I had the absolute pleasure of working with Jess today. From the moment I walked in, I was greeted with the biggest, most welcoming smile. Throughout my entire visit, she was polite, kind, and genuinely funny. Jess is truly customer-driven and makes the experience unforgettable. Because of her, this will be the store I choose to visit again and again. Jess deserves every bit of recognition, and I’m proud to give this store my business because of her outstanding service.
Karen Luhmann
The manager was so nice! All the cookies looked amazing. I took advantage of the birthday celebration. I got a free deck of game cards. I drove about 30 miles to come to the Pismo location and the manager totally made it worth all of my time and effort!!
Taliya Duncan
Lowkey kind of run out of cookies fast, but they are good at least!!!
John Stobbe
Amazing customer service! Super friendly!
Oso Meza
Really felt welcomed and cared for at this Crumbl location. The team was very nice, and timely with my order. I’ll be back again soon for my sweet tooth fix!
Julia Roberts
I love their cookies!
Nicole Monteiro
It is evident that the staff there are not properly trained in customer service and need a manager to guide them. I’m hopeful in my review that the manager of this location takes a serious look into his team and their actions toward their customers. Buckets of Dough LLC being the owner, maybe they will look into this as well. In celebration of my birthday I was excited to order the Dubai Brownie today. I placed the order online at 1pm for pick up between 2:30-3pm. I knew my arrival time would be prior to 3pm as I had to pick up all 3 of my children from school prior. When I arrived I checked in at 2:58pm on the order and it said I was first in line. Key point there. There was only one man waiting at the pick up counter and two girls still deciding on their order with another man behind them waiting to order. To be clear, none of them has ordered at this point. After about 5 minutes the girls and the man ordered and another came in and ordered. Another 5 minutes go by and not once has anyone in the store been greeted by the two girls working in the back. Having been over 10 minutes waiting I asked one of the girls about an estimate time for my order. (According to her, her name is JIMENA) I was then very rudely asked my name, when I gave it to her she rolled her eyes and went to check. She came back and again very rudely said there are many others in front of you. Which is odd, considering I placed this order for pick up hours prior and was told by the app I was first in line but ok. I then went to grab all the children as many others have now entered the store with about 7 customers milling about waiting with no communication from the workers and I had no clue how long it would actually take for one single cookie order. When we came back into the store every single person received their order. People who ordered way after we ever got there. So for asking a simple question on when the order I placed hours earlier would be ready I was met with hostility and retaliation by Jimena when I was simply looking for a timeframe so my kids and I could wait either in the car or in the store depending on the answer.
Your staff needs crucial training on a customer service experience. Will likely not return or refer.
Vivian Tyler
great store!
Nathaniel Lynn
I ordered the Biscoff® Lava Cookie, the Mallow Sandwich Cookie ft. OREO, the Cinnamon Scone Cookie, the Chocolate Covered Banana Cookie, and the Vanilla Bean Strawberry Cake and a novelty Crumbl Cutter. 40/50 for taste. Service was very quick and kind cashier. Great
Frankie Castello
The cookies are great, and they store really well, so when I don’t finish all of it you can save it for later
I had the absolute pleasure of working with Jess today. From the moment I walked in, I was greeted with the biggest, most welcoming smile. Throughout my entire visit, she was polite, kind, and genuinely funny. Jess is truly customer-driven and makes the experience unforgettable. Because of her, this will be the store I choose to visit again and again. Jess deserves every bit of recognition, and I’m proud to give this store my business because of her outstanding service.
The manager was so nice! All the cookies looked amazing. I took advantage of the birthday celebration. I got a free deck of game cards. I drove about 30 miles to come to the Pismo location and the manager totally made it worth all of my time and effort!!
Lowkey kind of run out of cookies fast, but they are good at least!!!
Amazing customer service! Super friendly!
Really felt welcomed and cared for at this Crumbl location. The team was very nice, and timely with my order. I’ll be back again soon for my sweet tooth fix!
I love their cookies!
It is evident that the staff there are not properly trained in customer service and need a manager to guide them. I’m hopeful in my review that the manager of this location takes a serious look into his team and their actions toward their customers. Buckets of Dough LLC being the owner, maybe they will look into this as well. In celebration of my birthday I was excited to order the Dubai Brownie today. I placed the order online at 1pm for pick up between 2:30-3pm. I knew my arrival time would be prior to 3pm as I had to pick up all 3 of my children from school prior. When I arrived I checked in at 2:58pm on the order and it said I was first in line. Key point there. There was only one man waiting at the pick up counter and two girls still deciding on their order with another man behind them waiting to order. To be clear, none of them has ordered at this point. After about 5 minutes the girls and the man ordered and another came in and ordered. Another 5 minutes go by and not once has anyone in the store been greeted by the two girls working in the back. Having been over 10 minutes waiting I asked one of the girls about an estimate time for my order. (According to her, her name is JIMENA) I was then very rudely asked my name, when I gave it to her she rolled her eyes and went to check. She came back and again very rudely said there are many others in front of you. Which is odd, considering I placed this order for pick up hours prior and was told by the app I was first in line but ok. I then went to grab all the children as many others have now entered the store with about 7 customers milling about waiting with no communication from the workers and I had no clue how long it would actually take for one single cookie order. When we came back into the store every single person received their order. People who ordered way after we ever got there. So for asking a simple question on when the order I placed hours earlier would be ready I was met with hostility and retaliation by Jimena when I was simply looking for a timeframe so my kids and I could wait either in the car or in the store depending on the answer.
Your staff needs crucial training on a customer service experience. Will likely not return or refer.
great store!
I ordered the Biscoff® Lava Cookie, the Mallow Sandwich Cookie ft. OREO, the Cinnamon Scone Cookie, the Chocolate Covered Banana Cookie, and the Vanilla Bean Strawberry Cake and a novelty Crumbl Cutter. 40/50 for taste. Service was very quick and kind cashier. Great
The cookies are great, and they store really well, so when I don’t finish all of it you can save it for later
Restaurantji Recommends
Very friendly atmosphere. Great customer service and cookies are always served fresh!
I definitely recommend
Lovely store. Lovely staff and great treats😊
Love them
Great cookies!
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