Subway
2768 Pinole Valley Rd, Pinole
(510) 283-5440
Recent Reviews
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Scamming up in there. I ordered a foot long sandwich and she turned the sandwich sideways ,which makes the sandwich much shorter and added the meat and rolled up the sandwich into a 6 inch sandwich. What a scheme!!!!
Service: 1
This shop is fine. THE WEBSITE IS RIDICULOUS. I spent over an hour trying to login, call for assistance and or email for help. NOTHING. For a national corporation, very poorly managed website.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Tuna, All-American Club
The employees were un pleasant and created an atmosphere I didn’t wish to be in.
Atmosphere: 2
Food: 3
Service: 1
I always order online, and my food is always delicious! Customer service is top notch, and overall a very friendly environment.
Atmosphere: 5
Food: 5
Service: 5
Ordered 5 sandwiches. On 3 of them they added toppings that weren't asked for and didn't give the toppings that were asked for They also didn't give extra meat that was paid for. Didn't get much sauce at all on any sandwich. Horrible experience with this subway franchise every time I've been there. Owner isn't doing any quality control and the employees don't pay attention to the orders
Food: 2
Service: 1
Poor service.
Service: 1
Walked in 30 min.after they opened and the girl says "here to pick up?" After I said no she was very rude towards me. I asked for a turkey sandwich and what types of cheese do they have. She just points to a list and I chose Monterey. Then she blurts out "that costs extra" even though it wasn't noted. I got the worst sandwich ever. There was barely a slice of turkey. The bread was hard. The tomatoes tasted rotten. And the lettuce was brown. That meant the veggies were from the day before especially since they just opened. Nothing was FRESH! I'm never going back!! They need to get rid of her ASAP
Parking: Never any vacant spots
Atmosphere: 1
Food: 1
Service: 1
They have restrooms but they don't let you use it, they will always tell you it's not
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Roast Beef
That's very clean place. No line. It's fast and fresh. My son mentioned that they put too much Beef. ?? however, he likes the food. But, they DO NOT let to use the bathroom. They don't have a place for customers to wash their hands. Always mentioned that the restroom is out of service. I also, notice this store has not health department. Permit. It expired on 02, 03,2023. After that, no one shows up to inspect.
Atmosphere: 2
Food: 4
Service: 1
Wow. I will never return to this subway. First of all, if you don't have cucumbers, then make sure I can't order it on the app. Second, why did this restaurant feel like a sauna? Could you please turn on the air conditioning? And if it's not working, could you at least open the door? I really wanted to eat inside, but that wasn't happening. I'll stick with another location.
Parking: There are spots where it looks like the asphalt melted, and the wheels created potholes. LOL.
Atmosphere: 1
Food: 4
Service: 3
Restaurantji Recommends
Ordered Sandwich through the app. Missing several toppings, brown lettuce. If I wasn't back at work, I'd take it back... I just might when I get off.Oh, AND I ordered the Turkey Titan.Whomever made my sandwich put less than what goes on the regular turkey sandwich. They for sure cutting cost, ripping you off if you order through the app.
Food: 2
Service: 1
Food is good if you need a quick meal but service is a little iffy?
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Vitaminwater Power
The lady at the store denied me access to their restroom, even though I only needed to wash my hands before taking the food. She simply replied "no washroom" with a complete lack of concern. Strangely enough, there was a locked room labeled as "unisex". I couldn't help but wonder if the employees washed their hands after using the toilet or before preparing food, since according to the lady, there was no restroom available in the store.
Ordered 2 foot long turkey sandwiches, each foot long only had 6 slices of turkey. It should be 12 slices turkey on a foot long sandwich. Each slice should be folded and put 6 across than on other 6 folded on top of the first 6. The subway training video clearly shows how it should be done. These stores are cheating us by putting less meat . Most of these cheating franchises are Indian owners who have untrained employees and they also tell their employees to put less of everything on the sandwiches.
Good sandwich and great
Atmosphere: 5
Food: 5
Service: 5
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