Again ignored my order and gave me what they wanted to. I ordered 3 piece -white meat. They give me 3 piece dark
Atmosphere: 2
Food: 4
Service: 1
Gurleen Babra
The drive-through service staff was unclear in receiving and explaining the order. He didn’t have the courtesy to explain what he meant when I ordered the chicken pieces. All he repeated was if I wanted meal or separate and because of the way he spoke I couldn’t understand. Glad that another server intervened and took my order. It really spoiled my day and the meal that I was going to enjoy. I don’t eat much at KFC, this was maybe my second drive- through order so yes I needed clarity in if the fried chicken was to be bought sperate or as a meal. I’m never coming back to KFC, Pinole ever again because servers aren’t trained to explain clearly or help people like me. Just repeating ‘separate’ or ‘meal’ doesn’t help. Sadly, with the high prices of kfc food, the service is crashing down.
Service: 1
Nai Saevang
The food at KFC is usually pretty good, but the prices are just so high. Nice location with plenty of parking. Service was fast.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken, Gravy
Shay Domo
Hispanic lady at drive-thru Rude & Overcharges but manager fixed employee mistakes so 5 star teaching moment. I initially went through the drive-thru to order a 3 piece (crispy breast, wings, coleslaw & mashed potato) for my grandpa. The Hispanic lady told me the order was going to be almost $19. I left the drive-thru to go inside KFC & look at their menu. I called my grandparents to let them know so my grandma asked to let her know the cost of a 2 piece & extra side since the 3 piece was costly. The 2 piece & extra side was $19.06. I immediately got frustrated so it took the manager, Ms. Terri to get involved & correct the issues of the employee. The correct price for a 3 piece was $16.45 not $19. The Hispanic lady was OVERCHARGING for some chicken. Then had the audacity to argue with the manager when the manager was teaching her how to properly input a 3 piece order. Smh THANK YOU, MS. TERRI. 5 stars ⭐️
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Fried Chicken
Jorge Lopez
I order number 14 and the Woman asks me if I want fries or other options, after she mentions the option I decided to get fries with my order! She was very disrespectful and she said why I ask for opinions and I decided fries! I told her you’re here to help Customers! In the window to pay she told me if I don’t like I have to go and she said bad words! I don’t think I get fast food on any KFC! Thankfully the Customers have many others options!
Service: 1
PinkBloppy
The employees didn’t get our order right and made it more expensive and when we went back they got mad cause we simply asked for the soda they charged us for.
Atmosphere: 2
Food: 4
Service: 1
Galen Hanes
there no way I could make chicken like KFC so 5 stars i do have to drain coldslaw that okay
Parking: Lucky's Big 5 Mt Mike's
Atmosphere: 5
Food: 5
Service: 5
Jesse Szwanek
Stood in line in the store waiting for 18 minutes all i wanted was a large mash and soda. No one approached me for 18 minutes. They’re soda fountain for customers is broken. And the lady gave me the wrong soda that i asked for.
Atmosphere: 1
Food: 1
Service: 1
Morgan Ochoa
Unfortunately the woman taking orders has a bad attitude, to which I’m seeing is a regular occurrence from comments on here and Yelp. Very displeasing and uncomfortable to be yelled at through the intercom after asking a simple question about our meal. I understand now that this is the price we have to pay for fast food
Literally been waiting for my food for 30 minutes on my own Doordash order when my food was supposed to be ready 15 minutes ago. They told me it was a 15-20 minute wait. What's the point of them accepting Doordash orders when they can't even be on time? Horrible staff. Fire them all and replace them with competent decent people who knows who m good to go their jobs.
Atmosphere: 1
Food: 2
Service: 1
Sajan
I found the cashier lady at drive through So rude . She was staring at me while I was just picking my food up . She doesn’t know any customer Service. Probably she works afternoons. Bit old mid aged . Had a bad
Atmosphere: 2
Food: 3
Service: 1
Sahir Randhawa
Awful. Hardly even cooked this "chicken"
Atmosphere: 1
Food: 1
Service: 1
Sandra Mowry
Gave me serious stomachache and discomfort after eating there.
