They gave me the wrong order it was like they were trying to rush me out. The lady didn’t budge to just give me my correct order that I payed for she was just trying to get me out the line. Feel bad for the people behind me probably got their order wrong too. Don’t come here, the orange chicken is rock hard, they give you old chow mein, the cream cheese rangoons seem days old and dry barely filled with cream cheese. I think if we’re going to pay for food we should at least get our moneys worth. To save you money and time, go to the other Panda Express 460 W Vandalia Ave, they will probably get your order right and the food there is fresh. Don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Isabella S
Just left this place a couple minutes ago without getting my correct order. It was a long night and the young lady who gives the orders at the drive thru 890 N Prospect St with the long winged black eyeliner and red lipstick and a sloppy attitude gave me the wrong order and charged me more. They did a slow job and it looked like she was ready to clock out, well girl me too we’re all trying to make a living. Anyways, I simply asked for a (Plate and a small pepsi) simple right? Instead of giving me the (PLATE) she gave me the small bowl and didn’t get my Pepsi. I told her I ordered the plate and she proceeds to tell me the bowl and plate are the same thing, instead of giving me my correct order she rather have a whole negotiation in the line while over charging me and im just trying to get home. I really just wanted my correct order, she told me she didn’t get my “PLATE” on the order but at the drive thru I made sure my order was correct on the screen and she even said “THE PLATE”. Very disappointed with this place I come here OFTEN cause the food is good but it looks like I won’t be returning, they always mess up here. I don’t recommend coming to this Panda Express.
Food: 5
Service: 1
Just A Trucker
Hard orange chicken. Food appears to be cooked in pans that had other food cooked in it. Mixed flavors. Never again. Wish I would have got my receipt to call corporate. Unacceptable!!!
Atmosphere: 4
Food: 1
Service: 2
Javier Sanchez
Terrible customer service. Rude employees. Order wrong. Confirm your order with you at the window but short you in your bag. Charged a bigger plate and given a regular plate with Cold food. Ask for Sauce for one pack. Ridiculously terrible. But they don’t forget to round up your change for “charity”
Atmosphere: 1
Food: 2
Service: 1
Crystal Massey
Love panda express, great food
Atmosphere: 4
Food: 4
Service: 4
Adrian Wieczorek
All good. Portion was HUGE!🚨 HOT AND FRESH 🚨 Floor could be more clean.
Atmosphere: 4
Food: 5
Service: 5
Mark Miranda
They should park the cars that are waiting on food rather than give them small portions. The food is great but that was terrible it got bizzy when I berly arrived
Atmosphere: 5
Food: 5
Service: 3
Amber AVe
The drive-thru sucks you asked for something they don't do it I asked for more broccoli than beef I got
Atmosphere: 2
Food: 1
Service: 1
Pam Hughes
Ordered half rice, half chow mein they gave us white rice. Every time we go, the teriyaki chicken seems to have more and more fat. Prices go up, portions get smaller. You would think with them making $20 an hour to work there they could get your order right.
Food: 3
Service: 2
Lisa Crowder
My kids love this panda compared to the near Jaye St.. Service is always good.
Every time I get out of work late, I want some Chinese food, and this is the only option that is open. Let me tell you, it’s a pathetic mess!
The shrimp is cooked perfectly; it has a nice crunchiness and is flavorful, with a nice amount of walnuts. However, the orange chicken is so hard, NOT TENDER at all. It gets even worse: the noodles are hard and bland; they need more time to cook. This is a disaster! The broccoli is crunchy, but it’s so bland and flavorless. THIS IS THE WORST BEEF & BROCCOLI I have ever had. It’s so pathetic! It seems like the egg roll has sugar on top of it; it is so bland and needs a lot of work. It tastes so weird and like FAKE MEAT!
The atmosphere is nice, with bright colors everywhere. They just finished cleaning the place, which is a plus!
The customer service is the worst. They just stand there and laugh, like, hello, you have a customer! Leave that conversation at home. All the workers are just not happy; they take forever to say hello or give an update on your order. The good thing is they got everything right on the order, but this place needs to get a grip!
Atmosphere: 5
Food: 1
Service: 1
Mark Lisenbery
Tasty, always fresh, Chinese food. A good variety of dishes offered.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chow Mein
Larry Taylor II
Got my order wrong the last few times I've been. Will drive further to the other one from now on.
