AI couldn’t take our order, was in line for over 20 minutes before my order way taken by a crew member, various items sold out
Atmosphere: 2
Food: 3
Service: 2
Jason B
Pulled up at 7:45pm. Wanted to walk inside and not feel rushed at the drive through, but the lobby was locked up tight. The sign says the lobby was supposed to be open until 9pm. Lazy workers dont want to do their job I guess. Thanks for reminding me why we haven't been to a burger king in almost 2 years! 👍🏻
Atmosphere: 1
Food: 3
Service: 1
Carlos Flores
They put 2 kids that look like they are moving in slow motion.
Atmosphere: 1
Service: 1
Danielle Dawn
The assistant manager PILAR was EXTREMELY RUDE. She didn’t greet me at allshe simply walked up to the window and barked out my total, $25.61. When she handed me my shake, all of the chocolate syrup was sitting untouched at the bottom. I asked her, “Do you all not mix the shakes?” She insisted that they did mix them, so I showed her the shake to make it clear the syrup hadn’t been mixed at all. Her response? A snappy, “Fine, I’ll mix it again,” dripping with attitude.
I asked her why she was being so rude, and instead of acknowledging it, she denied everything even though it was obvious to anyone with eyes and ears. At that point I told her never mind. When she handed me the rest of my food, I asked for her name. She responded that I “didn’t need to know her name” and then slammed the window in my face.
I was so shocked that I stayed at the window and began recording, because I genuinely could not believe how unprofessional and hostile she was. Then her manager came over and asked me what the problem was as if I was the one who caused the issue. I explained what happened, and she was completely dismissive. She even told me that any complaint would “come back to her anyway since they’re a franchise,” as if that somehow excuses treating customers with disrespect.
Apparently, because they’re a franchise, they think they can speak to people however they want and treat paying customers like an inconvenience. This meal wasn’t even for me it was for my disabled father, whom I visit from another city, and I try to bring him a small treat once a week. This is what he requested, and instead I had to deal with this ridiculous, unprofessional behavior.
I will NEVER return to this Burger King, or any Burger King, ever again.
Atmosphere: 1
Food: 1
Service: 1
Kristy Randolph
I want to say thank you to Raymond and the other sweet woman working the drive through today! They both had excellent customer service and a little kindness and good work does a long way! I appreciate it!
Food: 5
Service: 5
Cesar macias
Blah blah blah!!! Happy Halloween kool nuggets
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Whopper with Side Salad
Christopher “VeRn” Varney
The dining room was dirty, tables uncleaned and an over all rundown appearance.
Atmosphere: 1
Food: 3
Service: 3
Jimmy Aldana
Menu is great, but what makes it great is the employees service!
Atmosphere: 5
Food: 5
Service: 5
Adam Duarte
I dont know if the owners of this burger king are jerks to there employees but they always seem to be in a bad mood. Everytime I have gone there the customer service sucks. They are never happy help you. It always seems like you are bothering them when they do help you. Like I said don't know if the owners just treat them bad or not, but the employees are not happy to work there. Starting with the managers.. I only go there because I like my whopper but If there would be another be closer to me I would never go to this one.
Atmosphere: 1
Food: 4
Service: 1
visualizefate73
Had trouble with app and Daniel was kind and patient in helping me resolve it! Geeat customer service!
Had been a long time since eating at BK it was ok.
Atmosphere: 4
Food: 3
Service: 5
Victoria Cañas
(Drive thru) Was greeted by a robot to order not a problem that’s fine. Placed my order and went to pay, Waited for atleast a minute while the either male or female worker with the bonnet was showing something on their phone to the larger older lady Pilar. Pilar was also touching the screen on this phone. She looked like manager after I received my food I asked Pilar if it’s normal for them to be on their phones. She gets extremely hostile and throws her hands up angrily and taps her false nails at me. Screaming “Did you see me on my phone? Did you see me on my phone? But did you see me on my phone?” I explained to her that this location has been shut down by the health department before due to what I believe was cockroaches. I did informed her (since she was unaware and the manager, both concerning) that being on a personal phone while serving food is a major health violation. Also the extreme aggression that Pilar had was unacceptable she needs to be spoke to. I expect more from an older woman managing a place. You get paid at least $20 an hour you can follow health code procedures and not threaten customers with violent motions when asked a question Pilar.
