Starbucks
1540 Fitzgerald Dr, Pinole
(510) 222-1168
Recent Reviews
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I used to love this place. Gina is the best customer service person there can be. She was kind enough to say she would toast the 13 bagels I wanted to buy in a baker's dozen the next week for a group gathering I would attend, and I used to go there all the time. I only wanted then toasted one time for this group gathering so they would know how good the cinnamon raisin bagels are toasted with the almond honey spread. Unfortunately, Gina wasn't there, and I know it's company policy, but the manager didn't even hesitate to say no way. Sometimes I feel you need to go out of the way for a long-term customer to let them know you appreciate their business. I won't be going there again.
Atmosphere: 5
Food: 5
Service: 1
Starbucks needs to pay for more employees to be present in the morning. It took 15 minutes just to get a cup of coffee. Nothing fancy, pre-made coffee
Atmosphere: 1
Service: 1
Staff is very friendly
Atmosphere: 5
Food: 5
Service: 5
Been coming here since I moved here for many months. At least six and I always bring my scooter inside today. An employee told me I couldn't bring it inside which was weird because nobody else was saying anything and everyone looked at him kind of weird. I come in there a lot to get my morning coffee and I'm not sure if the employee was new but this is news to me that I couldn't bring my scooter inside. And the employee was very rude about it. I also over hear anonther employee saying I was ok but he demanded I leave. Not to mention this is the first time I've ever seen this employee working. Like I said I come there a lot .
Went with a family member two months ago. Thinking maybe this location will be different from a location I used to go to, but I was wrong.
The drinks are extremely watered down. Prices are a bit high. The shop is spacious though, Two of the workers are rude and frustrated as if they wished they were not working here.
It’s just odd that two Starbucks location have the rude workers, is it the environment or the company?
Atmosphere: 1
Food: 1
Service: 1
Automated voice at Drive Thru is horrible, I won’t be coming back to this location. Every other aspect is perfect - staff, speed of service, food quality
Atmosphere: 1
Food: 1
Service: 1
Asking for a medium macha tea no ice and not tipping gets you this for $5.45.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. They have closing hours at 9:30 p.m. I arrived at 9:10 p.m. and the door was closed. It was only drive-thru., I went to the drive-thru window and they told me I could only order with a car What a stupid answer and a black girl even mockingly told me that it wasn't possible. In reality, those people who are serving me don't have the capacity to serve, they just say stupid things. For my part, they don't deserve a single star. Only one will appear because Google asks for it.
Had to do an exchange for a drink order in the Drive-Thru and received an argumentative and aggressive response... I even apologize for asking for a different drink and offered to pay for it but instead their manager was brought out and talked to me like a child... Very unfortunate I loved this location however they are very unprofessional... I will say however the young man who works there is very nice!
Atmosphere: 1
Food: 1
Service: 1
Shout out to today's shift....who knew exactly what I wanted and it's better than I remembered
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a Java chip frap and got something that taste like a carmel Frappuccino. Won't go back to this Starbucks again.
Food: 1
I use to love this starbucks but some of the workers (New I'm guessing) are kinda rude 😒 & it's not like I'm giving anyone a hard time - the energy is just not it & it sucks b/c this one is so close to me 🥲
Atmosphere: 3
Food: 5
Service: 2
Very nice Starbucks store, relaxing and laid back. I like the fact that they have a few nice, comfortable padded chairs (like living room chairs).
Atmosphere: 5
Food: 4
Service: 4
Always amazing it's
Atmosphere: 5
Food: 5
Service: 5
No loud music in this visit. Much better.
Atmosphere: 5
Food: 4
Service: 5
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