In-N-Out Burger

1417 Fitzgerald Dr, Pinole
(800) 786-1000

Recent Reviews

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Cindy C

Anytime I visit California, In-N-Out it’s a must visit!

It’s easier to get down order and leave. Drive thru can be hectic and the lines are insane! The employees are always with such an amazing attitude, establishment is extremely clean and everything is fresh.

After years coming to In-N-Out I found out through my little cousins that you can order a Neopolitan shake. 🫨 MUST TRY!

GREAT JOB TO THE STAFF 🙌🏼

HIGHLY RECOMMENDED!

Atmosphere: 5

Food: 5

Service: 5

Jackson Ribler

Very quick service and a great milkshake. Cool location too for enjoying a sunset.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burgers

Mike Rowland

Over 45 minute wait in line. Not fun, there has to be a better way.

Atmosphere: 2

Food: 5

Service: 5

Brianna Caitlin

In-N-Out is a favorite, but it’s never really an “in and out” experience. The wait time usually ranges from 30–45 minutes in the drive-thru, though the line does move fairly quickly. One area that could use improvement is the ordering process—my order is rarely repeated back correctly. I often have to double-check, especially for simple requests like no onions, which are frequently missed unless I ask. Overall, great food, but better order confirmation would make the experience smoother.

Atmosphere: 3

Food: 4

Service: 3

Dan Rhines Sr

Best one I've been to

Atmosphere: 5

Food: 5

Service: 5

Roderick Westberry

Overhyped honestly.
Burgers are nothing special and the fries are matching the same energy. We ordered a dbl only ketchup no cheese. The order was put in incorrectly. We confirmed the correct order at the pay window. Since we changed the order to correctly reflect a burger with only ketchup and bun we were told to wait outfront with our hazards on. First coming from someone who has worked in the food industry I get mistakes are made but I also know 1 it only takes a second to put 2 patties and ketchup on a bun and bag it. 2 a mistake on the order side does not mean the person ordering it made the mistake nor should they be made to feel so at the pay window and the pick up window. So we waited a few minutes for the new burger. Order comes out with cool fries and a burger with no ketchup. I get mistakes are mistakes the issue is the response. In my type of work if I bring up a mistake and have to take care of it I need to accept my mistake and address it accordingly.

Atmosphere: 3

Food: 2

Service: 2

Arthur reed

Great tasting food ,cool burgers 🍔 and fries 🍟, great taste on the lettuce wrap burgers, Animal fries look and taste awful 😖 you will be the judge 👨‍⚖️ 🤔

Atmosphere: 4

Food: 4

Service: 3

Donya home daycare

My daughter’s favorite place

Atmosphere: 5

Food: 5

Service: 5

don b

Place was packed as usual. Food was good as usual..always good. What more can be said. A must visit if you're on the west coast. Good prices for a superior hamburger.

Atmosphere: 5

Food: 5

Service: 5

Lisa Immel

The staff are super friendly. Food is the typical burger and fries. Very tasty.

Atmosphere: 5

Food: 5

Service: 5

Smail Metovic

The food is too inconsistent. One day, it's great, the next time, it's horrible. I understand that they have a lot of customers constantly there, but a little more effort in ensuring some consistency would be good. Especially since it's the only In-N-Out within a 15-20 mile radius.

Atmosphere: 5

Food: 3

Service: 5

J P

I do not appreciate that someone can cut in line and say, “nobody took my order” and they get to make everyone else at the drive thru wait because “nobody took their order.” I have a video of the person along with her license plates which shows the moment she cut me but I doubt it’ll do anything. DO BETTER. The employees KNEW she cut yet still took her order. Very disappointing.

Atmosphere: 1

Food: 4

Service: 1

Randy R

Only in and out can always produce the perfect burger

Atmosphere: 5

Food: 5

Service: 5

Aztec 100%

I refuse to spend my money at any food or business chain that supports racism or harms Mexican and Latin communities. I choose to support my community and uplift small, local businesses instead.
Make the real America great again 🦦👍🏿👍🏿

Roman Starous

Some of the best burgers, definitely best while, definitely best customer service!

Atmosphere: 5

Food: 5

Service: 5

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