Ordered and brought my food home two days ago, saw as usual they didn't get my order right. So I called the store and spoke to a woman working there who I explained the situation to. She told me she would take down my name and that the next time I came in, I would get something to compensate for paying for something and not getting it on my order. So I go in today, two days later, and try and explain this at the counter. Granted, they were swamped with a whole team of youth athletes dining in the resteraunt. However, to be completely ignored at the counter is frustrating. So I tried the drive thru after so I could actually speak to someone, and then, as expected, they tried to give me a hard time about getting what I was explaining. First, they said my name wasn't there, and then I needed to verify when I called and who I spoke to. So I found the exact date and time I called on Sunday at 2:30p.m. and told them the person I spoke to didn't give me their name or tell me I needed to provide it. They then said they could not do anything as they had to avoid scams. I personally find this insulting and unprofessional when I literally just wanted either my money back or some sort of compensation for what I paid for. To be accused of trying to scam Taco Bell for two tacos is just ridiculous and asinine to suggest. Eventually, they did provide the items they said they would, but only after pleading my case again. Next time, I will absolutely ask for any name of anyone I speak to if this happens again. Making promises after mistakes, then accusing the person who you have already caused issues to, even. More. Issues. This location makes great food, but the staff could be more understanding and less accusatory to their customers, especially when it was their mistake that caused the whole issue.
They are so stingy with the ingredients like is coming out of their pay very disappointed payed 8 dollars for nachos and hardly got any cheese this is not worth 8 dollars if you're gonna be so stingy.
Atmosphere: 3
Food: 3
Service: 5
Steve Luhmann (Steve)
Manager waved me to get out of driver through. I was putting my money away. BAD customer service by him !!!!!
Atmosphere: 1
Food: 3
Service: 1
Jasmine Williams
Fast and friendly service, the mexican pizza is my favorite. ❤️
Atmosphere: 5
Food: 5
Service: 5
Daniel Gumm
Simple and clean. Self serve kiosk made the experience fast and easy.
Staff was very attentive to keeping the location clean! Nice to see in a fast food establishment.
Value is great for quantity of items included (Luxe Cravings Box).
Don't normally go to this chain but was pleasantly surprised.
Vegetarian options: There was one female employee that took great effort throughout our time there to maintain the cleanliness of the dining area. She was amazing 👏
Veteran day only DRIVETHRU, NEED SIGHT for customer!
Ashley Taylor
Attempted to redeem an app/mobile coupon at the counter and learned they can only be redeemed via drive-thru and pickup orders. This bizarre redemption system is a bit too convoluted for me.
Taco Bell is always great and their meal boxes that they change every so often are a more affordable way to get more for your $$s.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Taco, Chips and Pico De Gallo, Mtn Dew Baja Blast Freeze, Nacho Fries, Mexican Pizza, Beefy Mini Quesadilla, Taco Supreme, Chips and Nacho Cheese Sauce
Michael Harman
Taco Bell food quality sure has gone down over the years. Especially after 2020.
Atmosphere: 4
Food: 3
Service: 5
Craziee Gracie
i love taco bell, but this location left me with a bad taste in my mouth. the AI companion is not suitable for people who need to make modifications to any food orders at all. when “assisted” by staff members you are greeted with long sat-out and cold stale food. do better taco bell.
Atmosphere: 1
Food: 1
Service: 1
Lynne Borrie (QuickBooks Pro Advisor)
The Taco Bell app ensures that your order is 100% accurate, the staff ensures that your order is served fresh and hot with a smile. Please bring back the Taco Salad!!
This is the first time we have stopped here and were pleasantly surprised. The staff were friendly and we were served quickly. They keep the place clean and so were the restrooms. Plenty of parking and in a nice area ??
