Sometimes they don't answer the phone and that's my only
Atmosphere: 4
Food: 4
Service: 4
Kamiko Manning (Kamiko Thatcher)
The place has definitely improved since the last owner..But when it comes to the prices it could definitely use an update towards the cheaper side.. and honestly, I've never known a pizza factory that never has any online coupons.. but this location literally never has any sort of online coupons whatsoever..Then moving on to customer service... Well, in my honest opinion it hit and miss.. sometimes you call or show up and the person taking your order is wonderful and seems to be on point in every aspect of his/her job.. then more times than not you call or show up and end up with a seemingly unhappy and irritated employee taking your order.. and in my own personal experiences there have been times that the person on the other end of the phone could care less about the order being called in and rushes through it all so quickly that when you receive your order wether it was for delivery or pickup, that not only are you missing items, but when looking at the receipt you realize that the items which ordered weren't ever even added to your order..Then on a separate occasion... After calling in a delivery order for 4 pizzas with the request that all 4 pizzas have white Alfredo sauce (rather than the marinara sauce) due to the fact my husband and one of my daughters have a tomato allergy which causes them to experience extreme stomach pain and nausea... When we received the order luckily my husband realized that all 4 pizzas had regular marinara sauce.. so of course I called in with the intention of letting the person on the other end know of the obvious mistake that had occured.. just to have the woman get upset with me, asking if it was really that big of an issue that I needed them to remake 4 lg pizzas just because the sauce... Of course my reply was yes, it was that big of a deal considering the fact that I ordered specifically due to my husband and daughter having an allergy... Reluctantly, she remade the order. Then to top it off when the elderly woman who delivered our order both times came back with the replacement order she was obviously in tears.. when I asked what was wrong she said that the manager who was the one who took my order said that the 4 pizzas that were incorrect weRe coming out of her pay.. when I asked why she said because she had made them... But again when looking at the receipt for the original delivery it did not state that I had requested white sauce.. so the poor woman had no idea it had been requested..So, idk ..I think that the new owner is a wonderful person.. but I do believe that they should take more time on watching how the employees treat not only customers, but other employees as well... Just food for thought I guess..*Update...Since my last review, things have improved.. the employees the have now are much better at paying attention to the or do er and are normally always very friendly and do their best to accommodate the customer.. definitely an upgrade from my original review..The place is clean and the atmosphere has improved greatly..Kid-friendliness: A few arcade games, and the crappiest claw machine I have ever payed to play...Seriously that claw machine is ridiculous!! Besides that, they are great with the kids..
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Awesome Sub, Fountain, Wings, All
Tyler Atcosta
Went into this establishment visiting from out of state… was treated like royalty…. The staff all communicated with me clearly about the wait time,, but also took the time to know me. Felt like home. I also received very yummy food I got a Hawaiian with ham and jalapeño onions bacon and cashew… as well as a cookie pizza which I enjoyed very much so. Thank you Amber Bobby and Brandon it was wonderful to meet you!
Atmosphere: 2
Food: 5
Service: 5
Jim Beam
I don’t know what happened but seems there’s been some recent changes to the way their pizza is made. Word around town is the owners recently made changes and want everything measured out now, and that reduces the quality of pizza factory’s pizza. It’s just terrible now. What used to be worth the price for good pizza is now just bad, it’s dried out pizza with no cheese, no sauce and skimp on the toppings. As loyal customers who spend money on pizza, we’re thinking we won’t be back anymore if this is how they are going to make pizza that cost $27 for a large. And if they go up more, won’t be back still. Go back to making good pizza, Pizza Factory. You got some awesome workers but can’t make pizza the way they used to. Susanville Pizza Factory blows this Pizza Factory away and makes pizza the way you used too. Very disappointing! Do not recommend.
