I come to this KFC quite a lot, however, here lately at the drive thru, the order has been wrong consistently. It is like they don't even care weather or not they listen and attempt to put the correct food in the bag. The service very very slow!! I do believe I will go to another KFC due to the lack of concern for accuracy.
Atmosphere: 2
Food: 5
Service: 2
Sukhdev Dadra
Customer service 👎🏻
Atmosphere: 1
Food: 1
Service: 1
Taka Hashi
It tastes the same as it did 40 years ago.
Atmosphere: 5
Food: 5
Service: 5
Pra Teek
Had a terrible experience on Memorial Day. Why is the drive-thru staff so rude and why do they throw sauce when someone is polite?
Service: 1
Tim Peterson
Disgusting in every aspect, and I love KFC
Atmosphere: 1
Food: 1
Service: 1
Brick Steele
They stole my money, or messed up my order, depending on how you look at it. I drove through and ordered 5 piece tender with 2 mashed potatoes. He asked if j wanted fries. I said no two mashed potatoes. I paid TWENTY dollars for this. When I get home there are NO mashed potatoes. Just the fries i said no i dont want. I have nothing to dip the tenders in. It's like a 10 minute drive back, so of course everything will be cold. Basically never going here again.
Atmosphere: 3
Food: 5
Service: 1
Rene Recio
Not a place to go back have experienced twice coming to this KFC and services is not as friendly as it should be.
Food: 4
Service: 1
John jackson
Attitude and rude service. And the food is old.
Atmosphere: 3
Food: 2
Service: 1
Jahan Alekozai
Customer service are awful the staff is so rude and unprofessional specially the mexican short lady sucks i will never visit the place again no one should visit thay have no respect and shame
Atmosphere: 1
Food: 1
Service: 1
JL Crosby
Again ignored my order and gave me what they wanted to. I ordered 3 piece -white meat. They give me 3 piece dark
The drive-through service staff was unclear in receiving and explaining the order. He didn’t have the courtesy to explain what he meant when I ordered the chicken pieces. All he repeated was if I wanted meal or separate and because of the way he spoke I couldn’t understand. Glad that another server intervened and took my order. It really spoiled my day and the meal that I was going to enjoy. I don’t eat much at KFC, this was maybe my second drive- through order so yes I needed clarity in if the fried chicken was to be bought sperate or as a meal. I’m never coming back to KFC, Pinole ever again because servers aren’t trained to explain clearly or help people like me. Just repeating ‘separate’ or ‘meal’ doesn’t help. Sadly, with the high prices of kfc food, the service is crashing down.
Service: 1
Nai Saevang
The food at KFC is usually pretty good, but the prices are just so high. Nice location with plenty of parking. Service was fast.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken, Gravy
Shay Domo
Hispanic lady at drive-thru Rude & Overcharges but manager fixed employee mistakes so 5 star teaching moment. I initially went through the drive-thru to order a 3 piece (crispy breast, wings, coleslaw & mashed potato) for my grandpa. The Hispanic lady told me the order was going to be almost $19. I left the drive-thru to go inside KFC & look at their menu. I called my grandparents to let them know so my grandma asked to let her know the cost of a 2 piece & extra side since the 3 piece was costly. The 2 piece & extra side was $19.06. I immediately got frustrated so it took the manager, Ms. Terri to get involved & correct the issues of the employee. The correct price for a 3 piece was $16.45 not $19. The Hispanic lady was OVERCHARGING for some chicken. Then had the audacity to argue with the manager when the manager was teaching her how to properly input a 3 piece order. Smh THANK YOU, MS. TERRI. 5 stars ⭐️
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Fried Chicken
Jorge Lopez
I order number 14 and the Woman asks me if I want fries or other options, after she mentions the option I decided to get fries with my order! She was very disrespectful and she said why I ask for opinions and I decided fries! I told her you’re here to help Customers! In the window to pay she told me if I don’t like I have to go and she said bad words! I don’t think I get fast food on any KFC! Thankfully the Customers have many others options!
