ABSOLUTELY AMAZING !!!!! Nobody can make pizza like it’s made here ! Staff is welcoming and sweet .
Atmosphere: 5
Food: 5
Service: 5
John Sedano
Great pizza! My wife and I have wanted to try this place for awhile. We were not disappointed. The pizza was ready, hot and tasted great It's our new pizza place!
Atmosphere: 5
Food: 5
Service: 5
Christie Baker
Awesome food with outstanding service! Highly recommend! 😁 👌
Atmosphere: 5
Food: 5
Service: 5
Christina Davis
Great food and the owner is so nice
Food: 5
Service: 5
Gina Rahenhkamp
this was our 1st time at the "new" location. we ordered 4 pizzas. all were made correctly and everyone enjoyed them. will definitely be back
Atmosphere: 5
Food: 5
Service: 5
Andrew Larson
We were warmly greeted by Mamma herself and received a high level of food and service. We stopped at this Ramona gem on our way to camping in Julian and couldn’t have been more pleased with the experience.
While we waited for our pizzas we got to walk around the historic Ramona town which was small and beautiful. The service was great and the pizzas were just as good.
Overall a great find if you are in the Ramona area.
5 Stars⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Tessier
There are a lot of complaints about this place and a lot of the positive reviews are from people stopping on their way to Julian or reviews of the old restaurant with the same name. The pizza recipe is inconsistent, but has wavering improvement. The pizza isn't awful, but it's not exactly good either (better than 7-11, worse than Little Caesar's?) though it's absolutely terrible compared to what Mama Ramona's used to be.
The thing that sticks out to me the most is the incredible inconsistency. One week the pizza will be amazing, and I'll be very pleased with my purchase, hopeful even, then the next week it goes back to being disappointing and my hope is gone. I will definitely not be purchasing the pizza subscription again, and I definitely don't see myself returning for a la carte ordering.
Mama Ramona's used to be a sit-down local Italian restaurant, but the new owners (who also own OrangeCrate) changed the menu to pizza only and are apparently trying to automate the process - which, if true, would seem to mean fewer local jobs, but whatever. The biggest problem is the customer service. You will wait an hour (sometimes more) for a pizza and they will argue with you about it. I have never encountered this sort of wait at ANY pizzeria anywhere, small town or otherwise. They used to respond to every negative review by arguing with the customer online (or calling them a liar) and placing them on a "no-pie list" - which basically means their subscription was now void. What's that saying, "If all your customers are problematic, you're the problem?” Someone finally called them out on their behavior so they deleted and rewrote all of their responses. I guess they realized it's a bad look, especially for a restaurant trying to portray the image of a "hometown pizzeria." There have also been reports of people ordering a subscription, having their local restaurant shut down and being refused a refund. Not answering their phones, closing their restaurants on Monday and Tuesday but still accepting orders on their website, etc. I could understand growing pains at first, but these type of things have been going for years.
To summarize, the pizza is mediocre and the owners seem to be running the business somewhat unethically - or, at the very least, they're just extremely confrontational. The sad part is Ramona used to have several great pizza restaurants (Amici's being one of the best) that went out of business during the pandemic and this place just happened to be in the right place and time to fill to niche. My advice is drive 15 minutes to Poway and get Filippi's or Costco instead. If you're looking for something local that isn't a chain, there is also Ramona Lisa which is alright.
Food: 2
Service: 1
Mike Goedeker
Domino's pizza is as good for a quarter of the price. Prices rounded up. 40.00 for a pizza that is under cooked and shippy toppings. Not good business.
Atmosphere: 2
Food: 1
Service: 3
dunkin
Dough is perfect if you like it doughy very filling they changed prices so its very affordable now. The inside is a vibe. Yhe service is meh worse than jersey mikes but who cares its service.
Atmosphere: 5
Food: 5
Service: 2
Dirk Vandenbergh
Very good pizza and the spicy honey bqq you can add on the garlic bread I highly recommend it.
