I have been coming to this starbucks for years every single day. I have gotten to know a few of the employees you guys have a great team tho you guys have lost some of the best. The one that brought me here was Adam he made my day, I am so sad to hear you guys have let him go. He had such a fun big personality you guys really messed up loosing him.
Atmosphere: 4
Food: 5
Service: 5
Christian Rutherford
Sarah refused to accommodate a trenta cup of ice when the store didn't have ice coffee. She claimed that we could have cold brew in a trenta cup but not an americana. She had a very bad attitude which is unfortunately not uncommon for this location. She said that the manager told her this ridiculous policy and when we asked to speak with the manager they weren't even present at the store.
Atmosphere: 2
Food: 2
Service: 1
Lupita An
A few of the staff are just rude. Need some customer service for at least 2 of the worker. The drinks and food are great
Atmosphere: 4
Food: 5
Service: 2
Mizuki
Actually the best Starbucks experience ever, the guy who gave me the drink was dressed as an elf and was so nice. I will be coming again🩷 though the water did taste a bit like a frappe
Food: 4
Service: 5
Nancy Ellette
I miss Mary but ITS STILL AWESOME!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
TGA Martinez
Don’t get me wrong I love Starbucks but I didn’t know it a Mexican nightclub and a coffee shop at the same time??♂️
Atmosphere: 2
Food: 5
Service: 3
Lupita Angeles
drinks are made incorrectly all the time.
Atmosphere: 3
Food: 1
Service: 3
Moises Rivas
I'm a Dasher and they know it but yet they and I mean most if your employees will ignore me when I walk in. I'm there for business and can careless for any of your employees. Thus is business and why can't we keep it at that. I have a door dash customer still asking for there order but your employees keep telling me it's been picked to. Wow and scandalous
Danielle Shorten
Gave this location another chance but sadly, it's still the worst choice of Starbucks in town. I've tried this location next to Olive/65 multiple times in last 10 years; most recently Aug 2024. The parking lot is nearly impossibly to negotiate to actually park. It's ok (for large truck) if you are driving straight to drive thru at the far end.
But my main complaint is the lackluster lacking-flavor coffee drinks! If you don't actually like to taste coffee in your coffee drink, you might like it here. The (ever popular but lacking imagination) hot caramel machiatto was my tired brain's choice for the morning.
However, I mourned the apparent coffee shortage as my longed-for boost of caffeine goodness turned out to be a hot cup of watery almond milk and finally a bit of syrup flavoring that I savored when the cup was almost to it's last few swallows. Maybe they forgot to add the coffee?... again. Perhaps I should've paid even more to add a shot of espresso?
Or maybe I'll just go to one of the other locations in town next time as I've done in the past because this store location proves that it continues to be the worst in the area.
Re: customer service here = usually neither friendly nor rude, but around... "I'll help you but I'd rather chat with other coworkers standing around or look at my phone."
Oh well. At least the main street Starbucks has yet to serve me a "blah" cup and can be depended upon for Starbucks usual rich full flavor of whatever strikes my fancy that day!
If you have read this fast & haven't gotten the gist yet, NO I DO NOT RECOMMEND this consistently below-par Starbucks store. I suspect it only stays in business because of its convenience to the highway and one of the 2 major streets in Porterville.
On June 8, I went to get my coffee and unfortunately I didn't try it until I left there and the workers on the 4:30 am shift didn't take it well. I couldn't go back because I was on my way to work, a matcha frapuccino with cinnamon is never like that, I threw it away and lost my money??every morning it arrived but I won't have it anymore I'll go to Henderson
Atmosphere: 3
Food: 3
Service: 3
Claudia Guzman
Love coffee and love that they are so fast to serve y
Atmosphere: 5
Food: 5
Service: 5
Julie Perez
Did a mobile order said it would be ready by a certain time I get there and they hadn’t even started it and as I was watching them do it they were taking they’re sweet time chit chatting filling other orders and talking about non work related topics like if customers need to wait for them to decide when to do it! So disappointing!!! I’d rate a -1000
Amber Lily
The support a genicide so no thank you
Atmosphere: 1
Food: 1
Service: 1
jake250y
Horrible customer service. Refused to sell a drink because of a cup issue. Manager was the worst one.
