Stay away from this subway at all costs, the staff is incompetent. I placed my order and had a coupon which I handed to the employee. He scanned it but after I paid I saw my receipt and realized that the coupon was not applied. I brought it up to him and he wasn’t sure why, I was quickly able to realize that my order hadn’t been made a meal so he told me he would charge me again and then his manager would do the refund on their end. I handed him my receipt and was told I would be getting my refund in 2-4 hours. The day came and went, I called the store the next day with no answer. I kept calling the next couple of days at different times to no answer. I had to personally go back to the store all to be told there was no manager on site, so to keep calling the store until the manager was in. I’m still waiting on the refund. Unbelievable that they don’t have a lead or manager on shift.
Service: 1
Xiomara Elizabeth Tejada Gavarrete
The service was disastrous, there was no bread I wanted, no broccoli soup and even less avocado. And the place super dirty windows and the line of dirty food and the frozen vegetables. I hope I never return to that place.
Atmosphere: 1
Food: 1
Service: 1
Potatsu
Tried to use a couple coupons for two separate people and the ass of a manager made up a new policy on the spot that we can’t do that. We said we would do separate transactions and she gave us major attitude and said no. We’ve been here several times before and this girl said “I’m here 24 hours and have never seen you.” Well sorry that you live in a subway Karen but of course you’re not going to recognize everyone who’s stepped in here over the year. In a time when everyone’s hurting this location doesn’t care. Subways in Montebello are better and have better managers.
Atmosphere: 1
Food: 1
Service: 1
Norma Suarez
Terrible service They gave me a bad day. The person named Jessica does not know how to treat people. She is rude to people. I hope they take action on the matter because they will lose all the clients. This cannot continue like this. There are many complaints against her. ☹️I hope they do something if anyone knows where to file a complaint let me know!!
Atmosphere: 1
Food: 1
Service: 1
Jaime Castro
Terrible customer service. The gir making the subS had a very bad attitude. Did not want to honor a valid cupon and was very sarcastic, this was on a Wednesday at 4 p.m. So do not go to this location at this time and day if you don't want to have an unpleasant situation. I will never go back to that sub way.I Hope the owner reads this review and can correct the situation. We need good customer service if we are spending our hard earned dollars..
El disque supervisor es una pésima persona deberían revisar el carácter de esa persona pésimo servicio se siente los dueños del lugar cuando son empleados algún dian te darán una patada en el trasero y vas para afuera
Dietary restrictions: ????
Atmosphere: 1
Food: 1
Service: 1
Nik Maksimo
He closed the restaurant 15 minutes before closing time. We just wanted 1 churro. Not a messy order:(
Nikita Maksimov
He closed the restaurant 15 minutes before closing time. We just wanted 1 churro. Not a messy order:(
Tatiana Kalinina
They closed way before posted close hours… I was on a run from another city, wanted to grab a meal at the end of my run, and was very disappointed. And seems like they are always doing it, judging by other reviews
So I called the store 15 minutes before they close three times no one answered and when I get to the doors at 8:55 when they close at 9:00 p.m. the doors are locked. Why don't you hire people that actually want to work and serve people not people that want to just get off already and hate their job apparently. So thanks for wasting my gas
Joey Morales
This place sucks. Got my order completely wrong. I want a refund.
Food: 1
Derek Brainard
The staff are attentive and welcoming. Most importantly, they demonstrate a tremendous job being patient to me and getting my order right. Whether I'm ordering a sub on the app or I'm paying a visit to a local branch, Subway meets my demands.
Atmosphere: 5
Food: 5
Service: 5
Rachel Ramirez
Starting from the staff to the sandwich, everything from this place was horrible . There’s no way I will be coming back. The sandwich was done sloppy and staff was extremely rude. It made my stomach hurt all day . Something was not good . Eat at your own risk !!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak & Cheese 6 Inch Regular Sub, Black Forest Ham Footlong Regular Sub
Stay away from this subway at all costs, the staff is incompetent. I placed my order and had a coupon which I handed to the employee. He scanned it but after I paid I saw my receipt and realized that the coupon was not applied. I brought it up to him and he wasn’t sure why, I was quickly able to realize that my order hadn’t been made a meal so he told me he would charge me again and then his manager would do the refund on their end. I handed him my receipt and was told I would be getting my refund in 2-4 hours. The day came and went, I called the store the next day with no answer. I kept calling the next couple of days at different times to no answer. I had to personally go back to the store all to be told there was no manager on site, so to keep calling the store until the manager was in. I’m still waiting on the refund. Unbelievable that they don’t have a lead or manager on shift.
Service: 1
The service was disastrous, there was no bread I wanted, no broccoli soup and even less avocado. And the place super dirty windows and the line of dirty food and the frozen vegetables. I hope I never return to that place.
Atmosphere: 1
Food: 1
Service: 1
Tried to use a couple coupons for two separate people and the ass of a manager made up a new policy on the spot that we can’t do that. We said we would do separate transactions and she gave us major attitude and said no. We’ve been here several times before and this girl said “I’m here 24 hours and have never seen you.” Well sorry that you live in a subway Karen but of course you’re not going to recognize everyone who’s stepped in here over the year. In a time when everyone’s hurting this location doesn’t care. Subways in Montebello are better and have better managers.
Atmosphere: 1
Food: 1
Service: 1
Terrible service They gave me a bad day. The person named Jessica does not know how to treat people. She is rude to people. I hope they take action on the matter because they will lose all the clients. This cannot continue like this. There are many complaints against her. ☹️I hope they do something if anyone knows where to file a complaint let me know!!
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. The gir making the subS had a very bad attitude. Did not want to honor a valid cupon and was very sarcastic, this was on a Wednesday at 4 p.m. So do not go to this location at this time and day if you don't want to have an unpleasant situation. I will never go back to that sub way.I Hope the owner reads this review and can correct the situation. We need good customer service if we are spending our hard earned dollars..
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Turkey Bacon & Guacamole Signature Wrap
El disque supervisor es una pésima persona deberían revisar el carácter de esa persona pésimo servicio se siente los dueños del lugar cuando son empleados algún dian te darán una patada en el trasero y vas para afuera
Dietary restrictions: ????
Atmosphere: 1
Food: 1
Service: 1
He closed the restaurant 15 minutes before closing time. We just wanted 1 churro. Not a messy order:(
He closed the restaurant 15 minutes before closing time. We just wanted 1 churro. Not a messy order:(
They closed way before posted close hours… I was on a run from another city, wanted to grab a meal at the end of my run, and was very disappointed. And seems like they are always doing it, judging by other reviews
Atmosphere: 1
Service: 1
Low quality horrible service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Do not come here horrible service
Atmosphere: 1
Food: 1
Service: 1
So I called the store 15 minutes before they close three times no one answered and when I get to the doors at 8:55 when they close at 9:00 p.m. the doors are locked. Why don't you hire people that actually want to work and serve people not people that want to just get off already and hate their job apparently. So thanks for wasting my gas
This place sucks. Got my order completely wrong. I want a refund.
Food: 1
The staff are attentive and welcoming. Most importantly, they demonstrate a tremendous job being patient to me and getting my order right. Whether I'm ordering a sub on the app or I'm paying a visit to a local branch, Subway meets my demands.
Atmosphere: 5
Food: 5
Service: 5
Starting from the staff to the sandwich, everything from this place was horrible . There’s no way I will be coming back. The sandwich was done sloppy and staff was extremely rude. It made my stomach hurt all day . Something was not good . Eat at your own risk !!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak & Cheese 6 Inch Regular Sub, Black Forest Ham Footlong Regular Sub
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