We are here visiting for a week and ordered some online. Our pizzas were piping hot when we picked them up. Our car smelled incredible on our trip back to our condo. The taste was as good as the smell!! Both pizzas were delicious and the crust was amazing!. I would highly recommend the Veggie pizza. We will definitely eat here again before we leave.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Hazle Crisler
Good place to eat! The cheesecake was really good, but expected more of it.
Atmosphere: 5
Food: 5
Service: 5
Elena Santana
Dough is undercooked and soft. If that is what you like, get your pizzas here. This is nothing like New Jersey or New York style pizzas, even thought the Google algorithm will bring you to their site, if you're in the area. I wish I had ordered well baked thin crust pizza from Domino's.
Atmosphere: 3
Food: 1
Service: 2
K. Anderson; Mom. Support Staff. Peer Support Spec.
It is too funny what the owner, Andrew Simmons posted as a retort to my original review, here. He is terribly convincing AND honest.... in how he argues with every person who dares to leave a bad review after their poor experience with Mamma Ramona... Keep reading below to notice his trend in disagreeances. Although since I've pointed this out, the owner has taken to attempts at more kindly settling with a disgruntled customer on comments here. Reverse psychology, lol!!
ORIGINAL REVIEW:
For what a nicely laid out website they have, it does not at all match the disgusting customer service I have received here throughout my having had a pizza subscription. Hands down, this place is THE shadiest restaurant I've ever conducted business with. The owner is a special kind of rude, & just a couple conversations with the imbicile lets you know he views himself with some major grandeur. When a regular customer points out a kind complaint, he speaks very unprofessionally. He denies the customer the experience they had. My friend also had a poor experience attempting to work here, where she was let go without an explanation.
I don't know about you, but when you are the recipient of a weekly pizza subscription, when something is done differently to it, you may want to politely point it out to the staff... I did. For instance, one week, they had a different type of pepperoni/sausage on top, which made this one pizza have a huge pool of grease on it. The owner's daughter pointed that out to me when I commented objectively about it, & we moved on. I was pleased that my next pizza was normal.
Then, a few weeks later, the pizza tasted abnormally salty to both my children and I. My mere mentioning of this in an email to the owner, was apparently the straw that broke the camel's back, lol. I mentioned the time about the pepperonis when the owner's response was unfriendly, & asked him to please not be so defensive about constructive criticism. I just wanted to let them know- if this was another experimental addition, it was noticably not for the better. Mr. Andrew Simmons (owner) told me they have never altered the ingredients, & I was simply wrong- even though his own daughter admitted to me about the new type of pepperoni/sausage they tried out, before. ...Always looking for cheaper ways to make it, I guess?
I was a restaurant manager for years myself, & never could I fathom the existence of such a poorly-run establishment, particularly one that's run locally in our awesome town.
Not only was a hardcore crystal meth addict hand-rolling the dough in the front window as their jaw involuntarily clattered out of control a few months ago, but since I spoke out about the saltiness- the owner cancelled my last few months of pizzas I had paid for (I believe 16 pizzas?), without refund, exclaiming that he "couldn't have me perpetually unhappy." Then, that tweaker who worked at the restaurant had also begun vandalizing my car since the day after I dared to mention the salt content- which literally had me feeling scared and coerced into not leaving Mamma Ramona the immediate review they had so earned. I still have yet to be refunded for the last few months of my 2023 paid pizzas, but I'm not holding my breath. Dirtbags will not be fair. Meanwhile, now the local chamber of commerce has words for Mamma Ramona about this- if/when they should they try to re-new their membership there.
I had a right to inquire about the salt to this establishment, for the reason of health concerns during my high risk pregnancy.
The website boasts that the recipes have not been changed in 40 years, when the new owners only took over in the past decade or so. During this last year, I noticed a particularly greasy pizza & let staff know, to be told they were trying out a new pepperoni/sausage. So, on top of the unpredictable em
ABSOLUTELY AMAZING !!!!! Nobody can make pizza like it’s made here ! Staff is welcoming and sweet .
