Got a salad well a chef salad the salad was rotten and the cucumbers were also spoiled paid 16dlls for it so
Food: 1
Service: 1
sunni theriault
the “manager” Neilanni is the most unprofessional, rude & horribly mannered person I have ever experienced in fast food. I am a manager where I work and if I acted or treated any of my customers the way she did I would lose my job. my first experience with her was when I ordered doordash to be delivered to me. When I received my food my order was wrong so I tried multiple times to call the store but there was no answer. So I had to come into the store which is already frustrating in the first place because if I wanted to come in I would have done that to begin with. When I got to here I waited approximately 10 minutes before I was finally greeted for an order. I explained my problem and they directed me towards the manager. As soon as I walked up to her she was extremely rude and dismissive. While I was speaking she cut me off to say that she bagged my order herself and it was in fact correct. I provided the receipt from my order along with pictures of my food & she was very upset to see that I was correct that she did in fact get my order wrong. I waited for my food & checked the first box thinking it was ok; then got home only to realize the order was STILL wrong!today I came in with my mother who has stage 4 cancer & once again Neilanni was the most unkind person while working. In the middle of taking my order she walked away & began to bag up different orders. when she came back I was in shock that she would do that IN THE MIDDLE of taking my order. I told her what she did was very unprofessional & she rolled her eyes at me. my mom then told her that the way she was acting & how she has been treating me is inexcusable. the only thing she offered was a different person to take our order. later I asked for her to provide a corporate number & she claimed not to have one. so I asked for a number above her that I could call & she spoke so quickly i couldn’t understand her. when I asked her to repeat it she said “are we done?” so i then asked for her name to which she claimed to have already given me the last time I was here for my incorrect food. i told her I didn’t ask but she argued with me. again, VERY unprofessional. where I work we are not allowed to dismiss a customer with such ignorance or carelessness. she finally told me her name was neilanni & and i asked for the number once again & she rolled her eyes repeating “are you done?” then walked away from me. Having this woman here as a manager, or even a part of the crew in general is a HORRIBLE decision. I went through the reviews & saw that i am far from the only person to have a complaint about her.I only gave this place a 1 star purely because there was no option for a 0 star. I’ve been here plenty of times before & have never experienced an issue. my mom & I enjoy coming here but now Neilanni has ruined that experience, but I hope that she is not allowed to ruin other peoples in the further.
Atmosphere: 1
Food: 1
Service: 1
Mary Drake
Great food friendly staff.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Order of Onion Rings, Cheeseburger, Chicken Strips
pro pak crating and packing
Great place, Similar to Tam's Burgers in LA. Restaurant menu, with Rally Burger style fries.
I’m sorry but the food here has no flavor at all. Yea they’ll give you bigger than normal portions but no taste.
Atmosphere: 5
Food: 1
Service: 5
Jose Delgado
Worst asada fries ever, why the hell are you even fasle advertising them! Its just fries with meat and cheese topped of with guac like really Gus Jr. Stick to the burgers ?
Mireya Aguilera
Best food ? 100c record this
Atmosphere: 5
Food: 5
Service: 5
Ramiro Alex C.
Ordered Online at 6:29. Pick up time 6:45. Food is spread over the whole counter top getting cold. There's a old skinny shorter lady with an attitude. Very unorganized. The cashier asked me to hang tight before checking my order as she was doing her thing. I waited patiently and the older lady was throwing me attitude, saying it was my fault my order wasn't in their system because I didn't notify them. I waited patiently as instructed. Just left at 7:25 almost an hour later. My family meal is cold as I am writing the review. I hope they understand, small businesses like this, I try to support, but bad management, leads to bad customer service and bad food. D-
Ridiculous long line at the drive thru every single time! Prices a bit higher than like burger places.
Jermaine B.
The prices are too high for the quality of food. If you consider using the drive-thru, whomever takes your order has an attitude and don't tell you the price until you reach the window,upon doing so Ms.Attitude asks you for cash or card? For a small chili cheese fry and a double cheese burger combo $32.94 cash $34.75 card. They fail to inform you the EXTRA charges to use your card. I will not eat there again!!!!
R A.
Overpriced ..... food is ok ... place is clean and bathroom is clean. They have a drive thru and it is near the freeway . Service was quick .
Gustavo Aguilar
Great food and great prices.
