I've had 3 different times where my order has been missing something.
Atmosphere: 5
Food: 5
Service: 4
Ana A.
Disappointed with the Service- Poor Management Response
I recently visited the Farmer Boys drive-thru and had a very disappointing experience that left me questioning the professionalism and customer service standards at this location.
I placed a simple order for 3 drinks. The order was taken by the manager on duty, Kimberly. After placing my order, I pulled forward to the window to pay. Surprisingly, there was no one at the window to assist me. I waited patiently for over seven minutes before anyone even acknowledged I was there. During this time, there were no other customers in line, so the delay was completely unexplained and frustrating.
Eventually, an employee named Wendy came to the window. I asked why it had taken so long just for 3 drinks, and she informed me that the manager had forgotten to put in the order. That alone was disappointing, but what happened next was even more frustrating.
I asked to speak with the manager, Kimberly, the same person who had taken my order, but instead of coming to the window and offering any kind of apology or explanation, she simply told me to “have a great day” and shut the drive thru window. There was no accountability, no apology, and no professionalism displayed.
This kind of attitude is unacceptable, especially from someone in a management role. If a manager is unwilling to address a customer’s concern or even acknowledge a clear service failure, that speaks volumes about the leadership at this location.
Management at this Farmer Boys should seriously reconsider who they’re putting in charge. A manager who avoids customers instead of owning mistakes and working to make things right does not belong in a leadership position.
I typically don’t leave negative reviews, but this experience was frustrating enough that I felt it needed to be shared. I hope this feedback is taken seriously so improvements can be made.
Atmosphere: 1
Food: 1
Service: 1
Julie Wickerham
I ordered a double patty melt fries and zucchini paid almost $30. The only thing good were the fries no flavor and the zucchini was mush manager argued with me and said that the zucchini gets mushy after 30 minutes which is bull because I have heated them up the next day I am going to stick with the best farmer boys on Ramona expressway and Perris Blvd . OH yea and gave my Patty melt to my dogs
Atmosphere: 1
Food: 1
Service: 1
Vilma Cisneros
Excellent taste fresh healthy clean
Atmosphere: 5
Food: 5
Service: 5
Tyler Carroll
I absolutely love their barbecue ranch chicken salad. It's so big that my boyfriend and I split it and still couldn't finish it
Atmosphere: 5
Food: 5
Service: 4
Veronica Vasquez
I’ve been going to this location for over a year now and Eddy has the best customer service skills. He is always so polite, asks if there’s any condiments or anything else that we need and always checks on the customers satisfaction. 10/10
Atmosphere: 5
Food: 5
Service: 5
Manoj Lal
great job. shoutout to Eduardo Cervantes.
Veronica Sahagun
Take to long and needs improvements they don't have any good management can't even get an oder right the guy that takes the oder is cleaning the windows and the manager blames him for not repeating the oder rt but I got the drink and the onion rings but not the sandwich then the manager still blames me the costumer with the reciet
I've had 3 different times where my order has been missing something.
Atmosphere: 5
Food: 5
Service: 4
Disappointed with the Service- Poor Management Response
I recently visited the Farmer Boys drive-thru and had a very disappointing experience that left me questioning the professionalism and customer service standards at this location.
I placed a simple order for 3 drinks. The order was taken by the manager on duty, Kimberly. After placing my order, I pulled forward to the window to pay. Surprisingly, there was no one at the window to assist me. I waited patiently for over seven minutes before anyone even acknowledged I was there. During this time, there were no other customers in line, so the delay was completely unexplained and frustrating.
Eventually, an employee named Wendy came to the window. I asked why it had taken so long just for 3 drinks, and she informed me that the manager had forgotten to put in the order. That alone was disappointing, but what happened next was even more frustrating.
I asked to speak with the manager, Kimberly, the same person who had taken my order, but instead of coming to the window and offering any kind of apology or explanation, she simply told me to “have a great day” and shut the drive thru window. There was no accountability, no apology, and no professionalism displayed.
This kind of attitude is unacceptable, especially from someone in a management role. If a manager is unwilling to address a customer’s concern or even acknowledge a clear service failure, that speaks volumes about the leadership at this location.
Management at this Farmer Boys should seriously reconsider who they’re putting in charge. A manager who avoids customers instead of owning mistakes and working to make things right does not belong in a leadership position.
I typically don’t leave negative reviews, but this experience was frustrating enough that I felt it needed to be shared. I hope this feedback is taken seriously so improvements can be made.
Atmosphere: 1
Food: 1
Service: 1
I ordered a double patty melt fries and zucchini paid almost $30. The only thing good were the fries no flavor and the zucchini was mush manager argued with me and said that the zucchini gets mushy after 30 minutes which is bull because I have heated them up the next day I am going to stick with the best farmer boys on Ramona expressway and Perris Blvd . OH yea and gave my Patty melt to my dogs
Atmosphere: 1
Food: 1
Service: 1
Excellent taste fresh healthy clean
Atmosphere: 5
Food: 5
Service: 5
I absolutely love their barbecue ranch chicken salad. It's so big that my boyfriend and I split it and still couldn't finish it
Atmosphere: 5
Food: 5
Service: 4
I’ve been going to this location for over a year now and Eddy has the best customer service skills. He is always so polite, asks if there’s any condiments or anything else that we need and always checks on the customers satisfaction. 10/10
Atmosphere: 5
Food: 5
Service: 5
great job. shoutout to Eduardo Cervantes.
Take to long and needs improvements they don't have any good management can't even get an oder right the guy that takes the oder is cleaning the windows and the manager blames him for not repeating the oder rt but I got the drink and the onion rings but not the sandwich then the manager still blames me the costumer with the reciet
I love this place
Very good food
Restaurantji Recommends
The food was good, the people was very friendly, to us. I love their breakfast.
Good service.
Fresh ,delicious
Atmosphere: 5
Food: 5
Service: 5
$10.76 for this? Wow, you guys gotta do better come on
Atmosphere: 2
Food: 2
Service: 3
Always fast service . 👍
Atmosphere: 5
Food: 5
Service: 5
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