I have been coming to this starbucks for years every single day. I have gotten to know a few of the employees you guys have a great team tho you guys have lost some of the best. The one that brought me here was Adam he made my day, I am so sad to hear you guys have let him go. He had such a fun big personality you guys really messed up loosing him.
Atmosphere: 4
Food: 5
Service: 5
Sarah refused to accommodate a trenta cup of ice when the store didn't have ice coffee. She claimed that we could have cold brew in a trenta cup but not an americana. She had a very bad attitude which is unfortunately not uncommon for this location. She said that the manager told her this ridiculous policy and when we asked to speak with the manager they weren't even present at the store.
Atmosphere: 2
Food: 2
Service: 1
A few of the staff are just rude. Need some customer service for at least 2 of the worker. The drinks and food are great
Atmosphere: 4
Food: 5
Service: 2
Actually the best Starbucks experience ever, the guy who gave me the drink was dressed as an elf and was so nice. I will be coming again🩷 though the water did taste a bit like a frappe
Food: 4
Service: 5
I miss Mary but ITS STILL AWESOME!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Don’t get me wrong I love Starbucks but I didn’t know it a Mexican nightclub and a coffee shop at the same time??♂️
Atmosphere: 2
Food: 5
Service: 3
drinks are made incorrectly all the time.
Atmosphere: 3
Food: 1
Service: 3
I'm a Dasher and they know it but yet they and I mean most if your employees will ignore me when I walk in. I'm there for business and can careless for any of your employees. Thus is business and why can't we keep it at that. I have a door dash customer still asking for there order but your employees keep telling me it's been picked to. Wow and scandalous
Gave this location another chance but sadly, it's still the worst choice of Starbucks in town. I've tried this location next to Olive/65 multiple times in last 10 years; most recently Aug 2024. The parking lot is nearly impossibly to negotiate to actually park. It's ok (for large truck) if you are driving straight to drive thru at the far end.
But my main complaint is the lackluster lacking-flavor coffee drinks! If you don't actually like to taste coffee in your coffee drink, you might like it here. The (ever popular but lacking imagination) hot caramel machiatto was my tired brain's choice for the morning.
However, I mourned the apparent coffee shortage as my longed-for boost of caffeine goodness turned out to be a hot cup of watery almond milk and finally a bit of syrup flavoring that I savored when the cup was almost to it's last few swallows. Maybe they forgot to add the coffee?... again. Perhaps I should've paid even more to add a shot of espresso?
Or maybe I'll just go to one of the other locations in town next time as I've done in the past because this store location proves that it continues to be the worst in the area.
Re: customer service here = usually neither friendly nor rude, but around... "I'll help you but I'd rather chat with other coworkers standing around or look at my phone."
Oh well. At least the main street Starbucks has yet to serve me a "blah" cup and can be depended upon for Starbucks usual rich full flavor of whatever strikes my fancy that day!
If you have read this fast & haven't gotten the gist yet, NO I DO NOT RECOMMEND this consistently below-par Starbucks store. I suspect it only stays in business because of its convenience to the highway and one of the 2 major streets in Porterville.
Side Note: I only order nondairy items.
Atmosphere: 4
Food: 1
Service: 2
I received bad service in the drive thru
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
On June 8, I went to get my coffee and unfortunately I didn't try it until I left there and the workers on the 4:30 am shift didn't take it well. I couldn't go back because I was on my way to work, a matcha frapuccino with cinnamon is never like that, I threw it away and lost my money??every morning it arrived but I won't have it anymore I'll go to Henderson
Atmosphere: 3
Food: 3
Service: 3
Love coffee and love that they are so fast to serve y
Atmosphere: 5
Food: 5
Service: 5
Did a mobile order said it would be ready by a certain time I get there and they hadn’t even started it and as I was watching them do it they were taking they’re sweet time chit chatting filling other orders and talking about non work related topics like if customers need to wait for them to decide when to do it! So disappointing!!! I’d rate a -1000
The support a genicide so no thank you
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. Refused to sell a drink because of a cup issue. Manager was the worst one.
Atmosphere: 1
Service: 1
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