Everyone makes mistakes, i understand that, but if you make a mistake 2x on the same order and not even appologize and on top of that smirk at the customer, that's really beyond bad customer service. I ordered on-line and when I picked up my order and my kids started eating, I realized, it was missing a topping. There is only 2 toppings and they missed 1. When I called to have it replaced, I also mentioned that there was no cheese in the middle and that if they could spread the cheese evenly. The lady manager the phone argued that the cheese was evenly spread without even looking at it (on the phone). When I went to pick the corrected order, I checked it before leaving the store and it was wrong again. They put the missing topping but only on half the pizza. I double.checked my order and it was put in correctly. Again, no apologies whatsoever. I didn't have time to wait for the 3rd pizza so I asked for a refund instead. Because I ordered 2 other side items, the lady said she would have to refund the entire order and I would have to repay for the other side item I purchased. I didn't bring my wallet since I wasn't expecting to pay again so I decided to take the wrong pizza anyways and call it a day but then they started smirking so I 2as beyond disrespected. Fortunately, my son had his wallet, i went back in to get a refund. Again.. no apologies. That was all I wanted was an apology for making order wrong 2x.
Service: 1
Umbra Veil
I ordered online for pizza here. The expected time for pickup was 3:02-3:07. I checked in with the workers there and they gave me an estimated additional wait time for 5 minutes. Place seemed not so busy at the moment and I waited. I ended up waiting a whole 24 minutes inside the shop as more people came in and the area was terribly hot. Had to ask again and they found my order at the bottom of the heating oven. The ridiculous wait and disorganization warrants my 1 star review. Hope everyone else has a better experience!
Atmosphere: 1
Food: 4
Service: 1
Raphael Ramirez
Good pizza ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
Beach Box Breaks
Always fast service at this location
Food: 5
Service: 5
Juan Meza
I ordered online at 8pm and it said my pizza was in the oven at 8:15 pm. I arrived at 8:40 and it still showed on the app that the pizza was still in the oven. After waiting patiently for 15 minutes, the young lady finally asked if I had been helped and I said no that I had placed an online order. She went back and brought me a cold pizza that was probably just sitting there for a good while. I know the young kids are trying but this has been the 3rd out of 5 times this has happened. I love the pizza when it’s freshly made hence why I come back. Hoping upper management sees this and trains the young staff to have systems in place such as communication amongst their own staff.
Atmosphere: 1
Food: 1
Service: 1
Mello Moncrease
I spent $70 on 2 pizzas. And sides when I receive my food. It was completely burnt did not realize until I got home. I called up asked him to fix the issue once I receive the pizzas. They were completely drenched in oil.I will never go back. To this location.Absolutely discussing
Atmosphere: 1
Service: 1
Jeffrey Moreno
Foods always pretty good, but everytime I do a mobile order they forget the crazy sauce with the crazy bread and when I ask for it they get attitude like it comes out of their pocket.. I just want my sauce that I paid for.. (Karen rant over)
Atmosphere: 1
Food: 5
Service: 1
Danielle Champagne
It's feels so empty/lonely. The employees are all in the back making to go orders. But employees are still attentive to customers when they arrive.
Atmosphere: 2
Food: 5
Service: 5
Danielle C (AgnosticMink1)
It's feels so empty/lonely. The employees are all in the back making to go orders. But employees are still attentive to customers when they arrive.
Atmosphere: 2
Food: 5
Service: 5
Ez Galvan
Classic Pepperoni is usually ready to go. Short wait times and a fantastic pinball quarter machine. Many staff members get to work during slow or busy days.
Parking: Large open lot for all stores on shopping center property. No shortage of parking under any circumstances.
very sad went to order cheesy bread asked if can put in pepperoni the worker said they are not capable of knowledge to add when they add the cheese. i was like so are they premade I thought they was handmade worker said they are handmade but add pepperoni is to difficult. sad something so easy is so hard to do.
Classic Greaserstyle
very sad went to order cheesy bread asked if can put in pepperoni the worker said they are not capable of knowledge to add when they add the cheese. i was like so are they premade I thought they was handmade worker said they are handmade but add pepperoni is to difficult. sad something so easy is so hard to do.
Stephen Perez
I like little Caesars. Win they first opened here deep dish pizza is great so was the price.
Atmosphere: 5
Food: 5
Service: 5
carlos rios
Like the atmosphere nice staff good food
Atmosphere: 5
Food: 5
Service: 5
Ezequiel Galvan
Classic Pepperoni is usually ready to go.Short wait times and a fantastic pinball quarter machine.Many staff members get to work during slow or busy days.
