Gen Korean BBQ House

We loved this place the staff was on it at all times and it was a fun experience.

Atmosphere: 5

Food: 5

Service: 5

Our server Brooklyn was the best and gave us amazing service. It was our first time here and the food was good! highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Good time, good food and friendly and attentive service. Good place for groups if you dont mind cooking your food and leve there smelling like grilled meats.

Atmosphere: 4

Food: 5

Service: 5

First time at this location (02/06) Friday evening. The atmosphere was good. Music was at an appropriate volume and place was clean. Restrooms also clean.

Jules was our service. Exceptional customer service. Very attentive and go is everything we needed. Other servers also assisted us while she was on break. Manager came to our table and greeted us so that was a plus. Overall best location I have been to so far.

Food was absolutely delicious and the sake was an added bonus.

Atmosphere: 5

Food: 5

Service: 5

Food was great, service was good, the wait time however was horrendous on a day they claimed “didn’t need a reservation since it’s a slower day anyways so there’s usually no wait time” we were given an estimate wait time of 20 minutes, and didn’t get called for an hour and 10 minutes.

Atmosphere: 5

Food: 5

Service: 3

Great food and service

Atmosphere: 5

Food: 5

Service: 5

First time trying Korean BBQ house very good enjoyed grilling our food good experience. Went back and again it was a great experience our waitress was Joyleen wonderful job and person she was on top of everything my wife loved her work ethic request her if u visit

Atmosphere: 5

Food: 5

Service: 5

Food was good as expected from this kind of place. Not as crowded but always had someone waiting to be seated.

The way it works is that you order something then when it’s served and you start cooking you can order again. We weren’t a big group. A group of 4 to be exact. We would order less than the maximum per order. Our 3rd order never arrived until our appetite for more had gone away. So hard to get servers’ attention to refill drinks too. Would say for the price matched with this service, it’s too much as you don’t yet your moneys worth sadly. Maybe other tables had more luck.

Atmosphere: 3

Food: 4

Service: 2

I hadn't been to Gen in a while. We decided to stop by since we had a gift card. On arrival we were offered bar seats since it was just 2 of us. We decided to try the bar and what a mistake that was. I was seated at the end next to what was a station for cups and staff picking up drink orders. We were 10 minutes in when a waitress drops a cup of water. Luckily I did not get wet from the cup but then I stood up to fix my chair and noticed i was standing in a litteral puddle of water! We then ask for forks as we do not know how to use chopsticks and they said they didnt have any at the moment. They were being washed. We waited for at least 20 minutes for forks. Meanwhile we tried to eat what we could with chopsticks. BTW for someone with tendinitis chopsticks are harddd to use.
We finally received forks after I asked for a manager. As Im waiting to speak to him I realized the water from the station next to me was dripping water causung my sweater to get wet as well as my napkin. I finally spoke to the manager and his excuse was its a busy night. Which I completely understand but as a manager he should be on top of safety issues like water all over the floor which has nothing to do with being busy. Thats called being neglectful. He should also have a back up for utensils maybe disposibles for those busy nights. He did give us a discount I was not expecting. I give my feedback in hopes that there will be a change not for a discount but still appreciated the gesture.
Overall the experience was very underwhelming. Our server was great and kind, food quality was good as well but unfortunately I will never be back. It was the worst experience I've had at a restaurant in a while. Reminded me why we drive to hacienda heights for Korean BBQ.

Atmosphere: 2

Food: 3

Service: 2

Lola was good

BRUH I HAD THE BEST EXPERIENCE (solo) jan-25-2026 (3pm-5:30pm)
And my server Jolene went home before I closed. -___- I gave tips to everyone that helped her. Jolene if you see this? I owe you some a fat tip. Till next time.

Atmosphere: 5

Food: 5

Service: 5

Great food and good experience for a kbbq, Joshua was a great server and was very attentive and patient :-)

Atmosphere: 5

Food: 5

Service: 5

It can be a bit noisy and the splitting of the menu really upset the whole experience. $30.00 per person should be enough to turn a nice profit.
But then you decided to gouge your customers out of an additional $20.00 By splitting your menu into a premium selections. It's time to stick with the mom and pop Korean BBQ from now on.
YOUR CORPORATION JUST PRICED YOU OUT OF MY PATRONAGE.

Atmosphere: 3

Food: 4

Service: 3

Today we came in to celebrate my birthday. When we came in we had a server named “Cristian L” - the place was busy, but that doesn’t mean that we need to ask for the same things several times. We asked him to get us some forks for my parents who can’t use chopsticks and the server never brought them. We then asked a second female server to please get me forks, and she never came with them either. We waited more time and decided to ask yet another server and he brought us a spoon because he said that they were still washing the forks. Eventually maybe about 30 to 40 minutes later we got a fork for my parents. We had ordered the meats and some of the sides and we were waiting for the waiter to come back to give us some sauces for some of the meats that were a bit on the dryer side, but he didn’t come back until probably when we were almost done with the meat. When we finally got him back to come back, we asked for sauces and again it was another 15 to 20 minutes of waiting for the sauces before he came back with 3 big salads, put them on the table and left. Never did he ask if we needed something else or anything. We waited again for him to come back to ask him about if he had heard us correctly and brought the salads accidentally instead of the sauces, (I thought it was because it was a bit loud ) and they had music on so that he might have heard “salad” instead of “sauce” …so then when I asked him, he just got an attitude and said, “OK fine I’ll take the salads” and he took the two salads with him and the sauces were brought until about 10 minutes later. He brought several sources that he kind of slammed on the table, and two of them were spilling from the little plate. He had an attitude the entire time. After that, he must’ve left work because he never came back. We had to flag down someone to please give us a check, because no one was coming after this rude guy left. Worst service received in a while. Woul def. give them less than 2 stars, but other servers helped. I believe my uncle told this original server that it was my birthday, and they never came to sing anything when they were doing that for other tables. Horrible attitude & very disappointed. I say, you're in Customer Service, & if “you don’t like your job, just don’t work there” but there’s no reason for you to mistreat customers.

Atmosphere: 3

Food: 3

Service: 1

This isn't the best kbqq but our options in the area isn't vast.

The price is decent for dinner ($31 pp) and you can pay an extra $20 pp for premium menu (that has wagyu). The regular dinner selection is pretty large. We mostly got steaks (amazing), beef bulgogi, beef intestines, beef ribs, shrimp, mandu, and corn cheese. We also got the bulgogi fries which was awful and cold.

Service is ok. They tried but I think they are understaffed or unorganized. Our drinks showed up like 10 minutes after the first round of meat, and getting more ordered took a while. Same with trying to get the check.

Ventilation is better than some other kbbq places so that's a plus. Floors were greasy and sticky. Table for 2 was very small and immediately smaller with crowding of plates.

Atmosphere: 3

Food: 3

Service: 2