Atmosphere: 2
Food: 1
Service: 4
Tiffiney Buchanan
Best pizza in California!! I love the Garic Artichoke pizza best. Excellent service. All of the employees were so fun and uplifting. If I could eat there everyday, I would!! Thank you Amber and Syanna for the best experience.♥️
Atmosphere: 5
Food: 5
Service: 5
Michael Clark
Initially told wait time was 20 mins for a large half cheese and half pepperoni, lasagna, and pasta. Over one and a half hours later, lasagna and pasta is luke warm, pizza is half cooked with no cheese or sauce on half of the pizza. Called to complain and was told that is how the order was taken. Will not be eating here again.
Atmosphere: 1
Food: 1
Service: 1
alice ghidossi
Pizza was perfect and made exactly how we wanted It was an amazing
Atmosphere: 5
Food: 5
Service: 5
Ann Anderson
Hands down the best pizza in the county. The crust is amazing, the flavor is wonderful, and the staff is always so kind.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hawaiian, BBQ Chicken, Western BBQ Pizza
Shea Dycus
Very good service with great pizza and drinks and great service!
Atmosphere: 5
Food: 5
Service: 5
David J
I recently discovered that this place was off the main road through Portola and I was able to download the app and order pizza that way. Friendly service and a good atmosphere.
This place is horrible! Stopped through town and got pizza for my family and I had a salad. I got severe food poisoning! The meat was gummy and the blue cheese crumbles tasted rotten. The eggs were old as well. Horrible place and should have the health department investigate. Very unclean and unsanitary. I was sick for 3 days after eating from this place. Disgusted and concerned for the public.
Nicole Richards
We love getting pizza from here. It's nice that they have delivery. Pizzas usually come loaded with toppings. Everything is so tasty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pesto Sundried Tomatoes
Rocío Benuto
Cannot understand how they're still in business. Especially when you order pizza over the phone wait 45 minutes for it to be ready only to show up and have the person behind the counter tell you they forgot to make it. Not once but twice in a row... I will never go back!!
Service: 2
Giannina A.
hated it so bad. the pizza smelled bad and not to mention tasted horrible. They took over an hour to deliver the pizza when we live 3 minutes away by car. I wont be buying from there again.
Leann Chapman
Best chicken Alfredo, artichoke mushroom pizza! I love all you can eat pizza, soup and salad bar! Check it out, everyday from 1130 until 3pm!
Sometimes they don't answer the phone and that's my only
Atmosphere: 4
Food: 4
Service: 4
The place has definitely improved since the last owner..But when it comes to the prices it could definitely use an update towards the cheaper side.. and honestly, I've never known a pizza factory that never has any online coupons.. but this location literally never has any sort of online coupons whatsoever..Then moving on to customer service... Well, in my honest opinion it hit and miss.. sometimes you call or show up and the person taking your order is wonderful and seems to be on point in every aspect of his/her job.. then more times than not you call or show up and end up with a seemingly unhappy and irritated employee taking your order.. and in my own personal experiences there have been times that the person on the other end of the phone could care less about the order being called in and rushes through it all so quickly that when you receive your order wether it was for delivery or pickup, that not only are you missing items, but when looking at the receipt you realize that the items which ordered weren't ever even added to your order..Then on a separate occasion... After calling in a delivery order for 4 pizzas with the request that all 4 pizzas have white Alfredo sauce (rather than the marinara sauce) due to the fact my husband and one of my daughters have a tomato allergy which causes them to experience extreme stomach pain and nausea... When we received the order luckily my husband realized that all 4 pizzas had regular marinara sauce.. so of course I called in with the intention of letting the person on the other end know of the obvious mistake that had occured.. just to have the woman get upset with me, asking if it was really that big of an issue that I needed them to remake 4 lg pizzas just because the sauce... Of course my reply was yes, it was that big of a deal considering the fact that I ordered specifically due to my husband and daughter having an allergy... Reluctantly, she remade the order. Then to top it off when the elderly woman who delivered our order both times came back with the replacement order she was obviously in tears.. when I asked what was wrong she said that the manager who was the one who took my order said that the 4 pizzas that were incorrect weRe coming out of her pay.. when I asked why she said because she had made them... But again when looking at the receipt for the original delivery it did not state that I had requested white sauce.. so the poor woman had no idea it had been requested..So, idk ..I think that the new owner is a wonderful person.. but I do believe that they should take more time on watching how the employees treat not only customers, but other employees as well... Just food for thought I guess..*Update...Since my last review, things have improved.. the employees the have now are much better at paying attention to the or do er and are normally always very friendly and do their best to accommodate the customer.. definitely an upgrade from my original review..The place is clean and the atmosphere has improved greatly..Kid-friendliness: A few arcade games, and the crappiest claw machine I have ever payed to play...Seriously that claw machine is ridiculous!! Besides that, they are great with the kids..