Atmosphere: 5
Food: 5
Service: 5
Fred Rufo
The customer service there was the worst I've ever experienced in my life. They could not understand what I was saying over the phone. Because their phone system is so. The woman on the phone Whose name was Niellie Was very rude and unprofessional on the phone I tried over 5 × 2 explain my order to her and she still could not understand me because the phones were so bad. Finally, somebody else got on the line and took my order perfectly. So I don't know if it was a lack of communication or Poor quality of their phone system. I will never come back there again. Seventy nine dollars fir 5 people to eat was just outrageous next time We will go to mcdonald's or sizzler
Got a salad well a chef salad the salad was rotten and the cucumbers were also spoiled paid 16dlls for it so
Food: 1
Service: 1
the “manager” Neilanni is the most unprofessional, rude & horribly mannered person I have ever experienced in fast food. I am a manager where I work and if I acted or treated any of my customers the way she did I would lose my job. my first experience with her was when I ordered doordash to be delivered to me. When I received my food my order was wrong so I tried multiple times to call the store but there was no answer. So I had to come into the store which is already frustrating in the first place because if I wanted to come in I would have done that to begin with. When I got to here I waited approximately 10 minutes before I was finally greeted for an order. I explained my problem and they directed me towards the manager. As soon as I walked up to her she was extremely rude and dismissive. While I was speaking she cut me off to say that she bagged my order herself and it was in fact correct. I provided the receipt from my order along with pictures of my food & she was very upset to see that I was correct that she did in fact get my order wrong. I waited for my food & checked the first box thinking it was ok; then got home only to realize the order was STILL wrong!today I came in with my mother who has stage 4 cancer & once again Neilanni was the most unkind person while working. In the middle of taking my order she walked away & began to bag up different orders. when she came back I was in shock that she would do that IN THE MIDDLE of taking my order. I told her what she did was very unprofessional & she rolled her eyes at me. my mom then told her that the way she was acting & how she has been treating me is inexcusable. the only thing she offered was a different person to take our order. later I asked for her to provide a corporate number & she claimed not to have one. so I asked for a number above her that I could call & she spoke so quickly i couldn’t understand her. when I asked her to repeat it she said “are we done?” so i then asked for her name to which she claimed to have already given me the last time I was here for my incorrect food. i told her I didn’t ask but she argued with me. again, VERY unprofessional. where I work we are not allowed to dismiss a customer with such ignorance or carelessness. she finally told me her name was neilanni & and i asked for the number once again & she rolled her eyes repeating “are you done?” then walked away from me. Having this woman here as a manager, or even a part of the crew in general is a HORRIBLE decision. I went through the reviews & saw that i am far from the only person to have a complaint about her.I only gave this place a 1 star purely because there was no option for a 0 star. I’ve been here plenty of times before & have never experienced an issue. my mom & I enjoy coming here but now Neilanni has ruined that experience, but I hope that she is not allowed to ruin other peoples in the further.
Atmosphere: 1
Food: 1
Service: 1
Great food friendly staff.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Order of Onion Rings, Cheeseburger, Chicken Strips
Great place, Similar to Tam's Burgers in LA. Restaurant menu, with Rally Burger style fries.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Pastrami Sandwich, Hamburger
Always fresh always tasty & always great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Sandwich
I’m sorry but the food here has no flavor at all. Yea they’ll give you bigger than normal portions but no taste.
Atmosphere: 5
Food: 1
Service: 5
Worst asada fries ever, why the hell are you even fasle advertising them! Its just fries with meat and cheese topped of with guac like really Gus Jr. Stick to the burgers ?
Best food ? 100c record this
Atmosphere: 5
Food: 5
Service: 5
Ordered Online at 6:29. Pick up time 6:45. Food is spread over the whole counter top getting cold. There's a old skinny shorter lady with an attitude. Very unorganized. The cashier asked me to hang tight before checking my order as she was doing her thing. I waited patiently and the older lady was throwing me attitude, saying it was my fault my order wasn't in their system because I didn't notify them. I waited patiently as instructed. Just left at 7:25 almost an hour later. My family meal is cold as I am writing the review. I hope they understand, small businesses like this, I try to support, but bad management, leads to bad customer service and bad food. D-
Expect to over pay coming here they over tax here
Restaurantji Recommends
Ridiculous long line at the drive thru every single time! Prices a bit higher than like burger places.
The prices are too high for the quality of food. If you consider using the drive-thru, whomever takes your order has an attitude and don't tell you the price until you reach the window,upon doing so Ms.Attitude asks you for cash or card? For a small chili cheese fry and a double cheese burger combo $32.94 cash $34.75 card. They fail to inform you the EXTRA charges to use your card. I will not eat there again!!!!
Overpriced ..... food is ok ... place is clean and bathroom is clean. They have a drive thru and it is near the freeway . Service was quick .
Great food and great prices.
Atmosphere: 5
Food: 5
Service: 5
The customer service there was the worst I've ever experienced in my life. They could not understand what I was saying over the phone. Because their phone system is so. The woman on the phone Whose name was Niellie Was very rude and unprofessional on the phone I tried over 5 × 2 explain my order to her and she still could not understand me because the phones were so bad. Finally, somebody else got on the line and took my order perfectly. So I don't know if it was a lack of communication or Poor quality of their phone system. I will never come back there again. Seventy nine dollars fir 5 people to eat was just outrageous next time We will go to mcdonald's or sizzler
Atmosphere: 1
Food: 1
Service: 1