Customer service is awful. Yesterday 4th of July I went over there to get a cake and the girl employees were arguing about who was gonna get sent home bc it was a holiday I figure. However, the girl at the front left me talking alone. She was more interested in who was going home rather than assisting me. It was awful, one of them was called Jenni, and the other one I don't remember. The cake was great as usual, though.
Dulce Villanueva
I had a fantastic experience at The Family Bakery! The staff were incredibly friendly and welcoming from the moment I walked in. I had my heart set on a particular cake, but unfortunately, they had just sold the last one. I was a bit disappointed — until they offered to make a fresh one for me on the spot!
To my surprise, they had it ready in just 15 minutes, and it was absolutely delicious — moist, flavorful, and beautifully decorated. You don't see that kind of service every day. It really made my visit special, and I’ll definitely be coming back. Highly recommend this place if you’re looking for top-notch baked goods and even better customer service!
Yesenia Velez
The cake left our guest in awe. Absolutely perfect. Moist and delicious the cake exceeded our expectations. I have been a customer for more than 10years. Worth every penny.
Cindy Avila
Best cakes ever
Debbie Cortez
the best cakes in the valley
Atmosphere: 5
Food: 5
Service: 5
Jessica Castillo-White
Definitely a great experience! Cake was beautiful and delicious! Everyone loved it! Friendly staff! They were so helpful !
Janniileygssih Yeun
I’ve been coming here for years to get my son’s birthday cakes. this year was so disappointing. The cake was horrible I paid $384 for deformed minions and just an overall ugly cake. The worst part is the cashier and the staff thought it was funny. Not to mention they messed up the number they had a five when I specifically had said it was a 7 . They gave me a deformed tiny number 7. NEVER COMING BACK TO THIS PLACE AGAIN.
Espe Island
? memorable, the service is excellent, very friendly staff. I ordered a cake for my daughter and it exceeded my expectations, it is delicious ? thank you for making my daughter's wish come true in her life.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cakes
Daniel Chalian
I've bought 3 or 4 cakes already from this place, I never had any issues with them. I've always ordered in advance to have it ready by a specific time and they're always ready, the customer service is fast and they have a very big selection of pastries.
I was reading some of the 1-star reviews and couldn't stop laughing at how ridiculous they sound. I did call one day to get a custom cake and was told it would take a week, so I replaced with something else that was quicker, but now I know for next time.
Thanks!
Atmosphere: 5
Food: 5
Service: 5
Litzy Chavez
I ordered a red velvet cake for delivery through an app since I couldn't pick it up. Simply called and they sold me the candles and were able to write a message on the cake. Was able to zelle over the phone. Everything was perfect, easy and most of all delicious!!! Our favorite cake for anytime
Recommended dishes: Tres Leches Cake with Strawberries Filled
Mercedes Cruz
Nobody in the family liked the cake that I ordered for yesterday because it was tres leches and very dry, nothing like one that we bought to try it and it came filled with fruit and the strawberry felt fermented, what a disappointment and the person. who treated us in a very bad way, I do not recommend it
Service: 1
María José Pizarro
Hands down the best bakery! Tiene un ambiente es muy calido, familiar y profesional. El servicio que ofrecen a sus clientes es de calidad tanto como sus postres. Juan ha sido un angel y se ha asegurado de que tengamos los cakes listos a tiempo para nuestros eventos. :D 100% recomendado!!
Super fast service, very kind, reasonable prices, and very professional service.
Atmosphere: 5
Food: 5
Service: 5
Dorian C
The best cake and cookies ever! Most beautiful made cakes and also personalized cookies. My whole family was so happy to celebrate my nieces baptism with such great tasting cake. Most definitely purchasing more cakes from this place.
Parking: It’s in a small Plaza and it’s next to a yummy Kabob place too. The parking is mostly the bakery’s.
Kid-friendliness: They are very welcoming have lots of flavors that kids will love.
