Chipotle Mexican Grill
10811 Foothill Blvd, Rancho Cucamonga
(909) 476-8424
Recent Reviews
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always packed… always slow workers. 3 people in line and it takes you 20 minutes to order and leave.
Atmosphere: 3
Food: 3
Service: 1
I wana start by saying me and my wife love chipotle. Buttttt this location is terrible every time I came the service is bad the workers are rude and the food taste bad and always cold! We have spent so much money here but still get treated so poorly
Atmosphere: 1
Food: 1
Service: 1
Online orders be mindful to check your orders. This location tends to be in the practice of serving less than the appropriate portions.
Atmosphere: 2
Food: 4
Service: 2
I just come out from here and this is the worst customer service ever, there was little Chicken left and I asked for chicken and they considered that a “scoop” I asked him can I get more because taht doesn’t look like it’s a scoop full he said it would be a double if I wanted another scoop, so cheap and ridiculous. I asked her sauce on the side the girl completely ignore me and I wasn’t even done finishing my topping and the girl closed the bowl and when I said sorry I asked for lettuce she was so rude about it, never coming here again. Other o places aren’t cheap about giving a full scoop of protein and rice!
Atmosphere: 1
Food: 1
Service: 1
I'm not sure what's going on with the customer service here, but it has gone down horribly. Worker named rosie rolled her eyes at me when I asked for a side of hot sauce, which was missing on my online order. She just walked away, and someone else had to help me. Mind you, there was no one in line or any reason for that disrespect. I don't need to deal with that negativity on my lunch. Hope the store manager sees this post
Atmosphere: 1
Food: 3
Service: 1
No sense of customer service, music was way too loud, tables were dirty, some food items where empty, and was told they’ll give me whatever is left and that’s what I got no more than that which was half of one of their avocado cups, first time I’ve been to chipotle in about eight months to a year and it’s going to be the last time I go to this one, maybe it’s the timingbut I went about 4 PM
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Burrito Bowl, Chips & Guacamole, Chips
Fast food Chipotles You can't go wrong it's a lot better than all the other fast food restaurants
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Burrito Bowl, Carne Asada and Chicken Bowl, Chips & Guacamole, Chips, Salad
I apologize but this is an edited review from multiple prior experiences. My last review was 3 stars a few weeks back. I was trying to be nice then but after today...I should of been more accurate with my review. Especially after having multiple negative experiences here. This location has always been subpar at best. Attitude of the staff is mixed. Some clearly want to be there, others don't. Tonight I arrived a little before 9:30 pm. Closing time is 11:00 pm. A few people were walking out before me and I'm not surprised. There were 4 options on the line. Black beans, white rice, carnitas and barbacoa. That's it. Literally nothing else out of all the items that they are suppose to offer. I should of taken pictures it was that pathetic. The young man attending the line was very professional and apologetic. Basically the only good experience of my visit. He stated that the person "in charge" for the night didn't want to cook more food/prepare anything else for the night and that he didn't have a "say" in this decision. The grills were already moved off the wall and cleaned. Employees were outside cleaning up. It was very clear someone in a management position was trying to get out of work early on a Friday night. Very unprofessional. I asked if I could wait for fresh product to be made thinking maybe, just maybe they were slow and that's why there weren't any options to choose from. No, they were simply choosing to not make more food over 90 minutes prior to closing. Terrible. Don't go here people.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Steak Burrito, Kid's Quesadilla, Chicken Tacos, Chicken Quesadilla, Carne Asada and Chicken Bowl, Carnitas Rice Bowl, Chips & Guacamole, Quesadilla, Chips, Guacamole Dip
After several online orders, they've consistently gotten my order wrong. This most recent time they charged me for the guac I ordered but didn't put it on my bowl. I called the store to see if I could reach a solution, but after minutes of ringing, nobody answered.
Won't be coming to this location again. One mistake or two is fine but after more than 4 and no management to make it right, it's just absurd. Management not answering the phone at all is also bad service.
Atmosphere: 3
Food: 2
Service: 1
Be prepared to wait at least 30 minutes. They are always busy and only have one person serving food ALWAYS. Ive been coming here for 6 months with no change. Other than wait it is good.
Restaurantji Recommends
We ordered delivery & had missing items & the guacamole was brown 😓
Food: 1
Service: 1
I love the food here it is very delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Guacamole, Veggie Full Bowl
Yeah, wow, the other reviews were not kidding about this location sucking. I went here at 5 pm and they were already out of their new brisket, the queso, and the fajita veggies. They were understaffed, so after I got my food made, I waited several more minutes for someone to come to the register. And the cherry on top was that my chips were stale.
Never been here
It must have been between shifts it was around 7 but the food was old and the staff ignored us to the point we thought we needed to bag our own food
Atmosphere: 1
Food: 1
Service: 1
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