Black Bear Diner Porterville

Always good portions

Atmosphere: 4

Food: 5

Service: 4

Let me start off by saying this was one of our favorite spots to eat for the past 20 yrs. Today me and my wife went here for our anniversary with two of our children. The service sucked. Once we finally got seated we sat for 20 minutes before we got asked what we wanted to drink. Then we ordered our food I had a New York steak dinner and my wife had the tri tip platter as we’ve gotten every year for the past 20 yrs. Our two little one got a 3 mini pancakes kids platter. We got our food and the kids had to wait like 10 minutes after to get their little pancake platter. Once they got their food we started eating. They forgot a few items with my wife’s plate and then we also had no silverware had to ask for that then asked for extra napkins which we never got those or the food we ordered and never got any refills never got a ticket ect. Our waitress never came back the whole time we were eating. We eat here so much. We even have had at least 2-3 bday dinners every year with around 30-40 people at a time. Idk if they got new managers or what but the customer service sucks here now. The lady we had looked like she wasn’t happy to be there. Also the food wasn’t the best either. Really was disappointed. When I walked up to the cashier to pay I seen my waitress and two other employees just hanging out talking no wounded why we never got anything. Pathetic. This was around 11:20am. Honestly don’t know if we will be returning. Applebees has a really good shrimp & parmesan steak dinner. Gotta do better black bear. On receipt servers name is (Estefania . W)

Atmosphere: 1

Food: 1

Service: 1

Great family dining, good food,good service.

Atmosphere: 4

Food: 4

Service: 4

Vast menu, good helpings, left full :-)

Atmosphere: 5

Food: 4

Service: 4

Everything was great but the food... Very nice and clean place, cozy, kids friendly... The food was nah... All meat dishes were swimming in tasteless gravy, so ask to have gravy on a side, seriously!!!

Atmosphere: 5

Food: 2

Service: 4

We had our lunch on Sunday. Food was great. The waitress gave us great service.
We ordered the chicken fried steak dinner. And, the portions are generous.
We were welcomed by the manager, Kristi.
Very pleasant.
The temperature inside was a bit warm inside, other than that we were very pleased.
Restrictions were clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup, Bob's Big Bear Burger, Taco Salad, Chicken Fried Steak, Salads

Chilaquiles were bomb..

Atmosphere: 5

Food: 5

Service: 5

It was great dinner with huge plate of salad

Atmosphere: 5

Food: 5

Service: 5

Very disappointed with cornbread that served with pot roast dinner. Thought they serve best cornbread but they didn't.

Atmosphere: 3

Food: 2

Service: 4

Went there for breakfast. Prices were honest. Food was good fresh and honest portions. Thanks again.

Atmosphere: 5

Food: 5

Service: 5

I go their and it's a long wait but it's because their so good and have a lot of costumers but it's worth it

Atmosphere: 5

Food: 5

Service: 3

Awesome! Visited 3 different locations on our recent trip all were great ! Breakfast all day! Portions were huge! Highly recommend 👌

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Bob's Big Bear Burger, Hamburger, Salads

Staff is very friendly, awesome customer service. The food i ordered was brought out promptly and the coffee kept on coming (coffee is a plus for me). Overall, the service was excellent 👌

Atmosphere: 5

Food: 5

Service: 5

The staff was very friendly. I was able to get seated quickly. The staff was accommodating when I had to leave before finishing my meal and were quick to get me a to-go box and have me cash out.

Atmosphere: 4

Food: 4

Service: 5

Great food. Great customer service

Atmosphere: 4

Food: 4

Service: 4