My wife stopped by this El Pollo Loco tonight to pick me up something to eat since she was nearby. I asked for the original pollo bowl with no beans or onion. I also asked if they could add extra salsa in the bowl instead.
When my wife went, she said there was no one in the drive thru so she used that to placed the order. They made the bowl exactly how I wanted it. The only issue I had with the bowl was that they didn't give a good portion of chicken. For the price of the bowl, it's really reasonable. How they make it will be determine by the person making the order.
I tried the green sauce for the first time with my bowl and I thought it helped give it an extra spicy kick. I enjoyed my bowl, the rice wasn't overcook and there was enough salsa. Just not getting a lot of chicken was the only problem.
Atmosphere: 4
Food: 4
Service: 4
Jonathan Martinez
I've been coming to this location for many years. The worker did take my coupon she said the register is not taking it.
Service: 1
ALEX GARCIA
Long wait time and my double chicken bowl was not double chicken. I asked for no rice, extra beans the gave extra bean caldo,That was not a good experience. Also the cilantro indy bowl and on the side was already old looking brown. I asked for cilantro dressing for my bowl and was told 90 cents, the he said it's OK but the cilantro dressing was also brownish not fresh at all. I will never ever be back to this pollo loco location also I let the drive thru girl know on intercom I have a app deal and said the scanner is not working. This was another strike for this place. They probably need better management and more polite employees. I DO NOT RECOMMEND THIS POLLO LOCO LOCATION. THANK FOR READING
Atmosphere: 1
Food: 1
Service: 1
Gloria
Bad customer service. They're super slow and they only take one customer at a time in the drive through so there's always long lines
Food: 4
Service: 1
Ben
Hands down the absolute worst El Pollo Loco in the entire valley. The management is terrible, the place is never clean, and the workers don't care in the slightest. Their work ethic is even worse; They sold me a guacamole burrito only to then give me a burrito with no guac I went back to ask about it, they said they'd make me a new one. I get the second one and still no guac, just (LITERALLY) a fingernail's worth of avocado at the end. I ask about it the second time and only then did they tell me that they've been out of guac. They even refused to give me a refund or, at the very least, more avocado on the burrito. I honestly hate that this is the closest location to my work. This location is abysmal and an utter embarrassment to the franchise.
Atmosphere: 1
Food: 1
Service: 1
Iggy A.
This location needs to be retrained. Legit the only location that ignores me when I walk up to pick up counter. Had me wait 10 mins ignoring me then finally someone asked what order number only to of course see my order is sitting on the side since I came in. Do better or don't be under customer service. I'm going to start driving out of my way to any other location in the valley. It's the training doesn't matter how many faces change the attitude and culture stays the same.
Atmosphere: 1
Food: 2
Service: 1
Jaime NYC
Quick service and they takes EBT
Atmosphere: 4
Food: 4
Service: 4
Adathanael M
The manager on duty on July 29th at 1:16 PM has a tendency to forget food items. When reminded, she often denies any mistake and insists the order is complete. I had to show her that an item was missing. Please always double check food items, don’t trust them.
Atmosphere: 1
Food: 4
Service: 1
S
Yea.. just got nachos that looked like they where thrown across the room. Did they drop them? No idea. The guy threw them at me and shut the windows. He didnt give me my receipt but I asked and left them a servey. They look terrible.. I just won't go back here again. The lady in the drive tru was super nice but I've never been handed food that looked this bad.
Atmosphere: 1
Food: 1
Service: 1
Rob Roe
I had drive through. Pollo Loco has gotten my order correct almost every single time for 40 years. Probably the best fast food ever!
I don't understand why this place is always so busy. I ordered 2 shredded chicken hard tacos and the shell was so stale, the meat was so dry and it felt like it had been the 2nd or 3rd time they had fried them. So disappointed. I have gotten them at other locations and have not had this problem. My mom ordered a chicken tostada salad and there was hardly any chicken. Whatever chicken it did have was so hard. The tostada was also greasier than usual. We bought a total of 5 tostada salads and 3 tacos. Paid $75 for mediocre food and service.
Atmosphere: 2
Food: 2
Service: 2
Martin
The chicken is cooked perfectly and the service is fast. The manager is friendly and flexible to customers requests.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Natalia Dominguez
When I got there I was greeted and the employee was helpful answering questions as it was my first time at this chain. I ordered family meal with habanero salsa , The mac n cheese was pretty good, and the coleslaw . Definitely I’m come back again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Burrito, Avocado, Chicken Avocado, Churro, Half Chicken Meal, Classic Tostada Salad, Chips and Guacamole, Nachos, Chips, Chicken Avocado Burrito, 2 Piece Leg \u0026 Thigh Chicken Combo, Original Pollo Bowl, Small Chicken Tortilla Soup, BRC Kids Meal, Pinto Beans, Tortilla, Paquete Familiar, 3 Piece Leg \u0026 Thigh Combo with Avocado Side Salad, Stuffed Quesadilla \u0026 Taco Al Carbon
My wife stopped by this El Pollo Loco tonight to pick me up something to eat since she was nearby. I asked for the original pollo bowl with no beans or onion. I also asked if they could add extra salsa in the bowl instead.