Sely Seliin
Truly loved my experience today at this Burger King, went in for quick sandwiches and came out dying of laughter thanks to Jacky and Peter who made my night. If I was their boss I would be thinking about giving them a raise, they have such charismatic personality. Truly enjoyed my experience, Thank you so much guys 🤍
AI couldn’t take our order, was in line for over 20 minutes before my order way taken by a crew member, various items sold out
Atmosphere: 2
Food: 3
Service: 2
Pulled up at 7:45pm. Wanted to walk inside and not feel rushed at the drive through, but the lobby was locked up tight. The sign says the lobby was supposed to be open until 9pm. Lazy workers dont want to do their job I guess. Thanks for reminding me why we haven't been to a burger king in almost 2 years! 👍🏻
Atmosphere: 1
Food: 3
Service: 1
They put 2 kids that look like they are moving in slow motion.
Atmosphere: 1
Service: 1
The assistant manager PILAR was EXTREMELY RUDE. She didn’t greet me at allshe simply walked up to the window and barked out my total, $25.61. When she handed me my shake, all of the chocolate syrup was sitting untouched at the bottom. I asked her, “Do you all not mix the shakes?” She insisted that they did mix them, so I showed her the shake to make it clear the syrup hadn’t been mixed at all. Her response? A snappy, “Fine, I’ll mix it again,” dripping with attitude.
I asked her why she was being so rude, and instead of acknowledging it, she denied everything even though it was obvious to anyone with eyes and ears. At that point I told her never mind. When she handed me the rest of my food, I asked for her name. She responded that I “didn’t need to know her name” and then slammed the window in my face.
I was so shocked that I stayed at the window and began recording, because I genuinely could not believe how unprofessional and hostile she was. Then her manager came over and asked me what the problem was as if I was the one who caused the issue. I explained what happened, and she was completely dismissive. She even told me that any complaint would “come back to her anyway since they’re a franchise,” as if that somehow excuses treating customers with disrespect.
Apparently, because they’re a franchise, they think they can speak to people however they want and treat paying customers like an inconvenience. This meal wasn’t even for me it was for my disabled father, whom I visit from another city, and I try to bring him a small treat once a week. This is what he requested, and instead I had to deal with this ridiculous, unprofessional behavior.
I will NEVER return to this Burger King, or any Burger King, ever again.
Atmosphere: 1
Food: 1
Service: 1
I want to say thank you to Raymond and the other sweet woman working the drive through today! They both had excellent customer service and a little kindness and good work does a long way! I appreciate it!
Food: 5
Service: 5
Blah blah blah!!! Happy Halloween kool nuggets
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Whopper with Side Salad
The dining room was dirty, tables uncleaned and an over all rundown appearance.
Atmosphere: 1
Food: 3
Service: 3
Menu is great, but what makes it great is the employees service!
Atmosphere: 5
Food: 5
Service: 5
I dont know if the owners of this burger king are jerks to there employees but they always seem to be in a bad mood. Everytime I have gone there the customer service sucks. They are never happy help you. It always seems like you are bothering them when they do help you. Like I said don't know if the owners just treat them bad or not, but the employees are not happy to work there. Starting with the managers.. I only go there because I like my whopper but If there would be another be closer to me I would never go to this one.
Atmosphere: 1
Food: 4
Service: 1
Had trouble with app and Daniel was kind and patient in helping me resolve it! Geeat customer service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
What i expect in fast food good job guys
Atmosphere: 5
Food: 5
Service: 5
AI took my order. It was strange lol
Atmosphere: 4
Food: 4
Service: 5
Had been a long time since eating at BK it was ok.
Atmosphere: 4
Food: 3
Service: 5
(Drive thru) Was greeted by a robot to order not a problem that’s fine. Placed my order and went to pay, Waited for atleast a minute while the either male or female worker with the bonnet was showing something on their phone to the larger older lady Pilar. Pilar was also touching the screen on this phone. She looked like manager after I received my food I asked Pilar if it’s normal for them to be on their phones. She gets extremely hostile and throws her hands up angrily and taps her false nails at me. Screaming “Did you see me on my phone? Did you see me on my phone? But did you see me on my phone?” I explained to her that this location has been shut down by the health department before due to what I believe was cockroaches. I did informed her (since she was unaware and the manager, both concerning) that being on a personal phone while serving food is a major health violation. Also the extreme aggression that Pilar had was unacceptable she needs to be spoke to. I expect more from an older woman managing a place. You get paid at least $20 an hour you can follow health code procedures and not threaten customers with violent motions when asked a question Pilar.
Truly loved my experience today at this Burger King, went in for quick sandwiches and came out dying of laughter thanks to Jacky and Peter who made my night. If I was their boss I would be thinking about giving them a raise, they have such charismatic personality. Truly enjoyed my experience, Thank you so much guys 🤍
Atmosphere: 5
Food: 5
Service: 5
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