Atmosphere: 5
Food: 5
Service: 5
Great pizza! My wife and I have wanted to try this place for awhile. We were not disappointed. The pizza was ready, hot and tasted great
It's our new pizza place!
Atmosphere: 5
Food: 5
Service: 5
Awesome food with outstanding service! Highly recommend! 😁 👌
Atmosphere: 5
Food: 5
Service: 5
Great food and the owner is so nice
Food: 5
Service: 5
this was our 1st time at the "new" location. we ordered 4 pizzas. all were made correctly and everyone enjoyed them. will definitely be back
Atmosphere: 5
Food: 5
Service: 5
We were warmly greeted by Mamma herself and received a high level of food and service. We stopped at this Ramona gem on our way to camping in Julian and couldn’t have been more pleased with the experience.
While we waited for our pizzas we got to walk around the historic Ramona town which was small and beautiful. The service was great and the pizzas were just as good.
Overall a great find if you are in the Ramona area.
5 Stars⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
There are a lot of complaints about this place and a lot of the positive reviews are from people stopping on their way to Julian or reviews of the old restaurant with the same name. The pizza recipe is inconsistent, but has wavering improvement. The pizza isn't awful, but it's not exactly good either (better than 7-11, worse than Little Caesar's?) though it's absolutely terrible compared to what Mama Ramona's used to be.
The thing that sticks out to me the most is the incredible inconsistency. One week the pizza will be amazing, and I'll be very pleased with my purchase, hopeful even, then the next week it goes back to being disappointing and my hope is gone. I will definitely not be purchasing the pizza subscription again, and I definitely don't see myself returning for a la carte ordering.
Mama Ramona's used to be a sit-down local Italian restaurant, but the new owners (who also own OrangeCrate) changed the menu to pizza only and are apparently trying to automate the process - which, if true, would seem to mean fewer local jobs, but whatever. The biggest problem is the customer service. You will wait an hour (sometimes more) for a pizza and they will argue with you about it. I have never encountered this sort of wait at ANY pizzeria anywhere, small town or otherwise. They used to respond to every negative review by arguing with the customer online (or calling them a liar) and placing them on a "no-pie list" - which basically means their subscription was now void. What's that saying, "If all your customers are problematic, you're the problem?” Someone finally called them out on their behavior so they deleted and rewrote all of their responses. I guess they realized it's a bad look, especially for a restaurant trying to portray the image of a "hometown pizzeria." There have also been reports of people ordering a subscription, having their local restaurant shut down and being refused a refund. Not answering their phones, closing their restaurants on Monday and Tuesday but still accepting orders on their website, etc. I could understand growing pains at first, but these type of things have been going for years.
To summarize, the pizza is mediocre and the owners seem to be running the business somewhat unethically - or, at the very least, they're just extremely confrontational. The sad part is Ramona used to have several great pizza restaurants (Amici's being one of the best) that went out of business during the pandemic and this place just happened to be in the right place and time to fill to niche. My advice is drive 15 minutes to Poway and get Filippi's or Costco instead. If you're looking for something local that isn't a chain, there is also Ramona Lisa which is alright.
Food: 2
Service: 1
Domino's pizza is as good for a quarter of the price. Prices rounded up. 40.00 for a pizza that is under cooked and shippy toppings. Not good business.
Atmosphere: 2
Food: 1
Service: 3
Dough is perfect if you like it doughy very filling they changed prices so its very affordable now. The inside is a vibe. Yhe service is meh worse than jersey mikes but who cares its service.
Atmosphere: 5
Food: 5
Service: 2
Very good pizza and the spicy honey bqq you can add on the garlic bread I highly recommend it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread
Restaurantji Recommends
We are here visiting for a week and ordered some online. Our pizzas were piping hot when we picked them up. Our car smelled incredible on our trip back to our condo. The taste was as good as the smell!! Both pizzas were delicious and the crust was amazing!. I would highly recommend the Veggie pizza. We will definitely eat here again before we leave.