When my wife went, she said there was no one in the drive thru so she used that to placed the order. They made the bowl exactly how I wanted it. The only issue I had with the bowl was that they didn't give a good portion of chicken. For the price of the bowl, it's really reasonable. How they make it will be determine by the person making the order.
I tried the green sauce for the first time with my bowl and I thought it helped give it an extra spicy kick. I enjoyed my bowl, the rice wasn't overcook and there was enough salsa. Just not getting a lot of chicken was the only problem.
Atmosphere: 4
Food: 4
Service: 4
I've been coming to this location for many years. The worker did take my coupon she said the register is not taking it.
Service: 1
Long wait time and my double chicken bowl was not double chicken. I asked for no rice, extra beans the gave extra bean caldo,That was not a good experience. Also the cilantro indy bowl and on the side was already old looking brown. I asked for cilantro dressing for my bowl and was told 90 cents, the he said it's OK but the cilantro dressing was also brownish not fresh at all. I will never ever be back to this pollo loco location also I let the drive thru girl know on intercom I have a app deal and said the scanner is not working. This was another strike for this place. They probably need better management and more polite employees. I DO NOT RECOMMEND THIS POLLO LOCO LOCATION. THANK FOR READING
Atmosphere: 1
Food: 1
Service: 1
Bad customer service. They're super slow and they only take one customer at a time in the drive through so there's always long lines
Food: 4
Service: 1
Hands down the absolute worst El Pollo Loco in the entire valley. The management is terrible, the place is never clean, and the workers don't care in the slightest. Their work ethic is even worse; They sold me a guacamole burrito only to then give me a burrito with no guac I went back to ask about it, they said they'd make me a new one. I get the second one and still no guac, just (LITERALLY) a fingernail's worth of avocado at the end. I ask about it the second time and only then did they tell me that they've been out of guac. They even refused to give me a refund or, at the very least, more avocado on the burrito. I honestly hate that this is the closest location to my work. This location is abysmal and an utter embarrassment to the franchise.
Atmosphere: 1
Food: 1
Service: 1
This location needs to be retrained. Legit the only location that ignores me when I walk up to pick up counter. Had me wait 10 mins ignoring me then finally someone asked what order number only to of course see my order is sitting on the side since I came in. Do better or don't be under customer service. I'm going to start driving out of my way to any other location in the valley. It's the training doesn't matter how many faces change the attitude and culture stays the same.
Atmosphere: 1
Food: 2
Service: 1
Quick service and they takes EBT
Atmosphere: 4
Food: 4
Service: 4
The manager on duty on July 29th at 1:16 PM has a tendency to forget food items. When reminded, she often denies any mistake and insists the order is complete. I had to show her that an item was missing. Please always double check food items, don’t trust them.
Atmosphere: 1
Food: 4
Service: 1
Yea.. just got nachos that looked like they where thrown across the room. Did they drop them? No idea. The guy threw them at me and shut the windows. He didnt give me my receipt but I asked and left them a servey. They look terrible.. I just won't go back here again. The lady in the drive tru was super nice but I've never been handed food that looked this bad.
Atmosphere: 1
Food: 1
Service: 1
I had drive through. Pollo Loco has gotten my order correct almost every single time for 40 years. Probably the best fast food ever!
Food: 5
Service: 5
Restaurantji Recommends
Tortilla soup really good
Atmosphere: 3
Food: 5
Service: 4
I don't understand why this place is always so busy. I ordered 2 shredded chicken hard tacos and the shell was so stale, the meat was so dry and it felt like it had been the 2nd or 3rd time they had fried them. So disappointed. I have gotten them at other locations and have not had this problem. My mom ordered a chicken tostada salad and there was hardly any chicken. Whatever chicken it did have was so hard. The tostada was also greasier than usual. We bought a total of 5 tostada salads and 3 tacos. Paid $75 for mediocre food and service.
Atmosphere: 2
Food: 2
Service: 2
The chicken is cooked perfectly and the service is fast. The manager is friendly and flexible to customers requests.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
When I got there I was greeted and the employee was helpful answering questions as it was my first time at this chain. I ordered family meal with habanero salsa , The mac n cheese was pretty good, and the coleslaw . Definitely I’m come back again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Burrito, Avocado, Chicken Avocado, Churro, Half Chicken Meal, Classic Tostada Salad, Chips and Guacamole, Nachos, Chips, Chicken Avocado Burrito, 2 Piece Leg \u0026 Thigh Chicken Combo, Original Pollo Bowl, Small Chicken Tortilla Soup, BRC Kids Meal, Pinto Beans, Tortilla, Paquete Familiar, 3 Piece Leg \u0026 Thigh Combo with Avocado Side Salad, Stuffed Quesadilla \u0026 Taco Al Carbon
Good food
Atmosphere: 5
Food: 5
Service: 5
Loading...