Again ignored my order and gave me what they wanted to. I ordered 3 piece -white meat. They give me 3 piece dark
Atmosphere: 2
Food: 4
Service: 1
The drive-through service staff was unclear in receiving and explaining the order. He didn’t have the courtesy to explain what he meant when I ordered the chicken pieces. All he repeated was if I wanted meal or separate and because of the way he spoke I couldn’t understand. Glad that another server intervened and took my order. It really spoiled my day and the meal that I was going to enjoy. I don’t eat much at KFC, this was maybe my second drive- through order so yes I needed clarity in if the fried chicken was to be bought sperate or as a meal. I’m never coming back to KFC, Pinole ever again because servers aren’t trained to explain clearly or help people like me. Just repeating ‘separate’ or ‘meal’ doesn’t help. Sadly, with the high prices of kfc food, the service is crashing down.
Service: 1
The food at KFC is usually pretty good, but the prices are just so high. Nice location with plenty of parking. Service was fast.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken, Gravy
Hispanic lady at drive-thru Rude & Overcharges but manager fixed employee mistakes so 5 star teaching moment.
I initially went through the drive-thru to order a 3 piece (crispy breast, wings, coleslaw & mashed potato) for my grandpa. The Hispanic lady told me the order was going to be almost $19. I left the drive-thru to go inside KFC & look at their menu. I called my grandparents to let them know so my grandma asked to let her know the cost of a 2 piece & extra side since the 3 piece was costly. The 2 piece & extra side was $19.06. I immediately got frustrated so it took the manager, Ms. Terri to get involved & correct the issues of the employee. The correct price for a 3 piece was $16.45 not $19. The Hispanic lady was OVERCHARGING for some chicken. Then had the audacity to argue with the manager when the manager was teaching her how to properly input a 3 piece order. Smh
THANK YOU, MS. TERRI. 5 stars ⭐️
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Fried Chicken
I order number 14 and the Woman asks me if I want fries or other options, after she mentions the option I decided to get fries with my order!
She was very disrespectful and she said why I ask for opinions and I decided fries!
I told her you’re here to help Customers!
In the window to pay she told me if I don’t like I have to go and she said bad words!
I don’t think I get fast food on any KFC!
Thankfully the Customers have many others options!
Service: 1
The employees didn’t get our order right and made it more expensive and when we went back they got mad cause we simply asked for the soda they charged us for.
Atmosphere: 2
Food: 4
Service: 1
there no way I could make chicken like KFC so 5 stars i do have to drain coldslaw that okay
Parking: Lucky's Big 5 Mt Mike's
Atmosphere: 5
Food: 5
Service: 5
Stood in line in the store waiting for 18 minutes all i wanted was a large mash and soda. No one approached me for 18 minutes. They’re soda fountain for customers is broken. And the lady gave me the wrong soda that i asked for.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately the woman taking orders has a bad attitude, to which I’m seeing is a regular occurrence from comments on here and Yelp. Very displeasing and uncomfortable to be yelled at through the intercom after asking a simple question about our meal. I understand now that this is the price we have to pay for fast food
Atmosphere: 1
Service: 1
The worst customer service ever don’t come
Service: 1
Restaurantji Recommends
Literally been waiting for my food for 30 minutes on my own Doordash order when my food was supposed to be ready 15 minutes ago. They told me it was a 15-20 minute wait. What's the point of them accepting Doordash orders when they can't even be on time? Horrible staff. Fire them all and replace them with competent decent people who knows who m good to go their jobs.
Atmosphere: 1
Food: 2
Service: 1
I found the cashier lady at drive through So rude . She was staring at me while I was just picking my food up . She doesn’t know any customer Service. Probably she works afternoons. Bit old mid aged . Had a bad
Atmosphere: 2
Food: 3
Service: 1
Awful. Hardly even cooked this "chicken"
Atmosphere: 1
Food: 1
Service: 1
Gave me serious stomachache and discomfort after eating there.
KFC WAS OKAY?
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