Ordered and brought my food home two days ago, saw as usual they didn't get my order right. So I called the store and spoke to a woman working there who I explained the situation to. She told me she would take down my name and that the next time I came in, I would get something to compensate for paying for something and not getting it on my order. So I go in today, two days later, and try and explain this at the counter. Granted, they were swamped with a whole team of youth athletes dining in the resteraunt. However, to be completely ignored at the counter is frustrating. So I tried the drive thru after so I could actually speak to someone, and then, as expected, they tried to give me a hard time about getting what I was explaining. First, they said my name wasn't there, and then I needed to verify when I called and who I spoke to. So I found the exact date and time I called on Sunday at 2:30p.m. and told them the person I spoke to didn't give me their name or tell me I needed to provide it. They then said they could not do anything as they had to avoid scams. I personally find this insulting and unprofessional when I literally just wanted either my money back or some sort of compensation for what I paid for. To be accused of trying to scam Taco Bell for two tacos is just ridiculous and asinine to suggest. Eventually, they did provide the items they said they would, but only after pleading my case again. Next time, I will absolutely ask for any name of anyone I speak to if this happens again. Making promises after mistakes, then accusing the person who you have already caused issues to, even. More. Issues. This location makes great food, but the staff could be more understanding and less accusatory to their customers, especially when it was their mistake that caused the whole issue.
Atmosphere: 2
Food: 5
Service: 1
Slowl service
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pizza, Beefy 5-Layer Burrito, Mexican Pizza
Cunchrap be bussin so be the ices
Atmosphere: 5
Food: 5
Service: 5
Ana knows us! She takes good care of our meal.
Thank YOU.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Breakfast Burrito, Chicken Quesadilla, Guacamole, Bean Burrito, Steak Grilled Cheese Burrito, Red Sauce, Chips and Guacamole, Chicken Grilled Cheese Burrito
They are so stingy with the ingredients like is coming out of their pay very disappointed payed 8 dollars for nachos and hardly got any cheese this is not worth 8 dollars if you're gonna be so stingy.
Atmosphere: 3
Food: 3
Service: 5
Manager waved me to get out of driver through. I was putting my money away. BAD customer service by him !!!!!
Atmosphere: 1
Food: 3
Service: 1
Fast and friendly service, the mexican pizza is my favorite. ❤️
Atmosphere: 5
Food: 5
Service: 5
Simple and clean. Self serve kiosk made the experience fast and easy.
Staff was very attentive to keeping the location clean! Nice to see in a fast food establishment.
Value is great for quantity of items included (Luxe Cravings Box).
Don't normally go to this chain but was pleasantly surprised.
Vegetarian options: There was one female employee that took great effort throughout our time there to maintain the cleanliness of the dining area. She was amazing 👏
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mtn Dew Baja Blast Freeze, Cheesy Gordita Crunch, Chips and Nacho Cheese Sauce
Veteran day only DRIVETHRU, NEED SIGHT for customer!
Attempted to redeem an app/mobile coupon at the counter and learned they can only be redeemed via drive-thru and pickup orders. This bizarre redemption system is a bit too convoluted for me.
Restaurantji Recommends
Taco Bell is always great and their meal boxes that they change every so often
are a more affordable way to get more for your $$s.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Taco, Chips and Pico De Gallo, Mtn Dew Baja Blast Freeze, Nacho Fries, Mexican Pizza, Beefy Mini Quesadilla, Taco Supreme, Chips and Nacho Cheese Sauce
Taco Bell food quality sure has gone down over the years. Especially after 2020.
Atmosphere: 4
Food: 3
Service: 5
i love taco bell, but this location left me with a bad taste in my mouth. the AI companion is not suitable for people who need to make modifications to any food orders at all. when “assisted” by staff members you are greeted with long sat-out and cold stale food. do better taco bell.
Atmosphere: 1
Food: 1
Service: 1
The Taco Bell app ensures that your order is 100% accurate, the staff ensures that your order is served fresh and hot with a smile. Please bring back the Taco Salad!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Beefy 5-Layer Burrito, Mexican Pizza
This is the first time we have stopped here and were pleasantly surprised. The staff were friendly and we were served quickly. They keep the place clean and so were the restrooms. Plenty of parking and in a nice area ??
Atmosphere: 4
Food: 5
Service: 5
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