I drove from Concord to Pitsburg to buy my daughter some toys to complete her Bad Guys collection at this location but Brian came out from the back door asking if I was going to make an order. I shared with him that I wanted to buy the toys my daughter didn't have yet to avoid repeating the toys yet he said he couldn't sell them to me separately even after expressing I would pay for them. It was a little frustrating because I love doing this with my daughter, as she loves collecting toys of the movies that come out. I had never encountered this experience before. Other places usually sell them with no problem. Unfortunately, I will not come back here and visit a different location to continue our search.
Junior baltazar
This our first time being at a sonic drive thru restaurant & I just want to say AMY gave the BEST COSTUMER SERVICE ‼️ 👏🏻👏🏻👏🏻👏🏻👏🏻 I
Atmosphere: 5
Food: 5
Service: 5
Isaac Serrano
Ordered all American Hot Dog and got Chili cheese, ordered large fries, got medium.
Speakers are horrible and mic doesn’t pick up what you say, had to repeat my order 2 times and still got what they wanted to serve me, not what I asked.
Atmosphere: 1
Food: 2
Service: 2
Mary Grigsby
There was a hair in my hot dog it ended up in my mouth it completely grossed me out they should be wearing hair nets and their hair should be neatly tied back in a bun!!! I’m highly disgusted and highly disappointed!!!!
Atmosphere: 1
Food: 1
Service: 1
Gina Aaron
Always a great experience. Staff is very pleasant. They all smile so bright and every car hop that I've experienced has not been stingy with the mints. Those are my favorite
Atmosphere: 5
Food: 5
Service: 5
Jonathan Castillo
ran better bc more than two employees. Plus the manager is excellent!
Atmosphere: 5
Food: 5
Service: 5
Gina B
Never again !! I wouldn’t be surprised if this place is closed within the next year
Atmosphere: 1
Food: 1
Service: 1
donald maben
Love the strawberry shake lots of strawberry pulp
Atmosphere: 3
Food: 3
Service: 3
Kevin S
Slow service workers wondering cleaning while lobby locked and 15 cars lined up 25 mins for a order i placed on the app
never order a slushy. they all taste like toilet water
Atmosphere: 4
Food: 1
Service: 4
Booey
I didn't know what I was in for when I drove to this Sonic, since I'm not from the area. I can easily state that the one in Hayward is more organized and doesn't skimp on portions—most of the time. When I ordered 2 Fritos Chili Cheese Wraps, they were wrapped in this weird small, rectangular ball, half the size of what it's supposed to be. And I had to wait over 20 minutes for my order to be ready...
I saw that the restaurant's stalls were filled with cars, and I thought that was a good sign that the restaurant is busy, but it seems more like a bad sign that the restaurant was incompetently run and orders were fulfilled inefficiently because of disorganization. Those wraps are a result of incompetence. Also, one of the stalls looked pretty broken and in disrepair, owing to the restaurant's lack of upkeep. I don't plan on coming back to this location anymore.
Don't go to this location.
Atmosphere: 1
Food: 1
Service: 1
Jazzy Renteria
Poor customer service. Asking for food back through the drive thru. Really? Gonna serve it to someone else? That's disgusting! Plus very rude, poor manners. And you don't reach into a vehicle!
I drove from Concord to Pitsburg to buy my daughter some toys to complete her Bad Guys collection at this location but Brian came out from the back door asking if I was going to make an order. I shared with him that I wanted to buy the toys my daughter didn't have yet to avoid repeating the toys yet he said he couldn't sell them to me separately even after expressing I would pay for them. It was a little frustrating because I love doing this with my daughter, as she loves collecting toys of the movies that come out. I had never encountered this experience before. Other places usually sell them with no problem. Unfortunately, I will not come back here and visit a different location to continue our search.
This our first time being at a sonic drive thru restaurant & I just want to say AMY gave the BEST COSTUMER SERVICE ‼️ 👏🏻👏🏻👏🏻👏🏻👏🏻 I
Atmosphere: 5
Food: 5
Service: 5
Ordered all American Hot Dog and got Chili cheese, ordered large fries, got medium.
Speakers are horrible and mic doesn’t pick up what you say, had to repeat my order 2 times and still got what they wanted to serve me, not what I asked.
Atmosphere: 1
Food: 2
Service: 2
There was a hair in my hot dog it ended up in my mouth it completely grossed me out they should be wearing hair nets and their hair should be neatly tied back in a bun!!! I’m highly disgusted and highly disappointed!!!!
Atmosphere: 1
Food: 1
Service: 1
Always a great experience. Staff is very pleasant. They all smile so bright and every car hop that I've experienced has not been stingy with the mints. Those are my favorite
Atmosphere: 5
Food: 5
Service: 5
ran better bc more than two employees. Plus the manager is excellent!
Atmosphere: 5
Food: 5
Service: 5
Never again !! I wouldn’t be surprised if this place is closed within the next year
Atmosphere: 1
Food: 1
Service: 1
Love the strawberry shake lots of strawberry pulp
Atmosphere: 3
Food: 3
Service: 3
Slow service workers wondering cleaning while lobby locked and 15 cars lined up 25 mins for a order i placed on the app
Atmosphere: 1
Food: 5
Service: 1
We love Sonic. We always have to get a slushy
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great Sonic Blast shakes only
Atmosphere: 3
Food: 3
Service: 3
Its a burger joint
Atmosphere: 2
Food: 3
Service: 2
never order a slushy. they all taste like toilet water
Atmosphere: 4
Food: 1
Service: 4
I didn't know what I was in for when I drove to this Sonic, since I'm not from the area. I can easily state that the one in Hayward is more organized and doesn't skimp on portions—most of the time. When I ordered 2 Fritos Chili Cheese Wraps, they were wrapped in this weird small, rectangular ball, half the size of what it's supposed to be. And I had to wait over 20 minutes for my order to be ready...
I saw that the restaurant's stalls were filled with cars, and I thought that was a good sign that the restaurant is busy, but it seems more like a bad sign that the restaurant was incompetently run and orders were fulfilled inefficiently because of disorganization. Those wraps are a result of incompetence. Also, one of the stalls looked pretty broken and in disrepair, owing to the restaurant's lack of upkeep. I don't plan on coming back to this location anymore.
Don't go to this location.
Atmosphere: 1
Food: 1
Service: 1
Poor customer service. Asking for food back through the drive thru. Really? Gonna serve it to someone else? That's disgusting! Plus very rude, poor manners. And you don't reach into a vehicle!
Atmosphere: 1
Food: 2
Service: 1
Loading...