Starbucks
3100 Lakeville Hwy B, Petaluma
(707) 775-3708
Recent Reviews
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Ordered a to go order, I was the only one in the store and all employees had their back towards me just having a conversation and I was trying to ask for Sriracha. Not only does my sandwich have nothing on it, It’s really soggy.
Atmosphere: 2
Food: 1
Service: 2
Quick lunch
Food: 5
Service: 5
Abbey is a wonderful ambassador for Starbucks and should always be involved when it comes to interacting with customers. They go above and beyond to be friendly, hospitable and professional. They always put us in the best mood after we pick up our order. Thank you, Abbey, for being the best part of our Starbucks experience. The espresso is good too.
Service: 5
I just want to give a huge shoutout to Liz for her outstanding customer service. From the moment she helped me, I could tell she genuinely cared. Her empathy, patience, and professionalism made all the difference. In a time where it’s rare to come across people who go above and beyond, Liz stood out in the best way possible. She made my night, and I truly hope upper management recognizes the incredible asset they have in her. Liz deserves all the appreciation—and a raise! Thank you for delivering a flawless 10 out of 10 experience.
Atmosphere: 5
Food: 5
Service: 5
Untypical Starbucks. Hardly any seats not cozy at all. But friendly staff. Quality of items as usual
Atmosphere: 1
Food: 4
Service: 5
Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Outstanding customer service - staff was informed and helpful.
Quick service.
Atmosphere: 5
Food: 5
Service: 5
Busy but clean with lots of sandwich choices.
Atmosphere: 4
Service: 5
Good service, and fast, it is better to order from the Starbucks app,
So when you arrive it is ready in 5 to 10 minutes.
Atmosphere: 5
Food: 5
Service: 5
As I am writing this review, which I never do, I am still in shock with the way my husband and I were treated tonight at this location. I have been to a lot of Starbucks in a lot of different States and Cities and have always been treated with respect and kindness, friendliness, great customer service! Tonight 12/13/2024 , we came into this location at 9:26, which is 4 minutes before closing. My husband was looking at the menu for a couple of minutes, the first thing said to us was from the only female there “We are closing in 2 minutes.” My husband ordered a drink right after. While waiting for his drink, I quickly used the restroom. Once I came out of the restroom, my husband was going in to use the restroom and the female worker was saying we are closed, we need to lock the door, my husband had no clue she was talking to him, he would never have thought we would be treated like that at a Starbucks. While he is in the restroom, I told her, he will just be a minute. The female worker said we were being rude for making them stay past closing and we needed to leave for safety reasons. I asked for her name and she wouldn’t provide it. My husband came out of the restroom pretty quickly and we left. I let her know I was going to let it be known how we were treated. We will not be back at this location, I really hope you take this complaint serious because if this happens to us, I promise, it’s happening to a lot more customers. I’m reaching out to corporate as well.
Service: 1
Restaurantji Recommends
This is the best Starbucks that I've ever been to. The staff is very helpful and friendly. I've been going here 3 times a week for about a year and it's always great service!
Atmosphere: 5
Food: 5
Service: 5
Wheelchair accessibility: Too much
Service: 5
Great for a Venti out!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Sausage Cheddar & Egg Sandwich
Smaller seating area, the fan over the main entrance door continues to run even after the door closes, blowing cold air and the worst part, the music is played so loud, it is unbearable. The clerk taking my order had trouble taking my order because of it. Otherwise, nice barista.
Atmosphere: 1
Service: 5
This location is going downhill, bathrooms are always dirty, service is so slow , I usually stop here before heading to work but now will be looking for another location..maybe drive through is better but waiting inside sucks , order ahead they seem to get those out quickly and make those a priority over waiting customers
Atmosphere: 3
Food: 3
Service: 2
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