Wheelchair accessibility: Easy parking and easy entrance for wheelchair users.
Customer service is awful. Yesterday 4th of July I went over there to get a cake and the girl employees were arguing about who was gonna get sent home bc it was a holiday I figure. However, the girl at the front left me talking alone. She was more interested in who was going home rather than assisting me. It was awful, one of them was called Jenni, and the other one I don't remember. The cake was great as usual, though.
I had a fantastic experience at The Family Bakery! The staff were incredibly friendly and welcoming from the moment I walked in. I had my heart set on a particular cake, but unfortunately, they had just sold the last one. I was a bit disappointed — until they offered to make a fresh one for me on the spot!
To my surprise, they had it ready in just 15 minutes, and it was absolutely delicious — moist, flavorful, and beautifully decorated. You don't see that kind of service every day. It really made my visit special, and I’ll definitely be coming back. Highly recommend this place if you’re looking for top-notch baked goods and even better customer service!
The cake left our guest in awe. Absolutely perfect. Moist and delicious the cake exceeded our expectations. I have been a customer for more than 10years. Worth every penny.
Best cakes ever
the best cakes in the valley
Atmosphere: 5
Food: 5
Service: 5
Definitely a great experience! Cake was beautiful and delicious! Everyone loved it! Friendly staff! They were so helpful !
I’ve been coming here for years to get my son’s birthday cakes. this year was so disappointing. The cake was horrible I paid $384 for deformed minions and just an overall ugly cake. The worst part is the cashier and the staff thought it was funny. Not to mention they messed up the number they had a five when I specifically had said it was a 7 . They gave me a deformed tiny number 7. NEVER COMING BACK TO THIS PLACE AGAIN.
? memorable, the service is excellent, very friendly staff. I ordered a cake for my daughter and it exceeded my expectations, it is delicious ? thank you for making my daughter's wish come true in her life.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cakes
I've bought 3 or 4 cakes already from this place, I never had any issues with them. I've always ordered in advance to have it ready by a specific time and they're always ready, the customer service is fast and they have a very big selection of pastries.
I was reading some of the 1-star reviews and couldn't stop laughing at how ridiculous they sound. I did call one day to get a custom cake and was told it would take a week, so I replaced with something else that was quicker, but now I know for next time.
Thanks!
Atmosphere: 5
Food: 5
Service: 5
I ordered a red velvet cake for delivery through an app since I couldn't pick it up. Simply called and they sold me the candles and were able to write a message on the cake. Was able to zelle over the phone. Everything was perfect, easy and most of all delicious!!! Our favorite cake for anytime
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Yay very skibidi
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake with Strawberries Filled
Nobody in the family liked the cake that I ordered for yesterday because it was tres leches and very dry, nothing like one that we bought to try it and it came filled with fruit and the strawberry felt fermented, what a disappointment and the person. who treated us in a very bad way, I do not recommend it
Service: 1
Hands down the best bakery! Tiene un ambiente es muy calido, familiar y profesional. El servicio que ofrecen a sus clientes es de calidad tanto como sus postres. Juan ha sido un angel y se ha asegurado de que tengamos los cakes listos a tiempo para nuestros eventos. :D 100% recomendado!!
Vegetarian options: idk
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake Pops, Wedding Cake, Cupcake, Birthday Cakes, Edible Image
Super fast service, very kind, reasonable prices, and very professional service.
Atmosphere: 5
Food: 5
Service: 5
The best cake and cookies ever! Most beautiful made cakes and also personalized cookies. My whole family was so happy to celebrate my nieces baptism with such great tasting cake. Most definitely purchasing more cakes from this place.
Parking: It’s in a small Plaza and it’s next to a yummy Kabob place too. The parking is mostly the bakery’s.
Kid-friendliness: They are very welcoming have lots of flavors that kids will love.
Wheelchair accessibility: Easy parking and easy entrance for wheelchair users.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cakes, Cookies
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