Chipotle Mexican Grill

Terrible place. Is the franchisee listening? You have a 2.5 average with 200+ reviews! In an affluent neighborhood like Porter Ranch you'd expect businesses in the area to adhere to a high standard! Unfortunately, the bar for this particular establishment is in hell. Service slower than the DMV, portions like we've institued wartime rationing, and unenthusiastic employees whose qualifications were clearly generated by brainless prompts.

The failure of this store is well known even beyond Porter Ranch! One of the top posts on the Chipotle subreddit describes a place that dishes out experiences so poor that the original commenter opted to go to the next door Habit. Hmm, I wonder where it's referring to?

Fix this god awful place.

Atmosphere: 1

Food: 1

Service: 1

Had the Asada burrito bowl with everything. It was absolutely amazing!

Atmosphere: 5

Food: 5

Service: 5

Urgent Food Safety Concern – Chipotle Visit Today

This afternoon, I went to Chipotle to satisfy a pregnancy craving for a salad. Unfortunately, while eating, I discovered a bug/insect in my food. I was extremely disgusted and immediately became sick afterward (including vomiting).

I have been trying to contact the restaurant directly, but I have not been able to get through or communicate clearly with staff. I still have my original receipt as well as pictures of what I found.

This was a very upsetting and concerning experience, especially being pregnant. I would really appreciate it if someone from management could contact me as soon as possible to address this issue.

Food quality is not good. Steak is dry and cold, guacamole is not consistent with other Chipotles, portions are half the size of other stores at best. You’re better off going to Cava next door.

Atmosphere: 3

Food: 1

Service: 3

Helpful staff

Atmosphere: 4

Food: 4

Service: 4

Oh how far the mighty have fallen. Chipotle used to be a trendy fun place to get fresh food. Now it’s this …stale..missing half the stuff…sad looking place where someone just plots slop on your plate. Not going again. I gave this location 3 chances and they failed each time.

Atmosphere: 3

Food: 2

Service: 1

I had an excellent experience at Chipotle thanks to Liv! She was personable, engaging, and professional while also being incredibly efficient. They were out of chicken and steak, but she was so helpful that it didn’t even matter. I went with her suggestion of the chipotle honey chicken, and it was excellent. Customer service like hers is exactly what keeps people coming back. We often take time to complain when things go wrong, so I believe it’s just as important to recognize great service when we get it, and Liv delivered exactly that. She’s a true asset to the team!

Atmosphere: 5

Food: 5

Service: 5

Dirty tables and nearly half of the standard portions given for the same price as nearby Chipotles. DO NOT ORDER ONLINE or that half becomes a quarter.

Atmosphere: 1

Food: 1

Service: 3

Had to open a bag of salad at home to add to my Chipotle salad because the bowl was empty. There was like 7 lettuce leaves. In addition to that, allll 3 bowls we ordered were half empty. We used to save half of our bowls for a later time. We were barely full. If I spend $50 and tip, but need to supplement my meal with at home stuff, you getting a ONE star.

Their hands shaking to give you full scoop. My bowl wasnt even full when i added ingredients. Why you guys are not generous are you paying for this ingredients from your pocket? -.-

Atmosphere: 4

Food: 3

Service: 1

Wow I was going to check this place out, never been to Chipotle, but then I read the reviews, wow, thanks everyone helped me make up my mind. Also, I could tell that what everyone is saying is true because there is not even 1 reply from the management on any of the negative comments. Wow! Just an auto reply of asking them to sense their complaints to another website? Wow how lazy and uncaring can u get ? I'll just wait til it goes out of business and a better food restaurant opens up here

Atmosphere: 1

Food: 1

Service: 1

Stingy ass chipotle gives 1/2 scoop of meat

Came in to get dinner at 8:30 and they were completely out of steak veggies and salsa, when they’re open for another hour and a half. The lady told me she was “not the Cook.” There was also a line all the way to the exit and while four people were working, only one person was serving food everybody else was keeping busy, not serving Or helping the poor girl. Very poor managed, and you can tell. There was no teamwork or organization. Definitely will not be returning

. When the delivery drivers come to the side window, they see that no one is interested. They don't come and ask why we are waiting there. What are you waiting for? Who are you waiting for? Who are you going to deliver the order to? Even though they see us, they are talking and chit-chatting inside.

Waiting 12 minutes past the due time, while they were fully staffed and slow. They would not fill my drink at the pickup up window, making me walk inside... Whatever. But then 2/4 of the items were made wrong... Highly do not recommend this location.