This is about my third time alone in January coming to this location. All 3 times I come the workers act like I don’t exist can’t even acknowledge me and say “ I’ll be with you in a minuete , hi NOTHING”. Talk to each other the whole time and take their sweet time and still have a disgusting tone when they decide to attend me . Never rude never had issues here or anything need new employees or bring the appropriate training back so ridiculous
Donna Baltazar
First of all, it saved the day that our location in Phelan was open at 7 AM. It made the field trip I was going on with my son all the sweeter. I was helped by the manager Nicole and she was not only helpful but went above and beyond. Being frustrated on a regular basis with the state of customer service in businesses, this was a breath of fresh air. Thank you, Nicole; my son and I had a great day and enjoyed our sandwiches together.
Atmosphere: 5
Food: 5
Service: 5
James Callahan
I came into the store at 7:30 am and inquired about a party tray. The manager told me that it is normally a 24 hour advance notice for catering. But Nicole went out of her way to stop everything and prepare the catered sandwiches immediately. She never made me feel rushed or bothered by my order. She patiently and lovingly created delicious sandwiches for my company potluck. It is service like this that keeps me a loyal Subway customer. I especially liked her positive attitude and ability to converse with me while preparing the tray. Nicole has been with Subway for 12 years which in and of itself is remarkable as so many employees are looking for the next good thing. Nicole was awesome!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Peña
My friend and i ordered salads from here. Both of ours were barely halfway filled and they DRENCHED our salads with ranch. She had made a note for them to provide us some extra on the side just in case they didn’t put enough, which they usually don’t. We couldn’t get through to eating them as we were very disgusted. I’m sure this place went through a lot of staff changes because the older gentleman who used to work there would make ours salad to perfection.
Atmosphere: 2
Food: 1
Service: 2
Zaziziawrazi
Great service by Nicole Jocelyn
Atmosphere: 5
Food: 5
Service: 5
Sarah James
Bro I ain’t a Karen but saying ur done making sandwiches for the day when it was 30 MINUTES before closing time??!?! A WHOLE HALF HOUR BRO 😭 if yall lazy just say that like omfg I could’ve gone behind the counter and made that damn sand which myself like bro how do lazy people like yall even be getting these jobs bro omfg. Like just put the sandwich in the bag bro…
Atmosphere: 1
Food: 4
Service: 1
Will Traylor
Been out of some items for a few months now, even though they are next to stater Bros. Ask to have sandwich toasted, didn't do! Overall attitude they just don't care.
Atmosphere: 1
Food: 1
Service: 1
Timothy Wallace
Hometown subway. Friendly staff who personalize and know what I want before I ask them. Love it
Atmosphere: 4
Food: 4
Service: 5
Kika L
So they think is ok to pick on customers, even make comments about the customer race origins, but what those employees don't understand is that, behind that counter, they're REPRESENTING the company they're working for... It's like parents being responsible for their childish kids acts I DON'T consume their food, fortunately
I offer to run errands for to my elderly and some disabled neighbors, last time I when to get lunch for them at this location, this employees believe it was funny to mislabeled the sandwiches Luckily I pay attention and prevent from my disable neighbor to end up in the urgent care He is lactose intolerant 😐😟 So, beside the fact stated by them (the employees) of not speaking Spanish They've have demonstrated some inability to perform their work and provide at least Mediocre customer service I have asked my dear neighbors to consider Different lunch options Hopefully these employees don't have an elderly family member, and if they do I REALLY hope so, they get treated with kindness and respect Sad 🌎 nowadays LUCKY me I don't eat ..............
Atmosphere: 1
Food: 2
Service: 1
Stephanie Kern
Finally had time to make a review about how much I love this Subway location. I know my sandwich is going to be perfect when I see Wayne! Always greets everyone with a smile, a great attitude, and a well made sandwich! He’s my son’s favorite employee as well. He always say “Oh heck yes! Wayne is working!”
Love going in there after a long day of construction and hard work, Wayne is a dope guy and so is everyone in there... Feels so welcoming every time I go in there
ivy urias
Nicole and the other gentleman where awesome... Positive vibes..great customer service.. all the veggies look good .. all the meats look good .. only sad they don't do soup all year long.. 😂..
Isabel Rodriguez
Great customer service from Nicole. Very attentive and serviceable.
The business Vigilante
This is based solely on my personal experience.
The place is small but gets the job done, the staff was friendly, and the food was good enough for subway.
Parking: It's just like any other parking lot of a shopping center. There are many businesses together sharing a big parking lot so You'll find a spot.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Oven Roasted Turkey
CHRISTOPHER DODSON
Ordered a bacon chicken wrap to go, they used the wrong meat and forgot the bacon but charged me the full price.
