Changing my review to 1 star. Walked in about 8:50 pm., and waited and waited and waited. Everybody seemed to be in a frenzy cleaning. They looked at me several times and kept scrubbing. The lady at the drive thru did eventually look over and tell me somebody would help me. They kept scrubbing, walking right past me to clean the fountain drink machine. I finally gave up and walked out. Turns out they close at 9 pm, but that doesn’t give anyone an excuse to ignore a customer and not take their order because they walk in 10 minutes prior to closing.
Service: 1
tHaFaMOus DjDaRK
I’m sorry to say this, but if you’re not Mexican, the staff is very rude and unprofessional to you. The manager with the braces in her mouth, but it looks like a rat trap is very mean and very unprofessional. I was sitting there enjoying my lunch when a man came in with an access amount of change trying to pay for his food and the manager with the rat trap denied the change. When I offered to pay, she said he was not welcome.
Atmosphere: 1
Food: 5
Service: 1
Carlos Aguilar Del Toro
Employees could be friendlier
Atmosphere: 4
Food: 4
Service: 4
lcy
The ladies are very rushed to serve, they go very quickly, but the food is good, but they don't even give lemons and the pieces are very small for the price
Horrible experience I had an issue with a coupon the manager was so unprofessional about it but had her son in the back where food is being prepared which is so unsafe and unsanitary for every one corporate could go back and look at the camera of her having her son in the back to verify this incident.The unfortunate part is the food is actually good but horrible customer service corporate needs to look into this place with so many bad reviews and will keep loosing customers such as myself.
Jennifer Lopez
This location is the worst ever I found a hair in my food also they are really rude . This place was super dirty also.
Mecopius Alford
I'm giving this a 4 out of 5 star simply because of the price of their Kids Meal and Chicken Tortilla Soup. It's marked much higher than other El Pollo Loco locations. Good quality but overly priced. I've been to MANY locations and the chicken tortilla soup and kids meal was never priced this high!
Atmosphere: 4
Food: 5
Service: 5
jojodeoz C
Great food fresh and hot nice environment and the restaurant was very clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Chicken Meal
Nelson Santin
Clean and beautiful nice to dine outdoors in their patio
This is the cleanest and best location I’ve ever been to in the whole United States , service was excellent quality of food excellent location cleanliness excellent just anoverall perfect experience . Don’t go to Carl’s Jr. and waste your money just don’t do it come here.
Atmosphere: 5
Food: 5
Service: 5
Aura Hijleh
Bad salad! It was obvious, I was passing through after Ubering one of your employees, I figured I got lunch. I wasn't expecting that.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Original Pollo Bowl
Miriam Ballesteros
Bad customer service Need more training I can not recommen at this moment Your Mac n cheese were so hot that I burned my mouth
Atmosphere: 1
Food: 2
Service: 1
Tinky Sodhi
Very bad attitude so sad for owner never come back
Martin Brody
I ordered a 3 piece meal w/coleslaw,a side of broccoli and an extra order of corn tortillas.when I got home I discovered that the extra order of tortillas was not in the bag.The coleslaw was old and soggy.The quality of food at this location is appalling…..!!! I will never give this company a dime again…..!!!! And the small side of broccoli was $4.69,that’s gouging……!!!
Changing my review to 1 star. Walked in about 8:50 pm., and waited and waited and waited. Everybody seemed to be in a frenzy cleaning. They looked at me several times and kept scrubbing. The lady at the drive thru did eventually look over and tell me somebody would help me. They kept scrubbing, walking right past me to clean the fountain drink machine. I finally gave up and walked out. Turns out they close at 9 pm, but that doesn’t give anyone an excuse to ignore a customer and not take their order because they walk in 10 minutes prior to closing.
Service: 1
I’m sorry to say this, but if you’re not Mexican, the staff is very rude and unprofessional to you. The manager with the braces in her mouth, but it looks like a rat trap is very mean and very unprofessional. I was sitting there enjoying my lunch when a man came in with an access amount of change trying to pay for his food and the manager with the rat trap denied the change. When I offered to pay, she said he was not welcome.
Atmosphere: 1
Food: 5
Service: 1
Employees could be friendlier
Atmosphere: 4
Food: 4
Service: 4
The ladies are very rushed to serve, they go very quickly, but the food is good, but they don't even give lemons and the pieces are very small for the price
Always great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Avocado Salsa Hot, Chips and Guacamole, Double Chicken Tostada Salad
Horrible experience I had an issue with a coupon the manager was so unprofessional about it but had her son in the back where food is being prepared which is so unsafe
and unsanitary for every one corporate could go back and look at the camera of her having her son in the back to verify this incident.The unfortunate part is the food is actually good but horrible customer service corporate needs to look into this place with so many bad reviews and will keep loosing customers such as myself.
This location is the worst ever I found a hair in my food also they are really rude .
This place was super dirty also.
I'm giving this a 4 out of 5 star simply because of the price of their Kids Meal and Chicken Tortilla Soup. It's marked much higher than other El Pollo Loco locations. Good quality but overly priced. I've been to MANY locations and the chicken tortilla soup and kids meal was never priced this high!
Atmosphere: 4
Food: 5
Service: 5
Great food fresh and hot nice environment and the restaurant was very clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Chicken Meal
Clean and beautiful nice to dine outdoors in their patio
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is the cleanest and best location I’ve ever been to in the whole United States , service was excellent quality of food excellent location cleanliness excellent just anoverall perfect experience . Don’t go to Carl’s Jr. and waste your money just don’t do it come here.
Atmosphere: 5
Food: 5
Service: 5
Bad salad!
It was obvious, I was passing through after Ubering one of your employees, I figured I got lunch. I wasn't expecting that.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Original Pollo Bowl
Bad customer service
Need more training
I can not recommen at this moment
Your Mac n cheese were so hot that I burned my mouth
Atmosphere: 1
Food: 2
Service: 1
Very bad attitude so sad for owner never come back
I ordered a 3 piece meal w/coleslaw,a side of broccoli and an extra order of corn tortillas.when I got home I discovered that the extra order of tortillas was not in the bag.The coleslaw was old and soggy.The quality of food at this location is appalling…..!!!
I will never give this company a dime again…..!!!!
And the small side of broccoli was $4.69,that’s gouging……!!!
Atmosphere: 1
Food: 1
Service: 1
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