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Awesome Sub, Fountain, Wings, All
Went into this establishment visiting from out of state… was treated like royalty…. The staff all communicated with me clearly about the wait time,, but also took the time to know me. Felt like home. I also received very yummy food I got a Hawaiian with ham and jalapeño onions bacon and cashew… as well as a cookie pizza which I enjoyed very much so. Thank you Amber Bobby and Brandon it was wonderful to meet you!
Atmosphere: 2
Food: 5
Service: 5
I don’t know what happened but seems there’s been some recent changes to the way their pizza is made. Word around town is the owners recently made changes and want everything measured out now, and that reduces the quality of pizza factory’s pizza. It’s just terrible now. What used to be worth the price for good pizza is now just bad, it’s dried out pizza with no cheese, no sauce and skimp on the toppings. As loyal customers who spend money on pizza, we’re thinking we won’t be back anymore if this is how they are going to make pizza that cost $27 for a large. And if they go up more, won’t be back still. Go back to making good pizza, Pizza Factory. You got some awesome workers but can’t make pizza the way they used to. Susanville Pizza Factory blows this Pizza Factory away and makes pizza the way you used too. Very disappointing! Do not recommend.
Atmosphere: 2
Food: 1
Service: 4
Best pizza in California!! I love the Garic Artichoke pizza best. Excellent service. All of the employees were so fun and uplifting. If I could eat there everyday, I would!! Thank you Amber and Syanna for the best experience.♥️
Atmosphere: 5
Food: 5
Service: 5
Initially told wait time was 20 mins for a large half cheese and half pepperoni, lasagna, and pasta. Over one and a half hours later, lasagna and pasta is luke warm, pizza is half cooked with no cheese or sauce on half of the pizza. Called to complain and was told that is how the order was taken. Will not be eating here again.
Atmosphere: 1
Food: 1
Service: 1
Pizza was perfect and made exactly how we wanted It was an amazing
Atmosphere: 5
Food: 5
Service: 5
Hands down the best pizza in the county. The crust is amazing, the flavor is wonderful, and the staff is always so kind.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hawaiian, BBQ Chicken, Western BBQ Pizza
Very good service with great pizza and drinks and great service!
Atmosphere: 5
Food: 5
Service: 5
I recently discovered that this place was off the main road through Portola and I was able to download the app and order pizza that way. Friendly service and a good atmosphere.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
This place is horrible! Stopped through town and got pizza for my family and I had a salad. I got severe food poisoning! The meat was gummy and the blue cheese crumbles tasted rotten. The eggs were old as well. Horrible place and should have the health department investigate. Very unclean and unsanitary. I was sick for 3 days after eating from this place. Disgusted and concerned for the public.
We love getting pizza from here. It's nice that they have delivery. Pizzas usually come loaded with toppings. Everything is so tasty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pesto Sundried Tomatoes
Cannot understand how they're still in business. Especially when you order pizza over the phone wait 45 minutes for it to be ready only to show up and have the person behind the counter tell you they forgot to make it. Not once but twice in a row... I will never go back!!
Service: 2
hated it so bad. the pizza smelled bad and not to mention tasted horrible. They took over an hour to deliver the pizza when we live 3 minutes away by car. I wont be buying from there again.
Best chicken Alfredo, artichoke mushroom pizza! I love all you can eat pizza, soup and salad bar! Check it out, everyday from 1130 until 3pm!
Atmosphere: 4
Food: 5
Service: 5