Panera Bread
1376 Fitzgerald Dr, Pinole
(510) 758-0015
Recent Reviews
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I love Panera. Honestly, I do. It's better food, better for you, than anything else, and nobody else even comes close to the quality.
Which is why tonight's experience was -- well, it sucked.
I walked in, and the guy behind the counter just side-eyed me for a minute, said they were a little backed up, and told me I should "just go somewhere else."
I didn't know what else to do, so I just left. I've never been treated like that at any fast-food restaurant, much less Panera. I won't return to this location.
Atmosphere: 4
Food: 5
Service: 1
The "baguette" slice that came with my soup was disgusting. The soup was pretty good, though.
Atmosphere: 4
Food: 3
Service: 4
Omg great staff!!! Met Collette didn't know which kind of bread would be the softest and she let me sample both kinds and pick which one I liked. She was so nice and friendly. Definitely will come back because of her! World would be a better place if everyone was as friendly as her. Our cashier shamir was also amazing so nice and friendly got my order PERFECTLY! thanks panera bread!
Atmosphere: 5
Food: 5
Service: 5
I truly didn't care for the food. The bread was dry and the salad was almost served full of the lettuce core, yuck!
Atmosphere: 2
Food: 3
Service: 3
i am currently sick and ordered 3 chicken noodle soups from panera. i received 3 broccoli cheddar soups. i can see on the ticket that my order was correct but the stuff in the bag was completely wrong. i called the location 2x and no one answered/ there was no option for a voicemail. submitted a complaint through uber but its not uber or the driver’s fault and i don’t really want my money back i want the food that i ordered. if you could not fulfill my order as written you should’ve contacted me i would have cancelled it.
I only have done a pick up of my items. The place is clean. There was great service. Pick-up is available quickly, so don't order and think you will wait 30 minutes. The prices are affordable. Fast and great service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Rancher, Chipotle Chicken Avo Melt & Broccoli Cheddar Soup Cup You Pick 2, Pomegranate Hibiscus Tea - Naturally Flavored Herbal Tea, Smokehouse BBQ Chicken Sandwich, Creamy Tomato Soup
I like this location.
But the water quality bothers me.
People pay a lot of money for a drink, I'll say specifically tea but it's all the water.
When you get the tea, it taste okay if you put enough sugar in it. As it starts to cool, you realize it has no filtration at all. I threw the rest out just because it was not palatable. It taste like the water came from a hose with rusty piping lol
Same with soda, once it cools you can taste the dirty water.
Starbucks has filters and to you can taste the difference. If you're going to charge customers a comparable price to a cafe, then filter the water so it's safe to drink and taste good.
Besides that, this location is convenient. Staff is generally great, in my experience the orders are out timely.
Atmosphere: 5
Food: 4
Service: 5
Expensive for small portions of mediocre food. Also the blueberry lavender lemonade is really disgusting.
Atmosphere: 3
Food: 2
Service: 4
Very good attention from the staff
Atmosphere: 5
Food: 5
Service: 5
Food is great there. Soups, salads , sandwiches, etc. bakery too.
I'
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Broccoli Cheddar Soup, Grilled Chicken & Avo blt, Greek Salad
Restaurantji Recommends
They gave me cold food and messed up my order and gave us attitude when we asked
for them to remake it
Atmosphere: 2
Food: 1
Service: 1
Bagel and sandwich great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Crunch Bagel, Everything Bagel with Plain Cream Cheese
Staff here today was beyond amazing.
Thanks for the good morning !
Atmosphere: 5
Food: 5
Service: 5
This is the best Panera even though they all taste the same because everyone who works there is soooo nice! Natalie is a great manager and runs a really nice store. She is efficient and friendly and even though all 6 of us ordered separately close to closing time she was really patient with us. And even at 8:30pm our food tasted fresh and well prepared. Great job team and thank you!
Atmosphere: 5
Food: 5
Service: 5
The manager Natalie went above and beyond to help my friend make a decision she’s super knowledgeable and knows what to recommend. The rest of the staff was super friendly as well overall a great experience.
Atmosphere: 5
Food: 5
Service: 5
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