Cold Stone Creamery

The worst of the worst
From staff to costumer service to the humidity in the store to dirty the floor is everything in general .

The stone today wasn’t working and we ordered some strawberry and she put it the way it is without cutting, so I asked why don’t you cut it she said the stone is not working There’s absolutely no common sense she could’ve easily cut the strawberry with a knife, but I guess they are too lazy to even do that while the sun is not working, which is the major thing in their store.

The staff, our kids and they give faces every time you ask for something or criticize something.

Worst service ever! They messed up my order and were so rude! They messed up my order as i ordered a like it and they gave me a love it and then they were so frustrated although it was there mistake! I am not coming in again! The guy with blonde and black hair said he doesn’t have cones when they are right there in the box but he did not want to sell them to me
and was rude to me when i stated tgat the sizes were off

Service: 1

We went in tonight for some ice cream and we were very impressed with Solomon! He gave us our ice cream with a nice little performance as well! That guy can flip some ice cream real high and catch it in the cup effortlessly! We even saw some more people coming in for ice cream because they saw him doing tricks through the window. Service was great and the ice cream did not disappoint!

Atmosphere: 5

Food: 5

Service: 5

I changed my mind of making it from a like it to a love it size, the guy tried being slick instead of making it into a love it he put the like it cup inside the love it so he wouldn’t have to make it

Some of the richest, best tasting ice cream around! ?? ?

Atmosphere: 5

Food: 5

Service: 4

We love Cold Stone Creamery, though it’s been forever since we’ve been there. We’ve never had ice cream delivered, but decided too for the first time. I’m allergic to all nuts, so in the notes with all CAPS I said ‘No Pecans,’ since Founder’s Favorite includes them. Not only did they mix pecans in my icecream, but they forgot my whip cream I paid for. Last but not least, I ordered a Love It for my husband and I, he got a Like It. I’m sure it was an honest mistake, but it’s important to read customers instructions due to serious health concerns and make sure they get what they paid for. I called twice, hoping to hear back from the manager.

Dietary restrictions: Pay attention to allergy request

Food: 4

Service: 3

Went to coldstone with my grandmother and was waiting to be attended and was completely overlooked by Nick. As soon as a girl that seemed to be his friend walked in he immediately acknowledged her and her family but continued to fail to acknowledge us. Stood there until someone else noticed what he did. So rude and not sure if was a race thing but Nick should not be working here if can’t seem to treat people equally.

Service: 1

Did a terrible job decorating the cake I

Atmosphere: 1

Food: 1

Service: 1

For the most part I have only dealt with the manager, whose name I never got, and I know times are tough but she has been rude from the start each time across a few interactions. This last interaction was when I felt the need to inform the surrounding community about this behavior. I applied simply because I had the time and I wanted to work, cold stone obviously is one of many options, but upon asking about my application and potential interview I was swiftly cut off. I was then told that ‘if I want to interview somebody, I will call them.’ That was all I needed to cross this job posting off my list and decide to not return which I’m sure they’ll be happy about because the manager obviously doesn’t want work to come to their business. While the other workers are friendly, please be wary if you know your kids, siblings, or any family members of yours are looking for work and applied to this location. Perhaps she felt more comfortable being rude over the phone during a busy time, but nonetheless hopefully you all are aware and stay safe when dealing with this store, and that the person I’ve interacted with has a good day soon because it seems like she has not had one in a while.

Atmosphere: 1

Food: 2

Service: 1

So good ?

Atmosphere: 5

Food: 5

Service: 5

“Mud Pie Mojo”- Coffee Ice Cream with OREO Cookies, Peanut Butter, Roasted Almonds and Fudge.. It melts in your mouth with such an incredible flavor, totally recommend this yummy combination ?

Busy place on a Saturday night. But even so, service was great. And as always, delicious. Can never go wrong with some CSC

The Chocolate Devotion is creamy with a flavorful mixture of chocolate chips, brownies, and fudge chunks. Our server smiled and was very attentive to our order even on a very hectic Saturday night.

So good ? staff can be a bit more alive but the icecream was really good had the chocolate devotion

11:10 and it's not open. Should not post hours incorrectly