Service: 1
PinkBloppy
The employees didn’t get our order right and made it more expensive and when we went back they got mad cause we simply asked for the soda they charged us for.
I come to this KFC quite a lot, however, here lately at the drive thru, the order has been wrong consistently. It is like they don't even care weather or not they listen and attempt to put the correct food in the bag. The service very very slow!! I do believe I will go to another KFC due to the lack of concern for accuracy.
Atmosphere: 2
Food: 5
Service: 2
Customer service 👎🏻
Atmosphere: 1
Food: 1
Service: 1
It tastes the same as it did 40 years ago.
Atmosphere: 5
Food: 5
Service: 5
Had a terrible experience on Memorial Day. Why is the drive-thru staff so rude and why do they throw sauce when someone is polite?
Service: 1
Disgusting in every aspect, and I love KFC
Atmosphere: 1
Food: 1
Service: 1
They stole my money, or messed up my order, depending on how you look at it. I drove through and ordered 5 piece tender with 2 mashed potatoes. He asked if j wanted fries. I said no two mashed potatoes. I paid TWENTY
dollars for this. When I get home there are NO mashed potatoes. Just the fries i said no i dont want. I have nothing to dip the tenders in. It's like a 10 minute drive back, so of course everything will be cold. Basically never going here again.
Atmosphere: 3
Food: 5
Service: 1
Not a place to go back have experienced twice coming to this KFC and services is not as friendly as it should be.
Food: 4
Service: 1
Attitude and rude service. And the food is old.
Atmosphere: 3
Food: 2
Service: 1
Customer service are awful the staff is so rude and unprofessional specially the mexican short lady sucks i will never visit the place again no one should visit thay have no respect and shame
Atmosphere: 1
Food: 1
Service: 1
Again ignored my order and gave me what they wanted to. I ordered 3 piece -white meat. They give me 3 piece dark
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
The drive-through service staff was unclear in receiving and explaining the order. He didn’t have the courtesy to explain what he meant when I ordered the chicken pieces. All he repeated was if I wanted meal or separate and because of the way he spoke I couldn’t understand. Glad that another server intervened and took my order. It really spoiled my day and the meal that I was going to enjoy. I don’t eat much at KFC, this was maybe my second drive- through order so yes I needed clarity in if the fried chicken was to be bought sperate or as a meal. I’m never coming back to KFC, Pinole ever again because servers aren’t trained to explain clearly or help people like me. Just repeating ‘separate’ or ‘meal’ doesn’t help. Sadly, with the high prices of kfc food, the service is crashing down.
Service: 1
The food at KFC is usually pretty good, but the prices are just so high. Nice location with plenty of parking. Service was fast.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken, Gravy
Hispanic lady at drive-thru Rude & Overcharges but manager fixed employee mistakes so 5 star teaching moment.
I initially went through the drive-thru to order a 3 piece (crispy breast, wings, coleslaw & mashed potato) for my grandpa. The Hispanic lady told me the order was going to be almost $19. I left the drive-thru to go inside KFC & look at their menu. I called my grandparents to let them know so my grandma asked to let her know the cost of a 2 piece & extra side since the 3 piece was costly. The 2 piece & extra side was $19.06. I immediately got frustrated so it took the manager, Ms. Terri to get involved & correct the issues of the employee. The correct price for a 3 piece was $16.45 not $19. The Hispanic lady was OVERCHARGING for some chicken. Then had the audacity to argue with the manager when the manager was teaching her how to properly input a 3 piece order. Smh
THANK YOU, MS. TERRI. 5 stars ⭐️
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Fried Chicken
I order number 14 and the Woman asks me if I want fries or other options, after she mentions the option I decided to get fries with my order!
She was very disrespectful and she said why I ask for opinions and I decided fries!
I told her you’re here to help Customers!
In the window to pay she told me if I don’t like I have to go and she said bad words!
I don’t think I get fast food on any KFC!
Thankfully the Customers have many others options!
Service: 1
The employees didn’t get our order right and made it more expensive and when we went back they got mad cause we simply asked for the soda they charged us for.
Atmosphere: 2
Food: 4
Service: 1
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