Atmosphere: 5
Food: 5
Service: 5
Good place to eat! The cheesecake was really good, but expected more of it.
Atmosphere: 5
Food: 5
Service: 5
Dough is undercooked and soft. If that is what you like, get your pizzas here. This is nothing like New Jersey or New York style pizzas, even thought the Google algorithm will bring you to their site, if you're in the area. I wish I had ordered well baked thin crust pizza from Domino's.
Atmosphere: 3
Food: 1
Service: 2
It is too funny what the owner, Andrew Simmons posted as a retort to my original review, here. He is terribly convincing AND honest.... in how he argues with every person who dares to leave a bad review after their poor experience with Mamma Ramona... Keep reading below to notice his trend in disagreeances. Although since I've pointed this out, the owner has taken to attempts at more kindly settling with a disgruntled customer on comments here. Reverse psychology, lol!!
ORIGINAL REVIEW:
For what a nicely laid out website they have, it does not at all match the disgusting customer service I have received here throughout my having had a pizza subscription. Hands down, this place is THE shadiest restaurant I've ever conducted business with. The owner is a special kind of rude, & just a couple conversations with the imbicile lets you know he views himself with some major grandeur. When a regular customer points out a kind complaint, he speaks very unprofessionally. He denies the customer the experience they had. My friend also had a poor experience attempting to work here, where she was let go without an explanation.
I don't know about you, but when you are the recipient of a weekly pizza subscription, when something is done differently to it, you may want to politely point it out to the staff... I did. For instance, one week, they had a different type of pepperoni/sausage on top, which made this one pizza have a huge pool of grease on it. The owner's daughter pointed that out to me when I commented objectively about it, & we moved on. I was pleased that my next pizza was normal.
Then, a few weeks later, the pizza tasted abnormally salty to both my children and I. My mere mentioning of this in an email to the owner, was apparently the straw that broke the camel's back, lol. I mentioned the time about the pepperonis when the owner's response was unfriendly, & asked him to please not be so defensive about constructive criticism. I just wanted to let them know- if this was another experimental addition, it was noticably not for the better. Mr. Andrew Simmons (owner) told me they have never altered the ingredients, & I was simply wrong- even though his own daughter admitted to me about the new type of pepperoni/sausage they tried out, before. ...Always looking for cheaper ways to make it, I guess?
I was a restaurant manager for years myself, & never could I fathom the existence of such a poorly-run establishment, particularly one that's run locally in our awesome town.
Not only was a hardcore crystal meth addict hand-rolling the dough in the front window as their jaw involuntarily clattered out of control a few months ago, but since I spoke out about the saltiness- the owner cancelled my last few months of pizzas I had paid for (I believe 16 pizzas?), without refund, exclaiming that he "couldn't have me perpetually unhappy." Then, that tweaker who worked at the restaurant had also begun vandalizing my car since the day after I dared to mention the salt content- which literally had me feeling scared and coerced into not leaving Mamma Ramona the immediate review they had so earned. I still have yet to be refunded for the last few months of my 2023 paid pizzas, but I'm not holding my breath. Dirtbags will not be fair. Meanwhile, now the local chamber of commerce has words for Mamma Ramona about this- if/when they should they try to re-new their membership there.
I had a right to inquire about the salt to this establishment, for the reason of health concerns during my high risk pregnancy.
The website boasts that the recipes have not been changed in 40 years, when the new owners only took over in the past decade or so. During this last year, I noticed a particularly greasy pizza & let staff know, to be told they were trying out a new pepperoni/sausage. So, on top of the unpredictable em
Atmosphere: 1
Food: 1
Service: 1
Love Momma Ramonas pizza!
Atmosphere: 5
Food: 5
Service: 5
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