Parking: Large open lot for all stores on shopping center property. No shortage of parking under any circumstances.
Everyone makes mistakes, i understand that, but if you make a mistake 2x on the same order and not even appologize and on top of that smirk at the customer, that's really beyond bad customer service. I ordered on-line and when I picked up my order and my kids started eating, I realized, it was missing a topping. There is only 2 toppings and they missed 1. When I called to have it replaced, I also mentioned that there was no cheese in the middle and that if they could spread the cheese evenly. The lady manager the phone argued that the cheese was evenly spread without even looking at it (on the phone). When I went to pick the corrected order, I checked it before leaving the store and it was wrong again. They put the missing topping but only on half the pizza. I double.checked my order and it was put in correctly. Again, no apologies whatsoever. I didn't have time to wait for the 3rd pizza so I asked for a refund instead. Because I ordered 2 other side items, the lady said she would have to refund the entire order and I would have to repay for the other side item I purchased. I didn't bring my wallet since I wasn't expecting to pay again so I decided to take the wrong pizza anyways and call it a day but then they started smirking so I 2as beyond disrespected. Fortunately, my son had his wallet, i went back in to get a refund. Again.. no apologies. That was all I wanted was an apology for making order wrong 2x.
Service: 1
I ordered online for pizza here. The expected time for pickup was 3:02-3:07. I checked in with the workers there and they gave me an estimated additional wait time for 5 minutes. Place seemed not so busy at the moment and I waited. I ended up waiting a whole 24 minutes inside the shop as more people came in and the area was terribly hot. Had to ask again and they found my order at the bottom of the heating oven. The ridiculous wait and disorganization warrants my 1 star review. Hope everyone else has a better experience!
Atmosphere: 1
Food: 4
Service: 1
Good pizza ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
Always fast service at this location
Food: 5
Service: 5
I ordered online at 8pm and it said my pizza was in the oven at 8:15 pm. I arrived at 8:40 and it still showed on the app that the pizza was still in the oven. After waiting patiently for 15 minutes, the young lady finally asked if I had been helped and I said no that I had placed an online order. She went back and brought me a cold pizza that was probably just sitting there for a good while. I know the young kids are trying but this has been the 3rd out of 5 times this has happened. I love the pizza when it’s freshly made hence why I come back. Hoping upper management sees this and trains the young staff to have systems in place such as communication amongst their own staff.
Atmosphere: 1
Food: 1
Service: 1
I spent $70 on 2 pizzas. And sides when I receive my food. It was completely burnt did not realize until I got home. I called up asked him to fix the issue once I receive the pizzas. They were completely drenched in oil.I will never go back. To this location.Absolutely discussing
Atmosphere: 1
Service: 1
Foods always pretty good, but everytime I do a mobile order they forget the crazy sauce with the crazy bread and when I ask for it they get attitude like it comes out of their pocket.. I just want my sauce that I paid for.. (Karen rant over)
Atmosphere: 1
Food: 5
Service: 1
It's feels so empty/lonely. The employees are all in the back making to go orders. But employees are still attentive to customers when they arrive.
Atmosphere: 2
Food: 5
Service: 5
It's feels so empty/lonely. The employees are all in the back making to go orders. But employees are still attentive to customers when they arrive.
Atmosphere: 2
Food: 5
Service: 5
Classic Pepperoni is usually ready to go.
Short wait times and a fantastic pinball quarter machine.
Many staff members get to work during slow or busy days.
Parking: Large open lot for all stores on shopping center property. No shortage of parking under any circumstances.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
very sad went to order cheesy bread asked if can put in pepperoni the worker said they are not capable of knowledge to add when they add the cheese. i was like so are they premade I thought they was handmade worker said they are handmade but add pepperoni is to difficult. sad something so easy is so hard to do.
very sad went to order cheesy bread asked if can put in pepperoni the worker said they are not capable of knowledge to add when they add the cheese. i was like so are they premade I thought they was handmade worker said they are handmade but add pepperoni is to difficult. sad something so easy is so hard to do.
I like little Caesars. Win they first opened here deep dish pizza is great so was the price.
Atmosphere: 5
Food: 5
Service: 5
Like the atmosphere nice staff good food
Atmosphere: 5
Food: 5
Service: 5
Classic Pepperoni is usually ready to go.Short wait times and a fantastic pinball quarter machine.Many staff members get to work during slow or busy days.
Parking: Large open lot for all stores on shopping center property. No shortage of parking under any circumstances.
Atmosphere: 5
Food: 5
Service: 5
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