Went in for the buy one get one scoop free today at 1pm. I asked whether promo is still valid and the guy said yes. My daughter and I ordered an extra scoop each and was charged $14 for two scoops. Never once did he mentioned we could only get a scoop in order for promo to be honored. I told him what happened to the promo and his respond was only valid for a scoop. I could have been a jerk and not pay rather walked out w/o any ice cream, but I didn't went to be petty so I paid for the original cost for both scoops. However, I'll never again support this business. I'm helping the shop making extra $$, yet they play hard ball. What's the point of doing promo to attract patron coming in, if you can't honor it? What a scam and unprofessional. All he had to do was deduct the promo price different, but instead I got charged full price. I hope this business goes under. There's plenty other ice cream shop exists which I'll gladly support and take my business elsewhere bc I hate this type of business practice.
Candace H.
I saw this ad on social media, we went into the store for ice cream and they would not honor the coupon because we didn't tell them we had a coupon until after they had a scooped it - apparently the scoops they did for this promotion are smaller than regular scoops. They charged us the regular price for 2 double scoops - $17. I looked online and couldn't find contact information for their management so hopefully they see it here. Disappointed in the service and for their false advertising, unlikely that we will be returning here in the near future.
Kimberly F.
Almost $5 for a single scoop of ice cream??? No wonder you were empty with zero customers.
Amber R.
The sugar free ice creams are delicious! Must try them all.
Agustin Alvarez
Agree, this place is horrible. Ordered cake to be picked up at 11 am. The place opens at 11 and is 11:30 and closed. Avoid this place like the plague.
ilene h.
I ordered a banana split that cost 12.00 plus tax. It was half tiny size ice cream scopes. Really!!!
Karan Patel
Shakes on menu but no milk for shakes. I wonder if that’s true or just laziness to make shakes.
Jason V.
Came here the other night not knowing what kind of ice cream I wanted - all I knew was that I wanted something chocolatey. The two workers, Jorge and Joel were there names, were super helpful and patient as I tried to figure out which flavor to get, even giving me recommendations and samples to try out! I ended up getting the chocolate mousse royale and it's now my favorite flavor. Can't wait to come back again!
Solid place to get ice cream. Love the flavors here - I find that they carry more unique flavors here than elsewhere. Currently it's discounted on tuesdays after 5pm. Samples allowed. I recommend getting the ice cream on a sugar cone.
Valorie Lovre Chufo
Horrible service. I went in and paid $48 for a cake and employees wouldn’t write my son’s name on it. When I asked why they said they weren’t trained to do so. This place makes custom cakes, who decorates?Completely disappointing!!
Fred Spivey
Great ice cream ? and great service.
Jinkee Cortes
Amazing flavors and a lot of choices to indulge in!
Kristin Bloom
Poor service. If you want to be part of baskin-robbins than you need to following the correct pricing for the 31 day of the month or shut down the restaurant so someone else to run this place with following the corporate regulations……ridiculous,,,.disappointment….messed up…
Rich ice creams
Atmosphere: 3
Food: 4
Service: 4
My kids like coming here to get ice cream!
Atmosphere: 5
Food: 5
Service: 5
Went in for the buy one get one scoop free today at 1pm. I asked whether promo is still valid and the guy said yes. My daughter and I ordered an extra scoop each and was charged $14 for two scoops. Never once did he mentioned we could only get a scoop in order for promo to be honored. I told him what happened to the promo and his respond was only valid for a scoop. I could have been a jerk and not pay rather walked out w/o any ice cream, but I didn't went to be petty so I paid for the original cost for both scoops. However, I'll never again support this business. I'm helping the shop making extra $$, yet they play hard ball. What's the point of doing promo to attract patron coming in, if you can't honor it? What a scam and unprofessional. All he had to do was deduct the promo price different, but instead I got charged full price. I hope this business goes under. There's plenty other ice cream shop exists which I'll gladly support and take my business elsewhere bc I hate this type of business practice.
I saw this ad on social media, we went into the store for ice cream and they would not honor the coupon because we didn't tell them we had a coupon until after they had a scooped it - apparently the scoops they did for this promotion are smaller than regular scoops. They charged us the regular price for 2 double scoops - $17. I looked online and couldn't find contact information for their management so hopefully they see it here. Disappointed in the service and for their false advertising, unlikely that we will be returning here in the near future.
Almost $5 for a single scoop of ice cream??? No wonder you were empty with zero customers.
The sugar free ice creams are delicious! Must try them all.
Agree, this place is horrible. Ordered cake to be picked up at 11 am. The place opens at 11 and is 11:30 and closed. Avoid this place like the plague.
I ordered a banana split that cost 12.00 plus tax. It was half tiny size ice cream scopes. Really!!!
Shakes on menu but no milk for shakes. I wonder if that’s true or just laziness to make shakes.
Came here the other night not knowing what kind of ice cream I wanted - all I knew was that I wanted something chocolatey. The two workers, Jorge and Joel were there names, were super helpful and patient as I tried to figure out which flavor to get, even giving me recommendations and samples to try out! I ended up getting the chocolate mousse royale and it's now my favorite flavor. Can't wait to come back again!
Restaurantji Recommends
Solid place to get ice cream. Love the flavors here - I find that they carry more unique flavors here than elsewhere. Currently it's discounted on tuesdays after 5pm. Samples allowed. I recommend getting the ice cream on a sugar cone.
Horrible service. I went in and paid $48 for a cake and employees wouldn’t write my son’s name on it. When I asked why they said they weren’t trained to do so. This place makes custom cakes, who decorates?Completely disappointing!!
Great ice cream ? and great service.
Amazing flavors and a lot of choices to indulge in!
Poor service. If you want to be part of baskin-robbins than you need to following the correct pricing for the 31 day of the month or shut down the restaurant so someone else to run this place with following the corporate regulations……ridiculous,,,.disappointment….messed up…