Food: 1
Service: 1
Lillian Bella
Great costumer service and food is always on point. App promotions are always great to have. 💓
They gave me the wrong order it was like they were trying to rush me out. The lady didn’t budge to just give me my correct order that I payed for she was just trying to get me out the line. Feel bad for the people behind me probably got their order wrong too. Don’t come here, the orange chicken is rock hard, they give you old chow mein, the cream cheese rangoons seem days old and dry barely filled with cream cheese. I think if we’re going to pay for food we should at least get our moneys worth. To save you money and time, go to the other Panda Express 460 W Vandalia Ave, they will probably get your order right and the food there is fresh. Don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Just left this place a couple minutes ago without getting my correct order. It was a long night and the young lady who gives the orders at the drive thru 890 N Prospect St with the long winged black eyeliner and red lipstick and a sloppy attitude gave me the wrong order and charged me more. They did a slow job and it looked like she was ready to clock out, well girl me too we’re all trying to make a living. Anyways, I simply asked for a (Plate and a small pepsi) simple right? Instead of giving me the (PLATE) she gave me the small bowl and didn’t get my Pepsi. I told her I ordered the plate and she proceeds to tell me the bowl and plate are the same thing, instead of giving me my correct order she rather have a whole negotiation in the line while over charging me and im just trying to get home. I really just wanted my correct order, she told me she didn’t get my “PLATE” on the order but at the drive thru I made sure my order was correct on the screen and she even said “THE PLATE”. Very disappointed with this place I come here OFTEN cause the food is good but it looks like I won’t be returning, they always mess up here. I don’t recommend coming to this Panda Express.
Food: 5
Service: 1
Hard orange chicken. Food appears to be cooked in pans that had other food cooked in it. Mixed flavors. Never again. Wish I would have got my receipt to call corporate. Unacceptable!!!
Atmosphere: 4
Food: 1
Service: 2
Terrible customer service. Rude employees. Order wrong. Confirm your order with you at the window but short you in your bag. Charged a bigger plate and given a regular plate with Cold food. Ask for Sauce for one pack. Ridiculously terrible. But they don’t forget to round up your change for “charity”
Atmosphere: 1
Food: 2
Service: 1
Love panda express, great food
Atmosphere: 4
Food: 4
Service: 4
All good. Portion was HUGE!🚨 HOT AND FRESH 🚨 Floor could be more clean.
Atmosphere: 4
Food: 5
Service: 5
They should park the cars that are waiting on food rather than give them small portions. The food is great but that was terrible it got bizzy when I berly arrived
Atmosphere: 5
Food: 5
Service: 3
The drive-thru sucks you asked for something they don't do it I asked for more broccoli than beef I got
Atmosphere: 2
Food: 1
Service: 1
Ordered half rice, half chow mein they gave us white rice. Every time we go, the teriyaki chicken seems to have more and more fat. Prices go up, portions get smaller. You would think with them making $20 an hour to work there they could get your order right.
Food: 3
Service: 2
My kids love this panda compared to the near Jaye St.. Service is always good.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chow Mein, Orange Chicken Panda Cub Meal, Fried Rice, Utensils
Restaurantji Recommends
Every time I get out of work late, I want some Chinese food, and this is the only option that is open. Let me tell you, it’s a pathetic mess!
The shrimp is cooked perfectly; it has a nice crunchiness and is flavorful, with a nice amount of walnuts. However, the orange chicken is so hard, NOT TENDER at all. It gets even worse: the noodles are hard and bland; they need more time to cook. This is a disaster! The broccoli is crunchy, but it’s so bland and flavorless. THIS IS THE WORST BEEF & BROCCOLI I have ever had. It’s so pathetic! It seems like the egg roll has sugar on top of it; it is so bland and needs a lot of work. It tastes so weird and like FAKE MEAT!
The atmosphere is nice, with bright colors everywhere. They just finished cleaning the place, which is a plus!
The customer service is the worst. They just stand there and laugh, like, hello, you have a customer! Leave that conversation at home. All the workers are just not happy; they take forever to say hello or give an update on your order. The good thing is they got everything right on the order, but this place needs to get a grip!
Atmosphere: 5
Food: 1
Service: 1
Tasty, always fresh, Chinese food. A good variety of dishes offered.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chow Mein
Got my order wrong the last few times I've been. Will drive further to the other one from now on.
Food: 1
Service: 1
Great costumer service and food is always on point. App promotions are always great to have. 💓
Atmosphere: 3
Food: 5
Service: 5
Very kind
Atmosphere: 5
Food: 5
Service: 5
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