I am writing to formally express my dissatisfaction and concern regarding the behavior of Sonu, a manager at your Starbucks location, and her supervisor. My recent experience with them was not only disappointing but also distressing, as I felt treated rudely and dismissively while seeking assistance.
During my visit, I encountered Sonu, who displayed a lack of professionalism and courtesy in her interactions with me and other customers. Her tone was condescending, and her responses were unhelpful, leaving me feeling belittled and unwelcome. When I attempted to address my concerns, she insisted that she had "backup" from HR, implying that her behavior was justified and that she would not face any repercussions for her actions. This assertion only added to my sense of frustration and helplessness as a customer.
It is unacceptable for any employee, especially in a managerial position, to treat customers in such a manner. I believe that everyone deserves to be treated with respect and courtesy, regardless of the circumstances. The lack of accountability for such behavior raises serious concerns about the work environment at this location and the standards set by your company.
I kindly request a thorough investigation into this matter, as I believe that both Sonu and her supervisor need to be held accountable for their actions. It is imperative that your establishment fosters a culture of respect and professionalism, not only for customers but also for employees.
Thank you for your attention to this matter. I look forward to your prompt response and a resolution to ensure that no other customer has to endure a similar experience.
Good Customer
Atmosphere: 1
Food: 1
Service: 1
Yoel and Noah Rubin
Nothing wrong with the place except for the awful music in the background, which ruins any chance of having a nice cup of coffee quietly
Atmosphere: 2
Food: 4
Service: 4
adrian culpepper
One of the best Starbucks locations, when you buy from this location you can use target rewards and Starbucks rewards! I love the staff at this location they always make sure the drink is exactly how you asked as many modifiers I add, 10 out of 10.
Atmosphere: 5
Food: 5
Service: 5
roshani lamsal
Too Loud not a good location to study if you are looking for the quite place.
Atmosphere: 1
Service: 5
Roberto Martinez
This is the worst Starbucks in the world!!! They never have cream. The workers don’t have any customer services and they don’t care
Atmosphere: 1
Food: 1
Service: 1
Karla Pineda
I love it ?
Ariel Austin
I got there at 7:40pm and they said they was closing when they close at 8:00pm very rude
Alter Ego
I tried one of the new lemonade. It was delicious and very pretty. My picture was taken after I got home so it had melted, but it was still very good.
Atmosphere: 3
Food: 5
Service: 5
Naomi Lynn Haddock
Store left dark an hour before closing time, nobody there
Yahya Qadari
I got my own coffee in different locations still same taste, but in this location, oh my god, awful, I feel like wanna throw out.
Terrible service. 3 staff standing around talking, ignoring customers. Tables and floors could do with cleaning. Too busy talking about nothing work related. Inventory very poor, no lemon cake or snacks to speak of. Also no whipped cream for the drinks required. One of the worst Starbucks around. Don’t know how they keep trading. Glad there are other Starbucks around. Good luck keeping the doors open with this pathetic store.
Ellen Perry-Thistle
The coffee was so weak it barely tasted like coffee. I threw it away.
I am writing to formally express my dissatisfaction and concern regarding the behavior of Sonu, a manager at your Starbucks location, and her supervisor. My recent experience with them was not only disappointing but also distressing, as I felt treated rudely and dismissively while seeking assistance.
During my visit, I encountered Sonu, who displayed a lack of professionalism and courtesy in her interactions with me and other customers. Her tone was condescending, and her responses were unhelpful, leaving me feeling belittled and unwelcome. When I attempted to address my concerns, she insisted that she had "backup" from HR, implying that her behavior was justified and that she would not face any repercussions for her actions. This assertion only added to my sense of frustration and helplessness as a customer.
It is unacceptable for any employee, especially in a managerial position, to treat customers in such a manner. I believe that everyone deserves to be treated with respect and courtesy, regardless of the circumstances. The lack of accountability for such behavior raises serious concerns about the work environment at this location and the standards set by your company.
I kindly request a thorough investigation into this matter, as I believe that both Sonu and her supervisor need to be held accountable for their actions. It is imperative that your establishment fosters a culture of respect and professionalism, not only for customers but also for employees.
Thank you for your attention to this matter. I look forward to your prompt response and a resolution to ensure that no other customer has to endure a similar experience.
Good Customer
Atmosphere: 1
Food: 1
Service: 1
Nothing wrong with the place except for the awful music in the background, which ruins any chance of having a nice cup of coffee quietly
Atmosphere: 2
Food: 4
Service: 4
One of the best Starbucks locations, when you buy from this location you can use target rewards and Starbucks rewards! I love the staff at this location they always make sure the drink is exactly how you asked as many modifiers I add, 10 out of 10.
Atmosphere: 5
Food: 5
Service: 5
Too Loud not a good location to study if you are looking for the quite place.
Atmosphere: 1
Service: 5
This is the worst Starbucks in the world!!! They never have cream. The workers don’t have any customer services and they don’t care
Atmosphere: 1
Food: 1
Service: 1
I love it ?
I got there at 7:40pm and they said they was closing when they close at 8:00pm very rude
I tried one of the new lemonade. It was delicious and very pretty. My picture was taken after I got home so it had melted, but it was still very good.
Atmosphere: 3
Food: 5
Service: 5
Store left dark an hour before closing time, nobody there
I got my own coffee in different locations still same taste, but in this location, oh my god, awful, I feel like wanna throw out.
Food: 1
Restaurantji Recommends
Terrible service. 3 staff standing around talking, ignoring customers. Tables and floors could do with cleaning. Too busy talking about nothing work related. Inventory very poor, no lemon cake or snacks to speak of. Also no whipped cream for the drinks required. One of the worst Starbucks around. Don’t know how they keep trading. Glad there are other Starbucks around. Good luck keeping the doors open with this pathetic store.
The coffee was so weak it barely tasted like coffee. I threw it away.
Caffeine!!!
Friendly customer service.
Never been their cannot rate them
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