Horrible experience, Me and my family love Carls Jr but as we were getting some from the spot in Pinole the service was subpar at the ordering booth and when we got the food it had a terrible after taste, I ordered the Chicken Club sandwich which I was eating in the dark of my car until I realized it had a funny taste when I saw it had an unknown black substance on the whole sandwich, my sister in law ordered chicken tenders which were burnt and we believe the criss cut fries we ordered were old because of how stale they tasted and the awful aftertaste. Do not eat at the Carls Jr in Pinole, there’s a Wendy’s across the street. I am worried about what that black substance was unfortunately if my health seems affected I may have to get in contact with my lawyers. Do better Carls Jr Pinole.
Atmosphere: 1
Food: 1
Service: 2
Ajith Chemparathy
The chicken was so hard. Barely any bbq
Atmosphere: 1
Food: 1
Service: 3
Ceyyo
The chicken was so hard and the lettuce taste like mold. Whats a waste of money and time. Thanks Carls Jr.
Atmosphere: 2
Food: 1
Service: 3
Tony Selyem
Did a really good job this morning.
Atmosphere: 5
Food: 5
Service: 5
Muriel Waukazoo
Good food. I think they are better over other fast-food place nearby.
Atmosphere: 4
Food: 4
Service: 4
Praneel Narayan
Only bad thing is that they are charging extra .25cents for each sauce. Times are tough already for people. Corporate needs to stop the extra charge for the sauces. Shame on them. Trying to be greedy. Needs to be changed quickly.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Bacon Cheeseburger and Fries, Natural-Cut French Fries
Nathaniel Bunggay
Food tasted excellent. Tried the jalapeño double cheeseburger for the first time, and it won’t be the last. Lady who took our order was nice and even served us our food
Food: 5
Service: 5
P. L. Haught
I think someone needs to layoff the crack pipe with these prices
Atmosphere: 1
Food: 3
Service: 4
Ryan Williams
Basically similar to all other Carl's Jr.'s. I do enjoy going to Carl's Jr since there's none in the area where I live. It's delicious
Parking: There is lots of free parking since it's attached to a shopping center.
Wheelchair accessibility: Handicap parking spots with the ramps to be able to get into the store. Single level structure
I ordered two western burgers on the app, 2 for $10. Manager susana said they didnt get any order from the app and cant help me.I even showed them the order on my phone a few times. They didnt bother to help at all. Payed $11 for nothing. ITS THE PRINCIPAL.Just talk to headquarters is all i got. Reached out to them few times amd still no response.Worst service i ever got. I will keep calling and talk to other local managers. I refuse to let this go unacknowelged.
Atmosphere: 1
Food: 2
Service: 1
Chris M
So nice
michael simmons
Great customer service with a smile ☺️??. Hot fresh food made to order. Got seven spicy Western bacon cheeseburgers for my brothers and they were absolutely Freakin Tastee!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Western Bacon Angus Cheeseburger Combo
Great burgers!
Atmosphere: 5
Food: 5
Service: 5
Horrible experience, Me and my family love Carls Jr but as we were getting some from the spot in Pinole the service was subpar at the ordering booth and when we got the food it had a terrible after taste, I ordered the Chicken Club sandwich which I was eating in the dark of my car until I realized it had a funny taste when I saw it had an unknown black substance on the whole sandwich, my sister in law ordered chicken tenders which were burnt and we believe the criss cut fries we ordered were old because of how stale they tasted and the awful aftertaste. Do not eat at the Carls Jr in Pinole, there’s a Wendy’s across the street. I am worried about what that black substance was unfortunately if my health seems affected I may have to get in contact with my lawyers. Do better Carls Jr Pinole.
Atmosphere: 1
Food: 1
Service: 2
The chicken was so hard. Barely any bbq
Atmosphere: 1
Food: 1
Service: 3
The chicken was so hard and the lettuce taste like mold. Whats a waste of money and time. Thanks Carls Jr.
Atmosphere: 2
Food: 1
Service: 3
Did a really good job this morning.
Atmosphere: 5
Food: 5
Service: 5
Good food. I think they are better over other fast-food place nearby.
Atmosphere: 4
Food: 4
Service: 4
Only bad thing is that they are charging extra .25cents for each sauce. Times are tough already for people. Corporate needs to stop the extra charge for the sauces. Shame on them. Trying to be greedy. Needs to be changed quickly.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Bacon Cheeseburger and Fries, Natural-Cut French Fries
Food tasted excellent. Tried the jalapeño double cheeseburger for the first time, and it won’t be the last. Lady who took our order was nice and even served us our food
Food: 5
Service: 5
I think someone needs to layoff the crack pipe with these prices
Atmosphere: 1
Food: 3
Service: 4
Basically similar to all other Carl's Jr.'s. I do enjoy going to Carl's Jr since there's none in the area where I live. It's delicious
Parking: There is lots of free parking since it's attached to a shopping center.
Wheelchair accessibility: Handicap parking spots with the ramps to be able to get into the store. Single level structure
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I ordered two western burgers on the app, 2 for $10. Manager susana said they didnt get any order from the app and cant help me.I even showed them the order on my phone a few times. They didnt bother to help at all. Payed $11 for nothing. ITS THE PRINCIPAL.Just talk to headquarters is all i got. Reached out to them few times amd still no response.Worst service i ever got. I will keep calling and talk to other local managers. I refuse to let this go unacknowelged.
Atmosphere: 1
Food: 2
Service: 1
So nice
Great customer service with a smile ☺️??. Hot fresh food made to order. Got seven spicy Western bacon cheeseburgers for my brothers and they were absolutely Freakin Tastee!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Western Bacon Angus Cheeseburger Combo
Older woman taking orders was unfathomably rude.
Atmosphere: 3
Food: 4
Service: 2
Kid-friendliness: Nice people very friendly
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger
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