Baskin-Robbins

I went there on the 4th of July for a warm brownie sundae. The scoop of ice cream that I got on them was not even scoops they were literal tiny ovals that sat side by side. It wasn't even an ice cream scoop. It was more like an ice cream shave that wanted to turn into a Leaf shape but turned into an oval instead. The ice cream ovals were not even round scoops they sat side by side so tiny over the brownie. I thought that she was going in for a little more scoop but literally put this small oval slice. Not really a scoop at all especially when it should be two scoops for almost $10. If that's the way they're supposed to scoop now it's not even stingy. It's literally less than money's worth. I probably would have gotten a bigger scoop with a tablespoon at home then she gave me with the big ice cream scoop in store. I had more brownie and whipped cream than ice cream. And I don't favor nuts so I had sprinkles instead. There were still more wax sprinkles than ice cream. So I had a brownie with a tiny bit of ice cream on top for the 4th of July

Bad Customer Service!!!
Tonight I was serviced by Isabel. At first she seemed shy but then it was obvious that she was annoyed to help me because I asked if I can get a sample of three sherbets. I then made a decision to get lemon sherbet. I asked if I can get a pint. She said they don't sell it in that size. I then asked her in what size can I get it. She then said they do sell it in that size but it's not the same price as the ones ready for sale.
I then told her I would like a pint. At this point she was working as if she did not want to help me. Once she filled the pint. She asked if there is anything else I needed, I said like I would also like a pint of cookies & cream and a pint of Jamoca without almonds she grabbed the cookies and cream from the freezer and put it in the back counter and then started working on filling up the Jamoca pint and this time looked more annoyed. As I'm waiting, it was hot inside the shop and I just had a feeling my ice cream would start to melt. So I asked another employee if she can put the other two pints in the freezer meanwhile Isabel worked on the Jamoca one. This employee I did not get her name but I received the same attitude. Once I paid, I thanked them and as I left I heard unnecessary comments.
I just want to say, I did not approach demanding or disrespectful at all for the employees to act unprofessional.

thank you sm to the kind soul who hooked it up tonight you are so amazing 10/10 customer service

Atmosphere: 5

Food: 5

Service: 5

Terrible service, the Asian man does not know how to serve, he does not know how to serve the customer, he wants one to leave quickly, the products are serviceable, they should have more hygiene

Atmosphere: 1

Food: 1

Service: 1

No complaints about the employees. Just wondering why the ice cream is melting inside the freezer. Noticed this twice.

Atmosphere: 4

Food: 3

Service: 4

The entire establishment is very clean and excellent customer service.

Atmosphere: 5

Food: 5

Service: 5

this is the first baskin-robbins ive ever experienced..& its still here to experience..the ice cream cakes are good af..

$$$, 40 bucks for 8 scoops and a pint...ugh. Service was good and ice cream delicious.

Terrible service, the young man who is serving prefers to be on the phone playing music and not answer. My child was happy to eat his favorite ice cream, the young man had a cup of ice cream but he continued in the corner with his phone laughing and never attended to us.

Good service.

I had a great experience at baskin robins very good service from Cesar makes things super easy and understandable at basking robins

These workers where so welcoming and great customer service

over good but it would rather It look neater

Very good customer service young people are very nice and knowledgeable

I thought it was going to be a fun experience at Baskin Robbins considering it being my first time but a lady that works there gave me a horrible attitude when I went in to ask for a side of hot fudge. I didn’t say thank you because why thank her for her nasty mannerisms? ?