They have long lines to serve you. There is a wait to serve you. The parking was okay. The floors are dirty. It was busy here to serve you. The chicken does not have a flavor to it. The chicken tastes plain. It's a good neighborhood. That price is a little high here.🍽🍗
Jerry Cross
I have been eating at El Pollo Loco for several years. I have their app and I utilize it for discounts on food. They have now discontinued me so I cannot use their app any longer. I have 20,000 points in the bank that I cannot use because they messed up my app. I've called customer service two times and they don't know how to fix the problem. I will not be eating at their restaurants any longer
Jim Glass
Person behind the counter did not want to be there
Juanita Rodriguez
The portion was very disappointing. We ordered a double chicken salad and a regular chicken salad and there was no difference in the portion. I will not eat at that location again
Rita Barfell
This team of elpollo loco gets 10 stars they have the. Kindest employees and polly and Wendy are. The best managers
Debbie Smith
Worst burrito from a good brand. Ordered chkn queso burrito. It was pre- made. Soggy as heck. No cool, creamy avocado or crisp, cool salsa fresca. So soggy that I could not eat it as a burrito. Good thing I was taking it home. Won't go to that particular one again.
Brenda M
Changing my review to 1 star. Walked in about 8:50 pm., and waited and waited and waited. Everybody seemed to be in a frenzy cleaning. They looked at me several times and kept scrubbing. The lady at the drive thru did eventually look over and tell me somebody would help me. They kept scrubbing, walking right past me to clean the fountain drink machine. I finally gave up and walked out. Turns out they close at 9 pm, but that doesn’t give anyone an excuse to ignore a customer and not take their order because they walk in 10 minutes prior to closing.
Service: 1
tHaFaMOus DjDaRK
I’m sorry to say this, but if you’re not Mexican, the staff is very rude and unprofessional to you. The manager with the braces in her mouth, but it looks like a rat trap is very mean and very unprofessional. I was sitting there enjoying my lunch when a man came in with an access amount of change trying to pay for his food and the manager with the rat trap denied the change. When I offered to pay, she said he was not welcome.
Atmosphere: 1
Food: 5
Service: 1
Carlos Aguilar Del Toro
Employees could be friendlier
Atmosphere: 4
Food: 4
Service: 4
lcy
The ladies are very rushed to serve, they go very quickly, but the food is good, but they don't even give lemons and the pieces are very small for the price
Horrible experience I had an issue with a coupon the manager was so unprofessional about it but had her son in the back where food is being prepared which is so unsafe and unsanitary for every one corporate could go back and look at the camera of her having her son in the back to verify this incident.The unfortunate part is the food is actually good but horrible customer service corporate needs to look into this place with so many bad reviews and will keep loosing customers such as myself.
Jennifer Lopez
This location is the worst ever I found a hair in my food also they are really rude . This place was super dirty also.
Mecopius Alford
I'm giving this a 4 out of 5 star simply because of the price of their Kids Meal and Chicken Tortilla Soup. It's marked much higher than other El Pollo Loco locations. Good quality but overly priced. I've been to MANY locations and the chicken tortilla soup and kids meal was never priced this high!
Atmosphere: 4
Food: 5
Service: 5
jojodeoz C
Great food fresh and hot nice environment and the restaurant was very clean
They have long lines to serve you. There is a wait to serve you. The parking was okay. The floors are dirty. It was busy here to serve you. The chicken does not have a flavor to it. The chicken tastes plain. It's a good neighborhood. That price is a little high here.🍽🍗
I have been eating at El Pollo Loco for several years. I have their app and I utilize it for discounts on food. They have now discontinued me so I cannot use their app any longer. I have 20,000 points in the bank that I cannot use because they messed up my app. I've called customer service two times and they don't know how to fix the problem. I will not be eating at their restaurants any longer
Person behind the counter did not want to be there
The portion was very disappointing. We ordered a double chicken salad and a regular chicken salad and there was no difference in the portion. I will not eat at that location again
This team of elpollo loco gets 10 stars they have the. Kindest employees and polly and Wendy are. The best managers
Worst burrito from a good brand. Ordered chkn queso burrito. It was pre- made. Soggy as heck. No cool, creamy avocado or crisp, cool salsa fresca. So soggy that I could not eat it as a burrito. Good thing I was taking it home. Won't go to that particular one again.
Changing my review to 1 star. Walked in about 8:50 pm., and waited and waited and waited. Everybody seemed to be in a frenzy cleaning. They looked at me several times and kept scrubbing. The lady at the drive thru did eventually look over and tell me somebody would help me. They kept scrubbing, walking right past me to clean the fountain drink machine. I finally gave up and walked out. Turns out they close at 9 pm, but that doesn’t give anyone an excuse to ignore a customer and not take their order because they walk in 10 minutes prior to closing.
Service: 1
I’m sorry to say this, but if you’re not Mexican, the staff is very rude and unprofessional to you. The manager with the braces in her mouth, but it looks like a rat trap is very mean and very unprofessional. I was sitting there enjoying my lunch when a man came in with an access amount of change trying to pay for his food and the manager with the rat trap denied the change. When I offered to pay, she said he was not welcome.
Atmosphere: 1
Food: 5
Service: 1
Employees could be friendlier
Atmosphere: 4
Food: 4
Service: 4
The ladies are very rushed to serve, they go very quickly, but the food is good, but they don't even give lemons and the pieces are very small for the price
Restaurantji Recommends
Always great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Avocado Salsa Hot, Chips and Guacamole, Double Chicken Tostada Salad
Horrible experience I had an issue with a coupon the manager was so unprofessional about it but had her son in the back where food is being prepared which is so unsafe
and unsanitary for every one corporate could go back and look at the camera of her having her son in the back to verify this incident.The unfortunate part is the food is actually good but horrible customer service corporate needs to look into this place with so many bad reviews and will keep loosing customers such as myself.
This location is the worst ever I found a hair in my food also they are really rude .
This place was super dirty also.
I'm giving this a 4 out of 5 star simply because of the price of their Kids Meal and Chicken Tortilla Soup. It's marked much higher than other El Pollo Loco locations. Good quality but overly priced. I've been to MANY locations and the chicken tortilla soup and kids meal was never priced this high!
Atmosphere: 4
Food: 5
Service: 5
Great food fresh and hot nice environment and the restaurant was very clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Chicken Meal
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