Put both a large plain fry and a regular Cajun fry in the same bag then looked at me like I had two heads when I asked if both orders were in the same. No time to wait, hence the web order, so I just took them.
Eutokia White
The service was excellent. The staff were great. I received my order quickly and it was hot and fresh and delicious
Food: 5
Nicola
It's ok. I don't get the hype, but it's a good burger if you can't get to your favorite burger.
Debbie Bruhn
I've never been there
Ann Noble
Love the Pinole location.
Atmosphere: 5
Food: 5
Service: 5
Matthew Punda
I’ve eaten at 5guys thousands of times and this location is horrible and it’s always the same employee that is charging me incorrectly and giving me the wrong order .
Subigya Khatiwada
Seen the ups and downs with staff changes and stuff. But when the stars are aligned right, this spot can really blow your socks off 🤣
José Antonio Fuentes
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pimientos Verdes
Danielle D
Update- they honored the new burger !!! The only reason I didn't give them 5 stars is because of the hair in my fries. The people are great 💗
3/27 They got my order wrong but when I called they offered me a new burger. We will see if this happens when I go pick it up. I also found long black hair in the bag with my fries, thankfully it didn't end up in my mouth. That ruined my entire appetite. I will bump up the stars when I get my burger.
Been coming here for awhile and always gets my order wrong, i said no mushrooms and next time i know theyre there. Happens twice now. Gave it another chance this time i wanted oreo shake, then next thing you know they give me vanilla. Idk why but this hispanic lady did not understand anything i ordered
Atmosphere: 2
Food: 2
Service: 2
Lisa Bruce
The milkshakes are the best, since Scoopers by my High School .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Julia Poynter
Always a pleasant experience eating at a 5 Guys, and this location was no exception. The strawberry milkshake was so refreshing and I love a good coke zero. The burgers are well worth the price.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Todd Davis
Thank you, Rachel. Every time I come here food is excellent fresh and the staff super friendly. I’ve been to a lot of five guys from concord basically all over this place here trust me is the best!!!!!!! I can feel the LOVE they put into the food!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Julia VanPoynter
Always a pleasant experience eating at a 5 Guys, and this location was no exception. The strawberry milkshake was so refreshing and I love a good coke zero. The burgers are well worth the price.
Put both a large plain fry and a regular Cajun fry in the same bag then looked at me like I had two heads when I asked if both orders were in the same. No time to wait, hence the web order, so I just took them.
The service was excellent. The staff were great. I received my order quickly and it was hot and fresh and delicious
Food: 5
It's ok. I don't get the hype, but it's a good burger if you can't get to your favorite burger.
I've never been there
Love the Pinole location.
Atmosphere: 5
Food: 5
Service: 5
I’ve eaten at 5guys thousands of times and this location is horrible and it’s always the same employee that is charging me incorrectly and giving me the wrong order .
Seen the ups and downs with staff changes and stuff. But when the stars are aligned right, this spot can really blow your socks off 🤣
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pimientos Verdes
Update- they honored the new burger !!!
The only reason I didn't give them 5 stars is because of the hair in my fries.
The people are great 💗
3/27
They got my order wrong but when I called they offered me a new burger. We will see if this happens when I go pick it up. I also found long black hair in the bag with my fries, thankfully it didn't end up in my mouth. That ruined my entire appetite. I will bump up the stars when I get my burger.
Food: 1
Service: 5
Very dull the food was dry and cold.
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
Been coming here for awhile and always gets my order wrong, i said no mushrooms and next time i know theyre there. Happens twice now. Gave it another chance this time i wanted oreo shake, then next thing you know they give me vanilla. Idk why but this hispanic lady did not understand anything i ordered
Atmosphere: 2
Food: 2
Service: 2
The milkshakes are the best, since Scoopers by my High School .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Always a pleasant experience eating at a 5 Guys, and this location was no exception. The strawberry milkshake was so refreshing and I love a good coke zero. The burgers are well worth the price.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Thank you, Rachel. Every time I come here food is excellent fresh and the staff super friendly. I’ve been to a lot of five guys from concord basically all over this place here trust me is the best!!!!!!! I can feel the LOVE they put into the food!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Always a pleasant experience eating at a 5 Guys, and this location was no exception. The strawberry milkshake was so refreshing and I love a good coke zero. The burgers are well worth the price.
Atmosphere: 4
Food: 5
Service: 5
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