The Coffee Bean & Tea Leaf

I was only sad because the drive-thru wasn't open

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cake Pop, Muffins \u0026 Scones Double Chocolate Muffin

Went thru the drivethru tonight and ordered a cappuccino. The price board said it was $5.45. I arrived at the window & the guy said it was $5.95. I told him the posted price on the board said: $5.45 and that posted prices were to be honored. He said the prices just went up. Again, I shared about posted prices to be honored. The guy told me the cappuccino was 12oz. However, it was basically, ALL foam. Very disappointed in this place. I'll go out of my way to Tierra Mia. The line on the cup shows how much coffee liquid was in the cup. Above the line was all foam. Lastly, I checked the price via online order & the checkout cart was $5.45, not $5.95. Mgmt needs to update their prices so customers wont get a surprise when paying. The cashier should've honored the posted price of $5.45. I'm not impressed with today's transaction or cappuccino.

Atmosphere: 3

Food: 1

Service: 2

I received a free drink referral from my son and used the link he sent to register for The Coffee Bean & Tea Leaf Rewards Program. However, I experienced repeated issues during sign-up — after verifying various images, the website kept looping back and eventually stalled. I tried for about 30 minutes before finally giving up.

I went to the counter and explained the situation to the store manager, asking if they could honor the 50% off offer for my first drink. I was fully prepared to make a purchase, but the manager flatly said, “Sorry, I can’t help you,” and then turned her back on me.

I’m not sure if she was having a bad day or simply didn’t care about helping customers, but the lack of courtesy and professionalism was disappointing. I was willing to spend money and give the store my business, yet I was dismissed without even an attempt to assist.

This was a very poor experience — terrible service, especially from a manager representing the brand.

Atmosphere: 2

Food: 1

Service: 1

I'm sitting in this place not drinking a coffee. When I first walked in I approached the counter, said hi to a barista, and stood there waiting and watching five or six employees do whatever they were doing, and waited for one of them to ask me if I would like anything, but no one said anything. A couple of them even looked at me, and just went about their business without saying a word. So after a couple minutes of nobody asking me if I would like to buy a coffee, I decided I'll just sit in one of their most uncomfortable chairs, read the news, post a review, and not buy their product. No problem, I just saved 4 bucks. Safe to say I'll never be coming back. Employees need to be taught some customer service skills I think if they want to sell more coffee. While I stood there I watched someone come in the front door, go right to the register, a barista greeted them immediately and handed them their takeout order, then walked away from the register and didn't acknowledge my presence at all. I was there first and waiting for someone to serve me, and they treated me like I was invisible. Unfortunately I can't post a review without giving up at least one star, but it's hard to give them any stars given that I never got to try their coffee. So this is a zero out of 5 review. Try some other coffee shop.

Slow ah service, ordered at 10:20 on the app, didn't get my drink until 10:40. I could take a fat nap and I'd still be waiting . Please go work at Starbucks if you're going to give mid service. Thank you🙏

Atmosphere: 3

Food: 3

Service: 1

Ladies wanna talk for five minutes at each car takes 15 minutes to get three cars to the drive-through ridiculous I’ll be sure not to stop at this one again

Atmosphere: 1

Food: 4

Service: 1

Sam is amazing!!

Atmosphere: 5

Food: 5

Service: 5

I got sick after drinking one of their extreme pumpkin drinks.

Atmosphere: 4

Food: 4

Service: 2

I come here a few times a month or more. If I just order tea normally I have few issues. However food seems complex. It is seldom as I asked, packed poorly especially for take out and for some reason if I have tea and food always made before the tea by 10 minutes or more. Today I ordered ahead, and tried to pick up only to find the lobby not open (6:50am), I saw others let in so hoping I could get my order. Apparently some folks get let in and others not. I was told no one allowed because to there was a situation. I have had more challenges here in 3 months then all other coffee shops communed in 3 years.

Atmosphere: 4

Food: 2

Service: 1

Wish they would use syrup instead of powders. .Powders collection the bottom. Otherwise good enough.

Atmosphere: 5

Food: 4

Service: 5

Worst drive through experience ever!!! 30 minutes for a damn coffee!!!!

A great alternative to Starbucks. Some unique flavors... Drive through service was a bit slow...

Atmosphere: 4

Food: 5

Service: 3

I usually come during the morning for coffee. Coffee is great. My complaint is they are never open on time. They are consistently 10-15 min late on drive thru opening. Typing this as I wait for them in my car.

Atmosphere: 5

Food: 5

Service: 3

The supervisor was extremely rude , she gave me the two matcha with straight milk, I asked politely to add just a bit more matcha , she proceeded to argue with me , I’ve been plenty of times to coffee bean it should not look low straight milk, also I asked why the drive through was closed and she said they are severely understaffed with four people behind the counter , doesn’t seem understaffed to me to close the drive through down , the gentleman who added the matcha thank you for not listening to her she definitely needs to find a different industry instead of customer service ,

Atmosphere: 1

Food: 1

Service: 1

The first place where cup of water have a price