Cold Stone Creamery

I don’t like leaving reviews but this was necessary. This place was really bad, like any other place that relies on its employees for any customer service. Employees these days are either just plain stupid or don’t care or lazy. I simply asked for a signature coffee flavor and asked if I could have 1/2 coffee and 1/2 chocolate ice cream instead of all coffee. You would thought I asked them for their first born for my generation or their cell phone for this youngster’s generation. She argued with me that this was not possible. I said really we can use a baboons heart to save a human life and you can’t substitute one flavor for another. She replied with an attitude not to mention the concept seemed impossible to her. I ended up just asking her to make me what I wanted. It came out to be the same signature dish with the substituted ice cream flavor for half the ice cream. It cost me a whopping 50 cents more. It seemed like a lot of negative discussion to get there. I also need to mention that after our negative exchange that she proceeded to give me maybe half the regular scoop of toppings. She sure showed me. The owner should fire the girl who was working at 3:30 on Tuesday 10/1/2024. Or at least give me my money back for the shorted toppings. I’m not sure who is training these kids or raising them but you should be ashamed. What happened to the reply of “let’s see what we can do. I’m sure we can get you what you need”. These kids and employees spend so much time being lazy and crummy employees instead of being part of the solution it’s beyond my comprehension how any of these places stay in business. I’m going back to Baskin Robbin’s. At least those kids are happy and try to help you with a smile. Seriously something should be done to improve your service.

The food was good atmospheres average service took 15 minutes

Vegetarian options: None

Kid-friendliness: Good

Wheelchair accessibility: It is wheelchair accessible

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Birthday Cake Remix

I love cold stones. I have been going for years and always enjoy the ice cream here.

Atmosphere: 5

Food: 5

Service: 5

Went in on a Friday night more than an hour before closing and they said they couldn’t mix any toppings in. I asked 2 former employees who worked at this location and they said it was not something they would ever do unless someone had come in within 10 minutes of closing. The employees are simply being lazy.

Went there at 8:25 last night and was told that they cannot do any mixins within 30 minutes of close because they shut the mix block down. I have never experienced that before, seemed more likely that they wanted to go home so we left and did not order.

Great customer service

Great flavors, great customer service, and clean inside.

Great fun, great ice cream

Very good ice-cream

Great flavors, great customer service, and clean inside.

Very friendly employees. Fast and courteous.

Mask mandate lifted (2022). Yet Coldstone here is still requiring masks and refused us service. Guess who didn’t get our business? I will be spreading this info to my network of friends and family as well. We will not support businesses that support a mask passport.Safeway next door came through clutch though! We bought Ben n Jerry’s ice cream and an oversized brownie. We heated up the brownie and put BJs on top. OMG! Was better then Coldstone too!!

the ice cream is SCRUMPTIOUS...just SCRUMPTIOUS!!! Sienna is a LOVELY employee...just oh so very lovely!

Good variety of Ice Creams

Ice cream LOL POGGERS POGU TWITCH POG POGCHAMP ICE CREAM CHICKEN NUGGIES MOUNTAIN DEWWWWW