had ordered food from here and they gave us and uncooked stuffed steak it wasn’t hardened on the outside and it looked like it hadn’t been toasted or nothing it was cold when my brother had opened it he had to toast it up himself? they also gave him the wrong meat they gave him a chicken one rather then beef
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Classic Tostada Salad
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