Buffalo Wild Wings

Waiter forgot about our food 3 different times. Everyone else got their food (those who came after us). When we finally got our food, the wings were cold.

Atmosphere: 1

Food: 1

Service: 1

One of the worst dining experiences I’ve ever had. We were seated right away, no wait, and the restaurant wasn’t even busy. After we ordered, the server brought our drinks but didn’t bother to give us any straws. We sat there for over an hour waiting for our food… nothing. No updates, no apology, just ignored. We didn’t even order a lot, just 10 wings and 2 burgers. After an hour and 10 minutes of sitting there hungry, we paid for our drinks, and left. Absolutely unacceptable service. Don’t waste your time or money here.

Atmosphere: 1

Food: 1

Service: 1

We were a party of 5 and they sat us at a booth that was not spacious enough. We had to grab a chair to add to the and of the table. We had space but then ended up being a bother to others walking by because of the limited space. If ever in that same situation, we rather ask to be moved.

Atmosphere: 3

Food: 5

Service: 4

Got the bottomless appetizer but it took sooooo long. Maybe 20-30 minutes. Then when our main course came (wings), we wanted to order a 2nd appetizer. That one took forever, too. Got ripped off buying bottomless when they take. Even drink refills took a long time. What should have been a 1 1/2 hour dinner took 2 1/2 hours.

Atmosphere: 4

Food: 4

Service: 3

Jeffrie really good customer service , overall good food and good drinks.

Atmosphere: 5

Food: 5

Service: 5

Great Food servers friendly. But service little slow everything i come inn to Rancho location long wait for service but I understand staff issues.

Atmosphere: 4

Food: 5

Service: 3

The food was as expected from BDubs, which in my book is generally good: neatly presented, cooked fully, tasty. service wasn't anything to brag about, if anything they came across as cold but I can understand that maybe they were just tired because dinner was decently busy. my only true complaint is how loud the darn music is. I understand BDubs are loud with all the sports and the music but this one was ridiculous. by the time we left the music was lowered a tiny bit but not by much. I've never had a truly terrible experience with any BDubs I've been to and this one was decent to me. also it was clean in the bathrooms and in the general restaurant

Atmosphere: 3

Food: 4

Service: 3

Garbage service, forget about ordering via online as it's been down for over 3 years lol. And if you call, be prepared to listen to the phone keep ringing for 30 times(I gave up at this point) just close the store already. Fire the manager 100%

Atmosphere: 1

Food: 1

Service: 1

very slow all staff wrost service

Atmosphere: 1

Food: 1

Service: 1

Horrible wait.
Great servers, just takes to long. Even on a slow day.

Atmosphere: 3

Food: 5

Service: 2

The service is terrible, the waiting time to put a table, take your order and bring the food is quite late, no one bothers to ask you if you need anything. It's the second time I come back and it's the same, food always causes me stomach pain.

Atmosphere: 1

Food: 2

Service: 1

I been here several times and every time I would come I would say maybe their just having a bad day and then next time I would say the same and next time I would say the same well it finally hit me that customer service here is just horrible they don’t have a sense of urgency for their customers nobody smiles nobody greets you tables are always dirty they always take forever to come to and grab your order their hang out spot is by the soda machine this bww need all the staff to get retrained!

Atmosphere: 1

Food: 2

Service: 1

I tried to give this place another chance. But that’s it for me. Our waitress was not good. Our wings came out cold and they were dry as hell! Definitely not worth spending almost $100 on this trash. Better off making wings at home!

Atmosphere: 2

Food: 1

Service: 2

We ordered takes out online while at the restaurant on 6/21/25 We order one 20/20 bone in and one 20/20 boneless. Wait time was 20 mins per the online order. I specifically asked the young man can he let thru know that we want fresh dropped fries. When our order was ready he went over everything in the bag and stated the fries were from a fresh drop. We live about 10 mins away so the fries won't be piping hot but moderately hot if the were from a fresh drop. That wasn't the case. Fries were luke warm at best and hard as if the were dropped in grease more than once. Now on to the bone in and boneless chicken. Both were hard and dry like they also have been sitting and dropped in grease more than once. Nothing in our order was freshly made. We definitely won't be getting food from here again. It's almost like they give the take out orders the food that has been sitting around under a heat lamp or something.

Atmosphere: 3

Food: 1

Service: 3

Honestly coming here is the worst if you're in person or even picking up i cant tell you how bad the service has been most times and thats why I only order to go 90% of the time and even then they'll say it'll be ready but most times I still have to wait an extra 15-30 minutes and its only really the location in rancho ive tried 2 or 3 others like limonite and Montclair and they had pretty good and quick service even when busy so idk why ranchos is so bad but beware of bad service and long waiting time

Atmosphere: 3

Food: 5

Service: 1