Papa Johns Pizza

I would definitely rate customer service in a negative I accidentally placed my order at the wrong papa johns. I. Called twice to cancel it and get my money back I was hung up on I spent 50 dollars

I would like to thank Rosalba Robles for her OUTSTANDING customer service. The first time I came to this place she assisted me and loved her so much. She has a LOVELY great attitude, very patient and VERY kind. Just because of her, it made me come back to this location even though it’s a little far from me, but it was worth it. If I get to come again, and she’s happened not to be in, I rather go to a different place. Thanks Rosalba for making me feel Soooooooo comfortable and welcomed. I really appreciate you. This place DEFINITELY have the greatest worker with the greatest customer service.

Veronica Sanchez

Fresh food and friendly staffs

when I order for deliveryI always get my pizza on the floor with no phonecall no knock on the door or ring bell Papa John's just terrible with there communication

I made a pizza order, everything I got was wrong! Not even, that. I asked if I can get a refund since they messed up. Unfortunately, my email tells me exactly what I ordered and when I explained what I ordered. She said no you’re lying! I said, why would I lie? I’m paying money for my food. Of course, I got angry and she inappropriately word and she like oh I’m rude but your cussing..I said well of course your saying I’m lying when I have it in email. Anyways, corporate will hear about this. The fact they were not patience about anything and the employees in the background were fighting with each other! Just plain horrible. They are so disrespectful. I will never ordered there again.

Ordered online to make the process quicker/ easier.
Received a txt that my order was ready for pick up at 7pm arrived to the location and had to wait an additional 18 mins because they were backed up.
Thankfully my pizza wasn’t cold.
The pizza is very delicious and at a great price.
Service was okay, clean establishment.

I would come back, because this location is only 2mins from my home lol.

I really love pizza. What I didn't like was when I was trying to place my order by the app. I was having a hard time. They workers, young ones didn't know how to help me. I am not too sure on using them apps. So I finally thought I did. The young said I did. I asked can you please check If i did it right. She yes I did my order, so i payed. Well to finish my experience, it was wrong the other. Good grief.

Scheduled an order for delivery and my order is over an hour late with no communication from the store, called and currently waiting for the phone to be picked up to find out what could possibly take over 2 hours for them to make a pizza.

Very good pizza rude Asian dude

I tried to ask the associate if the spicy Buffalo sauce on the side was the same as the Buffalo sauce used on wings with an order. He could not say yes or no, only what sauces were available on the side.

Atmosphere: 5

Food: 5

Service: 1

Beautiful service and good food wait time only 20 minutes and brought out pizza while waiting for the pizza

Atmosphere: 3

Food: 5

Service: 4

I am writing to express my frustration and disappointment with the consistently poor service and subpar quality at your 4500 Rosemead Blvd, Pico Rivera, CA location.
On multiple visits, I’ve had to wait an unreasonable amount of time just to be acknowledged at the counter. Once, I stood there for 20 minutes after being told, “We’ll be right with you,” before anyone asked why I was there. During my most recent visit, the person at the counter prioritized fulfilling orders for delivery services like Uber Eats over attending to customers who were physically in the store. When I finally received my order—a Shaq-a-Roni pizza—it was cold because it had been sitting on the shelf for so long. To make matters worse, the pizza was nothing like the advertisement. It had no extra pepperoni or cheese and was far from being NY-style—it was just a regular pizza with a thick crust. Employees avoid eye contact and are rude. I love your pizza, but I can’t keep wasting time and money at a location with low-quality food and service. I’m requesting reimbursement for my recent order and hope for improvements.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Extra Large New York Style Pizza

Very Bad Experience... Having a Pizza not square cut bad even worse not even slice ... The poor Crew skills it's the Reflection of A Poor Management skills

Atmosphere: 1

Food: 1

Service: 1

Love papa johns over any other pizza place there not super greasy like most other places the crust is always consistent and the lil sweet taste in the sauce Is just right if you know you know 👌🏻👍🏻👍🏻

Atmosphere: 5

Food: 5

Service: 5

I walked in to pick up my pizza and
I saw that the people that were preparing food were not wearing gloves.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Pizzas Wings