This is about my third time alone in January coming to this location. All 3 times I come the workers act like I don’t exist can’t even acknowledge me and say “ I’ll be with you in a minuete , hi NOTHING”. Talk to each other the whole time and take their sweet time and still have a disgusting tone when they decide to attend me . Never rude never had issues here or anything need new employees or bring the appropriate training back so ridiculous
First of all, it saved the day that our location in Phelan was open at 7 AM. It made the field trip I was going on with my son all the sweeter. I was helped by the manager Nicole and she was not only helpful but went above and beyond.
Being frustrated on a regular basis with the state of customer service in businesses, this was a breath of fresh air. Thank you, Nicole; my son and I had a great day and enjoyed our sandwiches together.
Atmosphere: 5
Food: 5
Service: 5
I came into the store at 7:30 am and inquired about a party tray. The manager told me that it is normally a 24 hour advance notice for catering. But Nicole went out of her way to stop everything and prepare the catered sandwiches immediately. She never made me feel rushed or bothered by my order. She patiently and lovingly created delicious sandwiches for my company potluck. It is service like this that keeps me a loyal Subway customer. I especially liked her positive attitude and ability to converse with me while preparing the tray. Nicole has been with Subway for 12 years which in and of itself is remarkable as so many employees are looking for the next good thing. Nicole was awesome!
Atmosphere: 5
Food: 5
Service: 5
My friend and i ordered salads from here. Both of ours were barely halfway filled and they DRENCHED our salads with ranch. She had made a note for them to provide us some extra on the side just in case they didn’t put enough, which they usually don’t. We couldn’t get through to eating them as we were very disgusted. I’m sure this place went through a lot of staff changes because the older gentleman who used to work there would make ours salad to perfection.
Atmosphere: 2
Food: 1
Service: 2
Great service by Nicole Jocelyn
Atmosphere: 5
Food: 5
Service: 5
Bro I ain’t a Karen but saying ur done making sandwiches for the day when it was 30 MINUTES before closing time??!?! A WHOLE HALF HOUR BRO 😭 if yall lazy just say that like omfg I could’ve gone behind the counter and made that damn sand which myself like bro how do lazy people like yall even be getting these jobs bro omfg. Like just put the sandwich in the bag bro…
Atmosphere: 1
Food: 4
Service: 1
Been out of some items for a few months now, even though they are next to stater Bros. Ask to have sandwich toasted, didn't do! Overall attitude they just don't care.
Atmosphere: 1
Food: 1
Service: 1
Hometown subway. Friendly staff who personalize and know what I want before I ask them. Love it
Atmosphere: 4
Food: 4
Service: 5
So they think is ok to pick on customers, even make comments about the customer race origins, but what those employees don't understand is that, behind that counter, they're REPRESENTING the company they're working for...
It's like parents being responsible for their childish kids acts
I DON'T consume their food, fortunately
I offer to run errands for to my elderly and some disabled neighbors, last time I when to get lunch for them at this location, this employees believe it was funny to mislabeled the sandwiches
Luckily I pay attention and prevent from my disable neighbor to end up in the urgent care
He is lactose intolerant 😐😟
So, beside the fact stated by them (the employees) of not speaking Spanish
They've have demonstrated some inability to perform their work and provide at least
Mediocre customer service
I have asked my dear neighbors to consider
Different lunch options
Hopefully these employees don't have an elderly family member, and if they do
I REALLY hope so, they get treated with kindness and respect
Sad 🌎 nowadays
LUCKY me I don't eat ..............
Atmosphere: 1
Food: 2
Service: 1
Finally had time to make a review about how much I love this Subway location. I know my sandwich is going to be perfect when I see Wayne! Always greets everyone with a smile, a great attitude, and a well made sandwich! He’s my son’s favorite employee as well. He always say “Oh heck yes! Wayne is working!”
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love going in there after a long day of construction and hard work, Wayne is a dope guy and so is everyone in there... Feels so welcoming every time I go in there
Nicole and the other gentleman where awesome... Positive vibes..great customer service.. all the veggies look good .. all the meats look good .. only sad they don't do soup all year long.. 😂..
Great customer service from Nicole. Very attentive and serviceable.
This is based solely on my personal experience.
The place is small but gets the job done, the staff was friendly, and the food was good enough for subway.
Parking: It's just like any other parking lot of a shopping center. There are many businesses together sharing a big parking lot so You'll find a spot.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Oven Roasted Turkey
Ordered a bacon chicken wrap to go, they used the wrong meat and forgot the bacon but charged me the full price.
Atmosphere: 1
Food: 1
Service: 1
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